started a gazebo project quoted at $750. Then they said it was more complex and raised quote to…read more$1000 (maybe they should understand the product they're going to assemble before giving the initial quote). Made the mistake of paying for it up front. Started on wednesday April 8. did some work the next day and was told they couldn't finish that day, but Friday had an open schedule to finish. Never showed on Friday as I sat around waiting. When I contacted them, they blamed it on the weather. I'm now eating the $1000 I gave them and having someone else finish the job. Their reply was that I didn't have to pay the full amount, only a deposit. No mention of a refund at all for an unfinished job.

Hired Jim Brown to fix squirrel damage and paint addict window and paint the trim a year and a half…read moreago he told BBB he would make it right so I called him and he told me he could not afford the time

We recently had our kitchen countertop replaced and got quotes from multiple companies. Nature's…read moreStone gave the best quote and was very clear on their communication and quote. We worked with Cristine to get our quotes and installation scheduled and she was very helpful. She was very patient while we were selecting the stone and the options. They give you calls as the process makes progress. The first appointment is where they come in and measure your kitchen Countertops using laser to get the accurate measurements. The technician came on time and was very professional. The next appointment is the actual installation. They gave me a call and gave a heads up that the since the stone was too large and if it didn't go in, they might have to take it back to their site, cut it and bring it back. I liked the fact that they gave me this heads up. We had 4 technicians come over to bring the stone inside and they were very thorough in their job. The final installation looks great! I strongly recommend them.

Our visit lasted less than three minutes - rude from the first to the last second!…read more We arrived at 4:35 PM and the first thing we were told was that they'd be closing soon (at 5 PM). Showed them a sample of a countertop we liked (we brought it with us) and the guy - who never did even stand up from his desk - said "nope - don't have one like that" (it was white stone with a bit of gold veining - he didn't even suggest an alternative). Finally when we told him it was for a powder room project he told us that the minimum order was $800. At that point it was crystal clear that he wasn't interested in helping us - HUGE mistake walking in. Anyone with a smaller job should steer clear! It's really easy to see why more and more people go to the "Big Boxes" for things like this. Thankfully American Granite is 100 yard's away!

Unfortunately I have to post a negative review. McFarland facilitates Koehler warranty work &…read moretherefore were dispatched to our home after Koehler was super awesome and warranty replaced our leaking faucet. Koehler overnight aired a new faucet to our home. Upon arrival, McFarland was told multiple times the faucet was leaking. They completely ignored ours & Koehler's request to replace the faucet & instead took the new faucet with them & blamed the water leak on something else. In turn, we were forced to pay a different plumber $175 only to come out & tell us what we already knew...the faucet was leaking. Here's where it gets horrible...I called back to McFarland and Marcia McFarland who answers the phones was completely rude, dismissive & short with me. She also forced me to call back to Koehler to open yet another ticket (which I presume would allow them to get paid for a 2nd trip) which meant another 45 min on hold. Upon connecting to a Koehler rep, I was told by the rep that apparently Marcia had already added notes essentially stating I was lying & the faucet wasn't leaking. I was furious at this point. Because of these notes, I had to capture a video of the leak (which I then did) & send to both Koehler & McFarland. Once the new ticket was created I called back to McFarland to schedule the 2nd visit. On the call I inquired about reimbursement for the $175 I paid the other plumber to come out & tell me the faucet was leaking. Marcia went off on me!! She has NO PLACE answering phones for a company! Sooooo RUDE! She was yelling at me stating they wouldn't come to my house now unless I signed a form stating they were not responsible for the $175. I disagreed...they are 100% responsible for us having to have a second plumber out to verify what they should have accepted the first time they were there. To wrap it up, Steve did come out and replaced the leaking faucet eventually & all works now. Unfortunately we are out the $175 and McFarland is to blame but we have no recourse outside of litigation. Avoid this company at all costs as they take zero responsibility for their mistakes.

As fine a group of people as you could ask to work with for the repair of our indoor hot tub. Very…read moreknowledgeable, accommodating and reliable. Their technician was a pleasure to work with both times that were required to assess the problem, order parts and then install. He was very patient in explaining our system to us and made the process very simple to understand. This group gets six stars in my book.

I had been thinking of a deck rebuild for a couple of years. Our cedar deck was showing its age,…read moreand I was concerned about structural integrity so I started talking to contractors in late November as I wanted to get it done in time for spring. My first question was about ownership-I wanted to AVOID the all too common Venture-backed firm, preferring to use someone local. I talked to 3 companies that came up in my google search and frankly didn't expect the winner to be these guys (don't like the dumb name). one dropped out after a site visit and another ghosted me never providing a follow up. To be fair this was going on in late December. In contrast, Chad from Ugly Deck came out the next day to discuss the project and provided a very detailed quote for the work. Before we finalized things we visited their show room in shakopee to look at styles, colors and features. Chad even called me the next day after major knee surgery to follow-up! Now that's commitment. We were planning on an April 1 start but because of the stretch of nice weather, they called asking to start in mid February. I learned that they have certain core (highly experienced) staff employed year round so I'd be getting their two best, Jason and Pat plus 2 more guys on the project. The demolition and reconstruction took around 8 days in total and the crew showed up promptly and began work every day at 7:30. I was really impressed with their skill, workmanship and attention to detail. All 4 guys kept things moving despite rain, sleet, snow and cold. I just can say enough about their abilities and work ethic. They also kept the work site picked up and gates closed to keep the dog in. While the cost for the all new composite deck with snazzy aluminum railings wasn't cheap, I'm really glad we opted to go with them. I'd definitely recommend them looking to have a deck built or redone. Can't wait for deck season.

