I unfortunately had similar issues as other reviewers where I couldn't get any help from one of my…read moresalesmen after I received my hot tub. It was always the service guy doesn't come in until Thursday and I'll call you back. Tried a few times and never heard back. I then reached out to Dean at Twin Cities Jacuzzi and sharing my frustration and explaining my issue he was able to help me immediately with some troubleshooting tips. If you're having issues ask for Dean, it worked for me.

I needed repair for my hot tub. I reached out to the SLP location. Amber was responsive and let me…read moreknow what the process would be. Debbie coordinated the pick up of my tub within days, I didn't have to even be home. Mark followed up with honest options and next steps. They all were very willing to help me and responsive.

Peterson Pools and Spa used to give great service. However, my most recent interaction with their…read moreservice department will be my last. Very poor communication, poor follow up, and poor service. They did fix the small leak they were asked to fix. However, I asked for a heads-up call 1 hour before someone was planning on arriving. I was told that wouldn't be an issue. No one called me. The repair technician came out and fixed the leak without any notice. There was another noticeable leak just a few feet away from the original work order leak, but they didn't even bother looking at. I would have informed them/pointed it out if they would have called in advance like I was promised. *Side thought: Why wouldn't a repair technician call the customer if there was another noticeable leak / issue just a few feet away from where they were working??? Also, every time I attempted to call their service department, I would have to leave a message, and that would lead to series of phone tag. Messages don't get responded to in a timely manner, and all I heard was excuses in the end. No sense of ownership, just excuses. Don't waste your time with this company if you need servicing done. Find another company that cares about its customers and provides quality service.

I have been with Peterson Pools and service since our pool was put in almost fifteen years ago…read more Scott Peterson conferred with my wife and me and came up with the plan he felt we were communicating to him. The construction people were prompt, thorough and courteous during the construction. Since that time, either Mr. Peterson or one of his associates have serviced our pool weekly. When equipment needed repair or we needed advice, Scott always responded in a timely way and helped us with any issue we were having. I feel very confident recommending Peterson Pool Construction and Service.

Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

Absolutely great experience until we needed to have our spa serviced…read more We purchased the top of the line Michael Phelps edition LSX900 in 2020. A $19,000 spa that we got with a premium 5-YEAR extended warranty and we are currently having issues with the #2 Pump at about the 4 1/2 year mark. Customer Service, that has been top notch when we bought the spa, buy supplies for the spa and purchase replacement parts not warrantied, that all came to a screeching halt when the issue becomes theirs. You have to go thru a 3-Step screening process and fill out a PRE-APPROVED Authorization to charge my credit card before I even get to speak to a service representative. None of that was divulged when we bought the spa. After 5 days and countless phone calls to the St Louis Park office, we finally got someone to tell me that "service should call me back before the end of the day" I had plans to purchase a top of the line swim spa for my next house when we sell this one, but I can tell right now, it's not looking very good for Master Pool &Spa!

We had a great experience with Master Pool and Spa. We purchased a Trainer 19D in the H2X line…read more It is a dual temperature combination hot tub and swim spa. We are so happy with our decision to make this purchase as it has exceeded our expectations. The chemicals and maintenance is something we had to learn but there is so much good information you can read online from actual Swimspa users that it wasn't that tough to figure out. We are using it daily for exercise, relaxation, entertainment and fun! It is a large purchase and therefore you should plan accordingly. We installed a new deck right after the Swimspa was delivered and it turned out beautiful!

We have been customers for 11 years and in the past two years have had 2 warranty issues and we…read morecouldn't be happier with the recent service and communication. Chad and Brett quickly addressed our issues and fixed them even working late on a Friday night on the same day we called.

I have been a customer of Custom Pools for 35 years- yes Ginny was great. I have had excellent…read moreresponse with both the owner and his employees whenever I have needed help. That includes opening and closing my pool, service and replacement of my pool heater, pump and filter. These workers that have come to my home are very good and I am sure are hard to find. I am satisfied you are in good hands still with custom pools.

Big fan of this space for those beginning their work out journey! Very low pressure. There's a…read moreweights room with a few benches and 10+ pieces of equipment, along with weights and bands. There's a cardio room and racket ball courts. It's connected to a hotel and is also the hotel gym hahaha, but that also means with the membership or daily fee, you get access to the pool, hot tub, and great locker room. I've only seen a max of 10 people using the weight room at a time. Very friendly management/training staff too, willing to put together a fitness program for you! Plenty of free parking.

This is not free although listed on the top 10 free pools, call before you go to see what it's aboutread more

I'd do zero if possible. I have had a leak in my hot tub since late October, and after rescheduling…read moreme twice finally came first week of November. Service man was there for 10 minutes, diagnosed problem, charged $155, said he needed to have another come with him and jack up the tub to fix the leak but it needed to be above freezing. They haven't been back since. Called twice and heard excuses and don't have me on any list when it there is a warmer day, which there have been several. They say they can't do anything until spring. Terrible customer service!!! I need to find someone else to fix the leak as I have to add water daily so it won't freeze! Wouldn't recommend at all!!!

I had a very bad experience with Cal spas and I would recommend looking elsewhere for your hot tub…read more They sold me two expensive upgrades to my hot tub and they both were dysfunctional. I ordered an expensive wifi connector so that I could adjust temperature remotely. It worked for a little while but when it stopped working they had no way of servicing it or no contact to share to help troubleshoot the problem. The second item was a lift assist device that broke shortly after they installed it. Instead of helping me fix either of the issues, they just added me to their no service list so I needed to find another complany to help me fix my spa.

I've not written any reviews on Yelp until now. While looking up the hours today for Premier I came…read moreacross the only review for this business. I can't disagree with the other reviewer more. I've been visiting this store for the past 3 years. I have an old, large, below ground, leaky, problem pool and they have come out to my house, spent hours in the store and on the phone and over email helping me. I no longer go to Custom Pools in favor of this Premier Pool store because of the time and effort I have gotten from many people here. I don't work with the "newby" kids they hire in the summer, but I've never seen what the other reviewer experienced by anyone! I really can't adequately explain the effort so many people in this store have put forth to help me. The hours of trouble shooting and discussions I've had with them are endless. I love this store!

I am a new hot tub owner. Unfortunately, I did not buy my hot tub from Premier Pools and Spa, but…read morefortunately, they were incredibly helpful (and nonjudgmental) anyway! Paige ran my water sample, checked all the levels, was very informative and considered my options given my green water problem. Given it is December, I opted to try Unique to clarify my water and also bought a very inexpensive packet of Ahh!some jet cleaner in case I decide to drain and refill. Their expertise was so helpful, the prices were very reasonable, and I wish I would have started buying from them right away.

They never answer the phone or respond. I emailed their form 3 times and called them another three…read moretimes and even left two messages. No response. What a joke.

I bought a hot tub from this company about 15 months ago. the way they respond publicly, to their…read morecustomers reviews online (specifically the ones who had a bad experience), tells you everything you need to know about the experience you will have with them, should you be so brave as to buy there.