Our family has been seeing Dr Oifer for over 30 years! The professionalism, service and care is…read moreunmatched! We always feel confident that our eyewear is exactly what we need and want.

Dr. Oifer is the absolute best Optometrist! He really takes his time with his patients and makes…read moresure you are satisfied and comfortable. The office is beautiful and the staff is super friendly.

am very disappointed with their cancellation policy. The staff were unwilling to waive the…read morecancellation fee and repeatedly justified it by saying the fee was nominal compared with what cardiologists charge and that they still incur staffing costs. Given that I have been a customer for several years, I expected some flexibility when I needed to reschedule because of an out-of-town business trip. Their unwillingness to accommodate a long-standing customer is frustrating and makes me question whether it is worth continuing to use their services. In addition, their frames appear to be significantly marked up to align with insurance coverage. Overall, the decline in service quality has become increasingly noticeable.

The pre-screening was a nightmare. There were two technicians and I assume one was in training…read more(though this was not stated). Clearly the one in training didn't know what she was doing, but the other one was giving NO direction. Then she gaslit me when I said the machine should not be touching my eyelid (never did before), and she said that was correct. They have a new eye scanning machine and they did not say it was new and different ahead of time. First they didn't bother adjusting it to my height so I was scrunched down. I was the one to tell them (twice) to lift it up so that it aligned properly. Then I was told to smoosh my right cheek up against the machine (so my was head is turned left), but still somehow look ahead. When they finally did the scan, it did some extra stuff (red lines, flashing) that she didn't bother to tell me about ahead of time. Then because they had no clue how to align someone properly with the new machine, my scan wasn't correct and they wanted to redo it (and this was just one eye so far)! I was done at that point and walked out. I have never walked out of an eye appt. Usually easy and pretty quick. My husband and son were also given the wrong prescriptions!

Courteous and professional Eyecare. Dr. Roberts is very thorough and Tim does a great job fitting…read morea person with glasses.

My 17 year old son had a great first experience with Legacy Family Eyecare. He recently failed a…read morevision test at his annual check up with his pediatrician, which is what prompted me to schedule him an appointment with Dr. Roberts. The wait time at his appointment was minimal. They offered a huge selection of rx glasses/frames in their office for my son to choose from. We can't wait to go back and pick up his first pair of rx glasses in just a few more days! Thank you Dr. Roberts and to all of his wonderful staff....my son Blake will continue to see you for many more years to come. I highly recommend!

my 86 year old dad was kept waiting for 3 hours. as much as I begged to expedite the staff was…read moreclueless and while people are sitting in agony in the waiting room the staff can be heard laughing loud and cracking up on their own jokes with no sensitivity whatsoever. Very unprofessional behavior. They lost us as patients and I would recommend to find other clinic because obviously they don't really care about their patients wellbeing.

I need to warn everyone about my experience at this office, specifically with Dr. Harpeet Walia…read more It's an administrative disaster capped off with genuinely shocking behavior from the doctor himself. The back office is consistently incompetent with insurance. You'll wait months for an appointment, then wait over an hour in the waiting room, only to be told your insurance is denied because they didn't file the paperwork. They will outright tell you they did, but when you call your insurance (Aetna), you'll find either nothing was ever submitted or you received a denial because they refused to fill out the form required by state regulations and their in-network contracting agreement. Then they blame you for it. But the absolute worst part was my interaction with Dr. Walia. After a year of this, I finally brought them proof that their office had used the wrong form--for the second time. Instead of apologizing, Dr. Walia took me into a side room and completely unloaded on me. He was condescending, yelled, and treated me like a child for daring to point out their mistake. It was a total Jekyll and Hyde moment from his usual calm demeanor and was honestly shocking. And guess what? After his tantrum, they suddenly "found" the form, submitted it correctly, and everything was approved immediately. Proving the problem was them all along. The cycle just repeated at my last appointment. They tried to turn me away again stating a claim denial. When I politely asked to step to the side while I verified the situation, the staff used strong language suggesting that I was unwelcome. Upon returning home, I find that once again, they failed to use the correct form. Now I want you to let it sink in that this was a RETURN visit for a previous turn-away several weeks prior where they claimed they could not secure any of my medication for "free". It turns out I had coverage during this ENTIRE period they were giving me this line about doing me a favor because my insurance wouldn't this or that. It's shocking how you trust, and follow the narrative of the people handling their duties, implicitly, only to find out reality is totally unrelated. Why even do this? How does this even happen? Save yourself the stress. The administrative runaround is bad enough, but being verbally abused by the doctor for holding them accountable is something no patient should ever experience. I wouldn't trust them with my care, or with handling a simple insurance form.

