June 21, 2023 - Wednesday…read more Review #433 - First To Review Today I was Happy to Walk In this New Genisys Credit Union in Shelby Township. Now I have a 3rd Easy To Access Location for My Genisys financial needs while cruising by in this area now too! I have been a faithful, pleased and satisfied customer with this credit union business for over 25 years back when their previous name was USA Federal Credit Union. Better Rates for Car Loans currently at 6.09%, High Yield Checking at 5.25%. Offering Flex Certificates RV, Home Improvements Loans with a Summer Loan currently at 7.24%. Over 32 Branches In Michigan with Surcharge-Free ATM's. They offer great Business Accounts with Discount Service & Rates. Genisys offers Investment Services: Home, Auto & Life Insurance Rates. I love their offer for Credit and Debit Rewards when using my Genisys Master Card & Visa for shopping or other purchases and transactions. I have used their current Smart Phone - Mobile Banking App as well during winter snow days when I can't bank in person. :-) All Genisys credit unions are Insured by NCUA. Bill Payment Service is great to Pay Bill's Online at home from their website so no more paying bills thru the United States Postal Service. Designate the date to transfer and pay a company when you set in Genisys Bill Payment Center. This Location Hours: Lobby: Monday - Friday 9:00AM - 5:30PM Saturday: 9:00AM - 1:00PM Drive-Thru: Monday - Thursday 9:00AM - 5:30PM Friday - 9:00AM - 6:00 PM Saturday - 9:00AM - 1:00PM CLOSED SUNDAY Phone Number: 586 327-4270 It was great to meet the customer service tellers here with their pleasant and knowledgeable personalities welcoming Me as always at Genisys, "Where You Come First !" (Their Slogan for many years) I recommend Genisys Credit Union To All and give them My Yelp Review With A 5 Star Rating!

The 21 Mile Rd Genisys Credit Union is the best ever! Every time I go in there all the Associates…read moreare professional, Knowledgeable & friendly. I am always greeted when walking in. Today I was assisted by Caitlin Bazerghi and Precious Brown. Even though this was my first time dealing with either of them, they treated me with just the perfect mixture of efficiency and friendliness that made me feel like a truly valued long-time client. All this makes banking a pleasure instead of being a chore.

This is my go-to credit union in my area when I can't deal with Hall Road construction lately or…read moretraffic near Romeo Plank. Yesterday, Thursday Credit Union One had an ATM machine down, and the other drive up lines were too long with customers waiting, so I chose this one. THEN I came back today for some quick cash for the weekend. This establishment did not charge me a fee because I am a credit union member at another credit union which is a nice connection to offer a free service. Strange though instead of putting your card in sideways you have to put your card in front first. I was happy yesterday Thursday July 19th and this morning to withdraw some cash for lunch and the weekend. Drive up ATM is mounted flush to the building wall.. drive around back and it has a covered overhang during weather conditions. Sounds perfectly fine, quick and fast to me as a back up plan for Moolah or Mad Money, Located on 22 Mile Road and Hayes Road

As I look across their ratings, this is nothing new, but this is the literal worst bank I have ever…read moreworked with. Not only is their customer service average at absolute best, but the people working there are totally incompetent. I own a dealership and have worked with at least 40 banks over the years with different deals and it's not even a discussion that they're the worst of them all. We sold a vehicle to an individual who was getting a loan from them and they dragged us around for 2 weeks asking for another "new" resale title when I explained to them that nothing would change at all and it was a completely unnecessary step. I had to teach their employees, and even their manager, what certain things meant that they should 100% know as a bank that's lending people money. Then after 2 weeks they tell the customer they won't give him the loan. Stay away from CFCU at all costs!

I am a former Motor City Credit Union member for over 40 years... so far not so happy with the…read moremerger.... to be put on hold for over 45 minutes then being disconnected is unacceptable... Still unable to sign in to.my online and mobile banking apps... the real test will be my direct deposit... I called and they said I didn't have to do a thing...they mess that up and I will.be finding another credit Union

I'm 73 and retired. Very poor. These criminals closed my account without notifying me and my Social…read moreSecurity checks didn't reach me for months. Caused me great financial problems and stress.

