I am extremely disappointed with my experience trying to schedule care with Woolfson Eye Institute…read moreand Dr. Gaby Gutierrez. My appointment has now been canceled twice, including after I had already waited months to be seen. The most recent cancellation was not a same-day emergency situation. I was notified weeks in advance that the appointment would not be kept, yet the clinic did not provide a reasonable solution or help me get scheduled with another provider. For a medical practice, especially one dealing with eye care, reliability and communication matter. Patients arrange their schedules, wait for appointments, and trust that the office will respect their time. Repeated cancellations without an appropriate alternative creates a real access-to-care problem. After this happened, I looked further into the clinic's reviews and complaints and saw many other people reporting concerns about scheduling, communication, billing, insurance issues, and overall poor patient experience. Based on my own experience, those complaints are concerning. At this point, I do not feel confident moving forward with this office. I am thankful I found out before receiving treatment, because repeated scheduling issues and poor communication are warning signs for me. For anyone dealing with repeated cancellations or difficulty accessing care, it may be worth contacting your insurance company and reporting it as an access-to-care or network adequacy issue. Insurance companies need to know when listed in-network providers are not actually providing timely or reliable access to care. I do not believe contacting management will resolve my concern because this appears to be an ongoing pattern based on multiple reviews and complaints. I will be looking for another provider.

We had to drive to this location twice for my husband's follow-up appointment after cataract…read moresurgery. It was far from home but still very easily accessible, right off I 575 in Canton, GA. The receptionist was very friendly, and so were the nurses. This was the third time we met with the OD, Paven Korotana. She was nice and professional. She answered every question we had and was patient and thorough. The entire office was clean and tastefully decorated and followed the same color code as the two other Woolfson locations. Overall, it was a pleasant visit. My only complaint about Woolfson is that we have had to, in addition to the surgery, we had to drive to three different locations to catch a doctor.

Horrible service. The billing (counter staff) "manager" is a complete BITCH -- point blank…read more Patient care is awful. We'll go to Emory going forward.

Doctor and most of the staff have been great. Counter staff not so much. We came in for an 8am…read moreappointment for an after surgery followup and had to go back up to the counter 40 minutes later and check if they still had us in the cue to be seen. Didn't get called back until 9am. No apology or nothing, I hope a manager looks into this. It probably happens more than just this time. Or we were just the lucky ones.

If I had to choose just one word to describe Dr. Sean Koh, it would be A-M-A-Z-I-N-G!!…read more His education and experience is quite impressive, instilling confidence in his patients that he will provide the best treatment available. He is also among the BEST doctors named in Atlanta Magazine. Dr. Koh is brilliant as he masterfully reads current testing quickly and sees a clear picture of the progress and needs for each of the vast number of patients he sees in a day. He is a very kind man...always optimistic and leaves his patients with positive thoughts. He is a gem that I am lucky to have found. Dr. Koh's high expectations and understanding ways transfer to a well-run office. The staff is skilled, friendly, professional and very helpful. I highly recommend Dr. Koh to anyone in need of a retina specialist.

I will probably look for a new doctor. They are a shot mill and always late. They only care for…read morethe money

I saw Dr. Rali for the second time and he is much better than what I experienced before. He…read moreexplained everything made it very clear and listened to my concerns. Unfortunately I have to go back to my original doctor but I appreciated Dr. Rali and wish he would've been my surgeon. Also, as usual, the front desk staff is awesome!

Very professional and efficient yet sensitive Good parking…read moreand convenient to east suburbs

Top notch Doctor! Rishi Singhal, M.D.is a very compassionate Doctor. He helped my mother with…read morefinancial assistance for her medication when the other doctors would not do the paperwork. He has more credentials than the Gainesville Retina had. Top quality care! The staff is so unbelievable kind ! I just can't say enough about Suburban Retina! A God send! Karen Bowling and Micheline Davis

Excellent care with a clean, spacious facility. The doctor takes his time with patients.read more

my 86 year old dad was kept waiting for 3 hours. as much as I begged to expedite the staff was…read moreclueless and while people are sitting in agony in the waiting room the staff can be heard laughing loud and cracking up on their own jokes with no sensitivity whatsoever. Very unprofessional behavior. They lost us as patients and I would recommend to find other clinic because obviously they don't really care about their patients wellbeing.