Wow - absolutely incredible work. Completely satisfied. We had a relatively small project and I…read morebid this out with 4 companies. 1 wouldn't even engage, and 2 others came back with much higher estimates. I went with Ugly Deck as I noticed in reviews that quality was never in question. Anyway, these guys delivered. Exceeded expectations and did it sooner than I expected. Scott S was helpful and flexible with design and Jason and crew did an incredible job on site. Highly recommend! 1) Estimate and Design: A+ 2) Communication and Scheduling: A+ 3) Installation, professionalism and quality: A+ 4) Price: A (only A+ if free ;)

Long story short -- Very poor customer service, the owner is rude. The posts were not set with…read morecement. And it was way overpriced. Listen to the other poor reviews on these guys on Yelp, and STAY AWAY! I used this fencing company because it was recommended to me by performance pool and spa, who recently installed my pool. The entire pool installation processes was a breeze. It went as smoothly as I could have asked for. However, when it came to putting my fence back up, Gavin was slow getting back to me, was super rude on the phone, was increasingly argumentative and belligerent, and in the end, way overcharged me. All I needed was to RE-install EXISTING panels, set 6 new fence posts, reinstall a gate, and install new gate hinges/hardware (auto-close). The entire fence (brand new) only 9 months ago cost $12k to put up. Gavin wanted to charge me $3850 to do this work. This was twice as expensive as I was expecting. I think he knew I needed the work done quickly, and took advantage of me. He did in the end, take $400 off, but it's still way over what I expected. I was there the day they did the work, and there were two people there, for 6 hours. Even at $100/hour, that's only $1200 of labor. There's no way there was $2250 of hardware costs in there. They didn't even secure the fence posts with cement. They were just hammered into the ground, so I'm not confident that my fence will stay up for the long haul, or things won't shift around. When I called and asked for a breakdown of costs (what constituted the $3450), he gave me a hard time and was very rude and told me he couldn't do that because that's just not how we do things. I pressed him hard, and he very begrudgingly told me he'd give me a breakdown, but it took a lot of arguing. The guys that did the actual work, were very nice. I have no problem with them. Just Gavin, the owner.

Gavin and his crew did a fantastic job on our combination Trex and Aluminum fence in Mendota…read moreHeights during the heat wave! Gavin was thoughtful to communicate throughout the process about timeline, materials, and the like. His team was professional and were careful to work around our existing landscaping. Some of our spaces were a bit tricky, but they were up to the challenge. Thanks for the great work!

Mike at Vxtyra went above and beyond today making sure that everything was done correctly. I had…read morepurchased the stone that he was placing on the buttresses of my steps but he offered to pick it up for me. He even took out the tree root that I had not been able to take care of myself. Affordable prices too!

We selected Rock Solid Surfaces to replace our kitchen and bathroom countertops. We could not be…read moremore happy with the results and service. Joe and Ryan came to our home to discuss the process and brought samples, making the initial selection process much easier. From start to finish they were very responsive and accommodating to our schedule. We had a couple of follow-up items that were addressed timely and to our satisfaction. The partners they worked with were also wonderful...professional work, courteous, and focused on quality results. It's nice working with a company that cares about customer results/satisfaction. I would definitely use them for future projects.

Joe and Ryan were more than thorough throughout the full process of renovating our kitchen and…read morebathroom. They were very honest, detail-oriented, & efficient in everything from the beginning to the end of our projects. I appreciated that they also were not too salesy, but they just wanted the best for us. We would definitely recommend them to anyone who was looking to replace their countertops!

We have a Toto dual flush toilet that started "sticking" when flushed. We scheduled service, had…read moreto cancel, rescheduled and service tech evidently did not know what to do - did something to the toilet so you could no longer "jiggle the handle" to get the water to stop running - his solution was to turn the water supply off - charged $610 for his visit and canceled visit. What a joke - no references or referrals for Bruce Nelson Plumbing. Subsequently ordered a replacement part online and fixed the problem in about 10 minutes - pretty good for a retired accountant!

We had a cracked waste pipe that was leaking water. We contacted Bruce Nelson Plumbing and they…read morescheduled us for a few days later. John was able to complete the work today and we are very happy with the result. John was very thorough, answered all my questions, and the final bill seemed very reasonable.