Dr. Bottini and staff are very helpful and knowledgeable. They were extremely patient with my 94…read moreyear old mother when she had a meltdown during her appointment. The exam is very thorough, with some waiting between tests and the doc visit, and Mom got frustrated waiting and acted out. The team was very patient and kind. The wait is worth it though as the care is top notch.

Drs Botini and Lee were great. Their accounts receivables is SUB STANDARD. If you have a procedure…read morebe comfortable with that but pay attention to there billing & lack of communication regarding payments. I must say the 2 hour day in there is a bit much. I get it but don't care for assembly line medicine.

This is a very busy practice - always has been - and Dr Johnson and the staff are very capable of…read morehandling that volume - in fact, I do not recall ever having an appointment that was late - 01/14/2025, was no exception - i was seen for initial tests very quickly and on time - then i was sent back to the waiting room where i did sit for a bit longer than usual - and when in the exam room with Dr Johnson, we were interrupted on x3 separate occasions by the staff (again, highly unusual) HERE IS WHAT HAPPENED - there was an elderly patient who was in the middle of a potential medical emergency that Dr Johnson had discovered during the patient's visit - and Dr Johnson and the staff were doing whatever was needed to get the patient the treatment they needed - and the patient was not cooperating (due to costs i think) - so while they were trying to see me for my routine annual eye exam, they were serving the needs of a patient who was at risk and really did not understand it - and here is what was amazing to me - not only did they get the patient the care they needed, but they completed my exam, including ALL of the tests, and stayed until my visit with the optician (Aquiel - who is a whole other level of amazing on her own!) was complete - see, this was now after regular business hours - Dr Johnson and the staff continued to offer apologies for "my inconvenience" - which really was not much - this is a people centric practice (and they have updated their lineup of high end frames) - i highly recommend!

X I use to attend…read moreOptometry school in the early 90's so I know the importance of good vision. Dr Johnson is a very experienced optometrist and has a very nice bed side manor to examine your eyes. He incorporates high tech in the examination that eliminates the need for dilation but you can still get that if you prefer. Anyway. the whole process from paperwork,exam, etc. to picking out your frames is efficient and professional from the staff. Also, there is a wide selection of frames at different prices. I advise making an appointment ahead to save on wait time. I recommend Gwinnett Eye Clinic for eye exams in Gwinnett.

Great staff, and Dr. Reimbold is a fantastic eye doctor. They also have an incredible selection of…read moreframes.

Absolutely fantastic experience from start to finish. Dr Reimbold and her staff are fantastic.read more

I live in New York State full time, but visit the area frequently because of family. I came here…read moreonce on such a visit a few years ago, and had such a great experience that this has become my eye care spot! Glasses, contacts, exams, I have never had an issue with a single thing. They really take care of you with fittings and followup... and even more great stuff that I don't want to share publicly because I don't want everyone asking for free stuff from them LOL. Not only have I made it my go-to spot, but I've also taken my father, husband, and brother-in-law there and they love it too! You won't be sorry.

Be aware they are not a part of the VSP network and thus will try to bill what should be standard…read morecomprehensive care (dilutions) under medical insurance for higher comp rate. Dr. Black is a good optometrist, but if you suffer from eye diseases or conditions, you might be better served to visit an ophthalmologist for your annual exam