I need to warn everyone about my experience at this office, specifically with Dr. Harpeet Walia…read more It's an administrative disaster capped off with genuinely shocking behavior from the doctor himself. The back office is consistently incompetent with insurance. You'll wait months for an appointment, then wait over an hour in the waiting room, only to be told your insurance is denied because they didn't file the paperwork. They will outright tell you they did, but when you call your insurance (Aetna), you'll find either nothing was ever submitted or you received a denial because they refused to fill out the form required by state regulations and their in-network contracting agreement. Then they blame you for it. But the absolute worst part was my interaction with Dr. Walia. After a year of this, I finally brought them proof that their office had used the wrong form--for the second time. Instead of apologizing, Dr. Walia took me into a side room and completely unloaded on me. He was condescending, yelled, and treated me like a child for daring to point out their mistake. It was a total Jekyll and Hyde moment from his usual calm demeanor and was honestly shocking. And guess what? After his tantrum, they suddenly "found" the form, submitted it correctly, and everything was approved immediately. Proving the problem was them all along. The cycle just repeated at my last appointment. They tried to turn me away again stating a claim denial. When I politely asked to step to the side while I verified the situation, the staff used strong language suggesting that I was unwelcome. Upon returning home, I find that once again, they failed to use the correct form. Now I want you to let it sink in that this was a RETURN visit for a previous turn-away several weeks prior where they claimed they could not secure any of my medication for "free". It turns out I had coverage during this ENTIRE period they were giving me this line about doing me a favor because my insurance wouldn't this or that. It's shocking how you trust, and follow the narrative of the people handling their duties, implicitly, only to find out reality is totally unrelated. Why even do this? How does this even happen? Save yourself the stress. The administrative runaround is bad enough, but being verbally abused by the doctor for holding them accountable is something no patient should ever experience. I wouldn't trust them with my care, or with handling a simple insurance form.

I had a retina detachment with a tear and every experience I've had at this office and with my…read moresurgery and post surgery care has been amazing. The first day I had to go to this office I did have to wait a long time to be seen (I was there for close to three hours) but it was an emergency appointment and that was understandable. They fit me in for surgery the next day at the Bon Secours downtown hospital DURING A SNOW STORM. And in the weeks after my surgery, I was extremely anxious and every single time they did what they could to fit me in and double and triple check the issues I was having. I was extremely apologetic every single time because this is the first time I had gone through something like this and as an anxious person in general, I am sure I was more than a little bit extra, but they were never anything but kind, helpful, and informative. My main doctor is Dr Feldman and he has truly been amazing throughout this difficult experience. I was also unfortunate enough to have this happen when I was out of my insurance network (traveling from out of state) and the people working in the finance department have been extremely helpful and understanding as I fight with my insurance about payment. I am also not the first member of my family who has been a patient here and my sister also has nothing but great things to say.

Retina consultants of the Carolinas continues to be our go to place for all my husbands eye care…read more We have needed to be seen a couple of times as emergent, and they got us in within a few hours. Dr Hall will always hold a dear place in our hearts, and Retina Consultants of The Carolinas comes right behind them. Any Retina issues, this is the place to come. Highly recommend. We never mind waiting because we know that means they are working in someone with an urgent issue.

On my to do list for 2025, I saw Advanced Eyecare for a treatment plan regarding cataracts. I had…read morebeen told all my life that I would need it sooner or later and I opted for sooner. After an exam and consult, I was moved to an "educator." This person goes over and explains the different lens "options" and their cost. I had NO idea that the surgery offered lens options that would "enhance and/or correct" my vision (aside from the cataracts themselves.) The staff was enthusiastic and thorough in explaining the options. Unfortunately...the results I was told to expect have not been realized and will NOT be realized without a 2nd procedure and additional $$$. I became animated and agitated because this absolutely would have changed my thinking on lens options and surgery altogether. I was NOT given all of the information I needed to make a decision regarding long term permanent solution. This 2nd procedure was described to me by Dr. Ackerman as a little "trick" or "tweak" that took only 10 seconds. I'm sorry, but please do not describe making an incision on my eye as a "trick. "He brushed off that I wasn't told in advance. No one on staff denied my concern. They only minimized it and continued to ask if I wanted to schedule the surgery or not. NOTE: This package treatment plan came with a guarantee that if needed, LASIK/LRI at no cost if needed *after cataract surgery. Of course, that's "not what I need" according to the staff. But it's free if that's what's needed. I cannot see my children in the pool...I Cannot read street signs...I cannot read the channel guide on my television. I am out a considerable sum of money and have nothing to show for it and have received a notice of termination of the physician/patient relationship. ALL OF THIS FOR A "10 SECOND "TRICK"

Cannot recommend this practice. They inflate their billing with charges for procedures that should…read morebe included as part of exam. Was charged additional $115 to have one eyelash removed that was turned inward at suggestion of doctor during exam. Was not told there would be an additional charge for him to do this, otherwise I would have declined. Charging patients for services without disclosing costs (or the potential for additional cost) is not a way to do good business. Be careful if you use this practice.