I was the customer for over ten years but when I wrote a check between Comerica bank and Credit…read moreUnion One I became the enemy and a criminal. Because credit Union one sat on the check so long. The funds were depleted in the period of over a week it took to deposit by CUO. CUO Sent me a letter demanding over $2000 cash or they would turn me into the prosecutor's office for writing a bad check. Even though I paid the bill. They still sent me to collections for an erroneous balance that didn't exist. Do not do business with!!!!

5 employees including the manager standing around doing nothing only 1 teller to help Previous…read morecustomers however there is five people ready to open new accounts when I ask the manager Elizabeth why is there only one teller she very rudely told me to file a complaint and didn't even bother to help me I'll bank somewhere else. Thank you Liz

I went inside, which I rarely do. I was the only customer in the lobby, with one customer at the…read moredrive thru. Instead of assisting me at the counter, I was asked to have a seat at the desk. I was in a time crunch, as I had to be at an appointment in 30 mins on the other side of Shelby during heavier traffic near Hall Road. The roads get congested fast. Instead of taking my deposit, she tried to pitch additional services to me after I informed her of my time. She was nice, but I try to avoid going inside due to the sales pressure and in and out time compared to just making a deposit at the atm.

This bank has great amenities but the staff is very rude and unwelcoming. If it wasn't so close to…read moremy house I would bank elsewhere and probably will eventually be taking my money somewhere else in the near future. I Forgot to sign a check and they called me out of the blue and scolded me for not depositing it correctly. I understand i made the mistake in not signing it but was caught off guard when they called me while working in a very aggressive tone questioning me, just doesn't feel good to be treated like a criminal as a veteran who takes pride in being respectful to anyone I come in contact with.

It takes at least 20 minutes on hold every time to talk to someone, if you leave a message instead,…read moreit's taken hours to return the call, and there's always some bogus fee for something. Don't even waste your time.

I can't work these ATM machines anymore. Trying to do a deposit and it spits the money back and…read moresome of the money flies into the air, I have to park my car in the ATM lane to retrieve my money... I've had enough, it's been 4 years and I'm done. I'm going to a new bank on Monday. Every location is the same, ATM machines consistently malfunctioning. BYE!

I've been banking with Flagstar for a long time at several different locations. Great bank. Great…read morepeople.

I absolutely love the staff at this bank. They always took such good care of my father, was very…read morepersonable with him and courteous. After he passed they even knew me by my first name and was completely professional with me. They understood my grief and helped me through the process of his accounts there 10/10 would recommend.

A great place to bank! Small hometown feels…read more First State Bank continuously invests in their community. I've never hear of a business gives back so much. The staff here are amazing, and treat you like family.

With the current banking situation we were looking for a smaller solution. We checked around and…read moredecided to go with CCCU. We chose the branch in Troy and was more than pleased with our results. We were set up with a new account by Anthony and he was more than great! He walked us through the whole process and even helped tremendously with our direct deposits and E-Banking. Great customer service is very important and difficult to find with companies using more AI to answer their phones. It was easy to get a callback when we initially called and their English was perfect. We look forward now to our new banking branch. No- we did not do this over the phone from Hawaii. I registered many years ago with Yelp while visiting relatives.

I was going to this bank in royal oak when it was still ROME credit union on 12 mile and I love…read moreeveryone that works there and now conveniently the Troy location is a 1 minute walk from my work right across the street and the ladies that work there are so nice. I go to the same person every time and she always knows what I need and gets me in and out fast knowing I usually come while I'm on break at work. Highly recommended coming to this bank. All locations are fast and friendly and trustworthy with your money! I've lost my card and had my card hacked so many times and they always help take care of me and never let me down. Love this bank!