This is my go-to credit union in my area when I can't deal with Hall Road construction lately or…read moretraffic near Romeo Plank. Yesterday, Thursday Credit Union One had an ATM machine down, and the other drive up lines were too long with customers waiting, so I chose this one. THEN I came back today for some quick cash for the weekend. This establishment did not charge me a fee because I am a credit union member at another credit union which is a nice connection to offer a free service. Strange though instead of putting your card in sideways you have to put your card in front first. I was happy yesterday Thursday July 19th and this morning to withdraw some cash for lunch and the weekend. Drive up ATM is mounted flush to the building wall.. drive around back and it has a covered overhang during weather conditions. Sounds perfectly fine, quick and fast to me as a back up plan for Moolah or Mad Money, Located on 22 Mile Road and Hayes Road

I absolutely love the staff at this bank. They always took such good care of my father, was very…read morepersonable with him and courteous. After he passed they even knew me by my first name and was completely professional with me. They understood my grief and helped me through the process of his accounts there 10/10 would recommend.

A great place to bank! Small hometown feels…read more First State Bank continuously invests in their community. I've never hear of a business gives back so much. The staff here are amazing, and treat you like family.

Kristie C. at your Macomb location on Hall Road is TOP Noch! Excellent Customer Service!!! Go see…read moreher!! She is Super kind and helpful and extremely on top of everything. Thanks Kristie! :)

I opened my first account with CUO when I was 18 years old. That was in 1968. I have been very…read morehappy with them all these years. The only complaint that I have is when they changed and updated to the new outdoor ATM, my problems started. Many times when I went to use the ATM during hours when the credit union is closed, the ATM is "out of order" and I cannot access my funds that I need. This has happened probably 4-5 times in the past year or so. I am not really happy about this. Other than that, no other problems. The staff is wonderful!

After being a customer for 10 years I realized what a terrible credit union this is. I removed…read moreinsurance from a motorcycle placing lean insurance on it for the hottest part of the Texas summer. After two months of minimal insurance I received no phone call or email but rather a $4000 fee for not having full coverage. When I called to find out why I was given the run around, and eventually only received a partial payment back of $2400. The employees were rude not helpful at all during the process telling me " yea it just is what it is" get a loan through a real bank not this joke of an organization run by incompetent people. I wish I had a Time Machine I'd go back ten years and never have even considered this place. Complete joke!

Great service, friendly staff, very professional team, very knowledgeable team. Helped us out a…read morelot. Great team.

I've been with this credit union for decades. They are very helpful! I needed a copy of a couple…read morechecks I had written back in 2022 and they found them and mailed them to me. They go above and beyond to assist you. Thank you!

Really disappointed because they would not approve a loan application for me until I turn in my…read more2020 tax return! Funny part is? I told them that I am waiting for my W-2 from my employer so I can complete my taxes. I needed them to help me because I was in a bind. I just paid off a $30,000 car loan with them and I have a balance of$5,800 on my daughter's car loan through this credit union. Still denied! I went to Christian Financial Credit Union and got approved for a $32,000 car loan. Bam! Geez Genisys on Hall Road...you lost a customer for life. Thanks Hope for nothing!

Jon G. @ this branch was incredibly knowledgeable, helpful and compassionate when we reached out to…read moreaddress an issue regarding a family member's account being compromised while recovering from serious medical issues. We had tried to resolve the issues via the call center but we had not made much progress so we decided to reach out to a branch and meet with someone in person. We couldn't have gotten luckier to get an appointment with Jon. He listened patiently to the details of what happened and them immediately took action to ensure accounts were secure. He also reached out to the appropriate departments to ensure the investigation was moving forward. He also advised us on additional steps we could take at home to address security issues beyond the bank's scope. We left feeling like a huge weight was lifted! Thank you again to Jon for being such a blessing for us during this stressful time!!

I love this branch! They're always so fast. The tellers seem genuinely happy to help you.read more

Absolutely not! I was denied an account because I have several other bank accounts! May I add that…read moreall of my accounts are in good standing. I have excellent credit and a high stable income. The bank employee who denied my account never inquired where I worked, nor what I did for a living. I believe it's a blessing in disguise; my money was obviously no good at this establishment.

What a joke, I NEVER go to atm decided I'll make a quick stop for$80. Withdraw, said I was over my…read moredaily amt to withdraw? Wth? I have over 30k in the account and won't give me$30?? Of course was in hurry had appt. But went inside to find out why??? Did I mention I NEVER GO TO BANK? Is this fort Knox? Now I see where all the$$ goes, top of the line interior!! First have to get past the information desk, tellers behind wall behind information desk! So I hadn't member#, NO, I have atm card! Had to give license then wait for another person at desk to look into? For$80 bucks? NO ONE BUT ME IN THE PLACE... what do you think person behind desk asked me when she finally saw me? That's right member#, oh you don't have them license, why did I give it to information desk??? That's weird I don't why it wouldn't give you$$. Wow, I had to go!! Just give me my GD $80.!! Called me later to say there was a $79. Dollar limit?? What?? By who?? And why??? Who does that? She couldn't explain how that happened? Ur a bank you don't have security records showing who did it? I don't believe you! Then she said she increased it to$500. Wow you dint need my approval for that? Been a member 37 yrs, used to be great place, now reading all the negative reviews I see it's same as big banks don't gaf abt customers! I'm thinking of closing account, it's not convenient and they don't appreciate or respect that's it's MY MONEY NOT URS! I can get the same incompetence from the big banks. Dfcu sucks! Very disappointed "member". When I NEED to actually use this CU There's ALWAYS AN ISSUE!! I HAVE $ IN MY ACCOUNT, I HAVE ATM CARD, WHY CAN'T I WITHDRAW MY MONEY??​

I needed cash, and preferred a drive-thru. This place had both. Got my quick cash from my checking…read moreaccount, and didn't have to leave the comfort of my own vehicle. The parking lot is tore up and definitely could use a resurfacing. The drive thru ATM is SUPER tight for my huge party bus! Yikes- I had to navigate through it carefully, as to not take out both side panels of my truck! Never been inside, and don't need to, as long as there is drive thru ATM, and tellers. Which they have both of.