I had my second appointment at GJT yesterday and must say I am very impressed. I bought a 2019 RAV4…read morelast year in Ottawa (ON) and then moved to the Ottawa Valley in February. I purchased the Extra Car Plan with the vehicle as it gives the first 40K a lot of free stuff (more on that later). Making the appointment was easy both times I visited and they were able to call my file up on the computer and I didn't have to spend a lot of time explaining myself. I was greeted well each time I went by friendly and efficient staff. These were regular maintenance checks and oil changes all of which were rendered for no charge under the ECP. If you're buying a new Toyota do yourself a favour and get this package. Anyway part of the service yesterday was a tire rotation and the technician noticed that one of the tires was low. On inspection he found a nail in the tire so they repaired that all at the grand sum of? NO CHARGE! Due to the ECP! The staff were so helpful and kind and there was complimentary coffee while you wait and nice comfy leather lazy boy chairs to relax in. Free WIFI so you can browse while you wait. All in all a very positive experience.

From the owner: Locally owned and operated for over 45 years.read more

Had an incredible experience today in selling my car. Ott was very pleasant and reasonable in…read morepricing and in accepting the condition of my vehicle (as it was an older model). I cannot say enough good about the experience. No hassle, no headache. Thank you and keep up the good work!

While all appeared great while cutting the deal, as it turns out this place sold us a vehicle that…read morehad tires 10 years old and were worn to the point they had to be replaced ... since it was winter we had winter tires placed on the vehicle and it wasn't until we tried to get the original tires put back on that we found out it would be illegal for the place to place them back on the rims.

Dealing with the people at Bean Chevrolet is a great experience. Everyone is friendly and…read moreprofessional and they all go the extra mile to make sure you're a happy customer, especially sales associate Andre Roy. Before going to Bean GMC I dealt with two other dealerships in Ottawa trying to buy a new or low mileage SUV. Beans is heads above anyone else in terms of honesty, customer service and knowledge. I highly recommend this business.

From the owner: At Bean Chevrolet Buick GMC Ltd. , we cater to your every automotive need! From new and used car…read moresales to all types of servicing and collision repair. Our friendly, knowledgeable and professional staff provides the best customer service possible, proudly serving Carleton Place, Almonte, Mississippi Mills and beyond! We maintain an extensive inventory of Chevrolet, Buick and GMC new cars, trucks, and SUV's, including our best sellers; the Silverado and the Sierra trucks. We also give top dollar for your trades and have a wide selection of used vehicles for all your driving needs. We look forward to serving you!

I bought a used 2012 Honda Civic LX from them today and was extremely pleased with the service,…read moreboth on the sales side and the financial sit-down-and-discuss-payment side. The staff have been very friendly and very knowledgeable, answering all my questions about Honda's with confidence. I bought my last Honda from them 10 months ago (written off due to a deer that wanted to get up close and personal with my car), and had the same great experience. I also never felt pushed to purchase from them. I also serviced my last car once for an oil change and the price was reasonable and the service was quick. I recommend at least checking out this dealership if you're in the market for a used vehicle.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

I want to share my experience to help other consumers be more cautious…read more In 2024, I purchased a Toyota Corolla Hybrid from Tony Graham Toyota and was sold an additional rust-proofing service (Sharkskin) for over $2,000. At the time, it was presented in a way that made it seem important or recommended. However, after following up later, I was told that my vehicle does not actually require this service. This left me feeling misled and disappointed, as I paid a significant amount for something that may not have been necessary. I strongly encourage anyone purchasing a vehicle to carefully review all add-ons, ask detailed questions, and confirm whether such services are truly needed before agreeing. Please make informed decisions and protect yourself.

I've been a customer of Tony Graham Toyota for 15 years. For the first 5 years I was begrudgingly a…read morecustomer. They were (and still are) the closest Toyota dealership to me, and I had to take my car to a dealership when I got all those manufacturer's recall notices, right? For those first 5 years I found the staff rude and condescending. But then I noticed a change and for the last 10 years or so, I have only had good experiences at Tony Graham. I did notice that the rude and condescending staff no longer work there. Good riddance! Less than 10 years ago I bought a car at Tony Graham and it was a good experience. I knew exactly what I wanted and how much I was willing to pay. No pressure tactics, no games, it was quick and easy. I've brought my car there for several manufacturer's recalls, I bought my snow tires there (admittedly more expensive than non-dealership shops, but service is good here and they come across as more professional than some places I've been to with my friends), and most recently I got my tires changed there. Admittedly, I don't go to Tony Graham often because my dad, although not a professional, is knowledgable when it comes to cars and does all the routine maintenance for me like oil changes, swapping out winter/all seasons tires, even replacement of brakes. However, most recently he was unable to change my winter tires for me so I went to Tony Graham and had an excellent experience. We were (and still are) in the midst of the Covid-19 Pandemic. They had good safety protocols. I had an appointment that I made several weeks prior. I got reminder emails and texts of my appointment. I dropped off my car and they Ubered me to work free of charge (they usually have a courtesy shuttle service but it is not running due to the Pandemic). When my car was ready they called me. They were willing to Uber me to the dealership but I got one of my friends/colleagues to drive me there instead. They gave my car a complimentary car wash (they had asked me if that was ok when I dropped off the car. You want to wash my filthy car for free? Heck yes and thank you! Lol). The technician noted that there was too much anti-seize on all wheel studs and that was unsafe (oops, Daddy was too zealous with the anti-seize I guess, hehe) and they wiped the excess off. Thank you Toyota technician! What great service! Everyone I interacted with was super nice from the advisor who took my car initially to the staff who finished the transaction with me. The changing of winter tires to all seasons tires cost me $49.99. Their self-serve coffee/tea section is currently closed due to the Pandemic but in normal times they have a Van Houtte drinks machine and the French Vanilla drink is great, lol. Once upon a time they had a small cafe with some pastries and lunch items, but that closed a few years ago when they renovated. Their waiting room is nice and their washrooms are clean. I have a much more favourable opinion of Tony Graham now than I did over 10 years ago.

On three counts (cost, quality and reliability and/or trust) I would highly recommend you go…read moreanother half a block up the road to the Canadian Tire or for the same price go to your dealer and get it done right. Had brakes (rotors and pads) done knowing there was still a bit of life left on what I had. Thought I'd get it done before the snow hit. While there the owner said I also needed tie rod ends and that also needs an alignment. Said he could hear the 'noise' that supported his theory. Fine. I was warned about taking it there by several other people but I had dealt with this place once before several years ago and had no problems. I should have listened. The tie rod ends turned out to be bad wheel bearings that I had done at the dealer later. The alignment he did resulted in uneven tire wear on my front left wheel and according to another garage I went to to get my rear brakes done only 5000 klms later said I also needed front brakes. WHAT!!!!??? They invited me into the garage and showed me that there is no way the rotors and pads on the vehicle could have been only 5k old with the amount of wear that was on them. They suggested I take it back and give the guy a chance to rectify the situation - I did and he did nothing more than lambast the other guy and defiantly denied taking my cash for nothing. He test drove my vehicle by jumping into it and launching it out of the parking lot into an empty lot as fast as he could go. He came back, got out and told me it's fine (the wheel bearings still needed to be done at this point and I had booked the appointment for that at the dealer already so now I know this guy is full of crap). I got nothing and he took me for almost a grand. Hope he rots in hell. Next stop - the better business bureau.