I had my second appointment at GJT yesterday and must say I am very impressed. I bought a 2019 RAV4 last year in Ottawa (ON) and then moved to the Ottawa Valley in February. I purchased the Extra Car Plan with the vehicle as it gives the first 40K a lot of free stuff (more on that later). Making the appointment was easy both times I visited and they were able to call my file up on the computer and I didn't have to spend a lot of time explaining myself. I was greeted well each time I went by friendly and efficient staff. These were regular maintenance checks and oil changes all of which were rendered for no charge under the ECP. If you're buying a new Toyota do yourself a favour and get this package. Anyway part of the service yesterday was a tire rotation and the technician noticed that one of the tires was low. On inspection he found a nail in the tire so they repaired that all at the grand sum of? NO CHARGE! Due to the ECP! The staff were so helpful and kind and there was complimentary coffee while you wait and nice comfy leather lazy boy chairs to relax in. Free WIFI so you can browse while you wait. All in all a very positive experience. read more