I'll tell you the entire story. I purchased a car, it was an awesome deal for the price and the…read moremileage it had for that particular model. It had a damaged bumper and missing shift knob so I could not drive it home the same day. I was also promised accessories. Dealer: It will take a week and half or two weeks max to finish, I have already ordered the bumper, just need to paint it and attach it. (After a week and half) Dealer: The bumper hasn't arrived yet so more time is needed. (After a week) Dealer: Some medical emergency surgery came, shop closed. (Another week) Dealer: The bumper has arrived but company sent unpainted so I need to paint it.(this was the deal all along) (After a week and taking a bus all the way to his place) Dealer: The car is in body shop, the body shop is taking long.(came here for nothing, he didn't say this over text) (After a few days and again going to his place) Dealer: The car is ready but I haven't gone to licensing place to get the papers ready. (Another week) Dealer: The car is here but let the paint dry over night.(one more day) (Next Day, got the car) Me: why didn't you attach the front number plate to bumper and where is the shift knob and accessories ? Dealer: the paint is new so it will crack if I put the plate. I'll order the shift knob, it will come next week. I will give you accessories with it.(temporary shift knob with tape and metal ball) (After a week) Dealer: The delivery hasn't arrived yet, it will come in a few days. (After a few days and driving to his place) Dealer: The delivery has arrived at fedx place but I need to go pick it up. Me(frustrated): okay, i'll wait here, you go pick up the knob. Dealer: It's actually in Ajax not local fedx.(what kind of delivery is that ?) Me: At least give me the other accessories... Dealer: I'll give you those with the knob together. (After each week of asking, He stopped replying to my texts) (After a month, today I went there) Dealer: the knob and accessories are in my Toronto shop which is closed due to Coronavirus (COVID-19). It will open after everything settles down. (How convenient!!! Giving up hope! Also I was told the price for licensing will be 80-200 dollars, charged me 250 dollars. He said he won't charge me for Gas like other dealers but in the end didn't fill me tank ) Product for Price Value : 5 stars Dealer Excuse Creativity: 5 stars Go Get your own car and a cool story like this one.

From the owner: S.M. Auto Sales is one of Ontario's highest quality Pre-Owned automobile dealerships, currently…read moreoperating in the heart of Barrie, ON, comprised of 45+ Vehicles and new stock WEEKLY. S.M. Auto Sales currently sells Chrysler, Dodge, Jeep, Ram, FIAT, Chevrolet,Pontiac, GMC, Buick, Cadillac, Infiniti, Nissan, Hyundai, Subaru, Mitsubishi, Audi, Volkswagen, BMW, Mercedes-Benz, Mercedes-Benz AMG, Honda, Toyota, Ford, Acura, Kia, Bentley, Porsche, and MINI branded vehicles.

Horrible customer service and have zero care problems you are experiencing with your vehicle…read more.. said they just too busy. I popped into a local family owned shop that is just as busy and booked 2 weeks out but they took the time to get me in so I know if it's safe to drive or not. Definitely will be taking my business elsewhere!

Prices not bad, customer service horrendous, quality of work reasonable…read more I had an Acura vehicle that was on the tail end of a Certified Pre-owner Warranty that was provided to me when I initially purchased it from another Acura dealership. I ended up calling this dealership to ask them how much they'd charge to evaluate if a noise I was hearing was covered under the warranty in-question. I was given a price that was lower than other Acura dealerships, so I decided to come in. They ended up giving me a rate that was $5 or $10 higher per hour at the dealership than what was quoted on the phone. Eventually the service advisor told me he was the one who spoke to me on the phone. They performed a service on the air conditioning system, and charged me for it. The advisor mentioned that the clutch would need to be replaced, and I asked if he was referring to the clutch related to the gears of my vehicle or the A/C clutch. He ended up going to speak to the mechanic who worked on my car and confirmed that it was the A/C clutch that was being referred to (I was surprised that the service advisor didn't have these details without following-up with the mechanic). I realized on my way home from the dealership that the noise was still there, so I came back. I also realized by looking at a picture I had taken with my phone of the pamphlet that explained what the warranty covered, that every part of the air conditioning was covered, in which case the diagnostics and repairs should've been covered under said warranty. I asked for a refund, at which point the advisor called his support and confirmed that it was indeed covered. He also had his mechanic look at my chariot again, and advised that the A/C clutch would need to be replaced, and that they'd order one for me. I had to follow-up several times over the phone for a status update, and the last time I spoke to a service advisor (it wasn't the one I initially spoke to), I was told that there was another part aside from the A/C clutch that was ordered for my vehicle. When I came back to the dealership to get the A/C clutch replaced, I ended up speaking to the initial service advisor, who told me that there was nothing but the A/C clutch to be replaced. So that was now at least the second time that there was a miscommunication. After I had this part changed, I started getting phone calls from the dealership telling me that they were interested in having me trade my vehicle in for a new(er) Acura. I advised them that I had already traded my Acura vehicle in for a Honda, and expected that they'd stop harassing me for my business. However they are continuing to mail and call me, asking me to bring my Acura vehicle for a trade-in. All-in-all, this dealership seems to have some of the worst customer service that I've ever seen, so I'd avoid it like the plague.

I've given Barrie Honda multiple chances to get it right, but they have consistently failed. I…read moresuggest if you are out of warranty definetly go anywhere else in town or if you can make the trip to the dealer in Midland, my two and only experiances resulted in major incidents: Financial Disregard: I was charged a $200 'diagnostic fee' for an intermittent engine light. They found nothing, fixed nothing, and essentially told me to come back later--despite already taking my money. When the light returned, their technician wasn't even available for days and the issue was never resolved. Gross Misdiagnosis: They previously quoted me $300 to replace a 'cracked' washer fluid reservoir, claiming it was 'collision damage' not covered by warranty. I took the car to another dealership for a second opinion; they discovered the reservoir was perfectly fine. The leak was actually a loose sensor--a simple warranty fix. Abysmal Turnaround: It took nearly three months (June to September) for them to even schedule a follow-up for minor parts, whereas another Honda dealer had parts ready in two days. Management (Mr. Lamberti) has been made aware of these failures and the documentation from other dealerships proving their errors, yet there has been no meaningful follow-up. Save your time and money--go to a dealership that actually knows how to pick up a wrench and values its customers."

I went to my scheduled oil change appointment at Barrie Honda on 21 Feb 2026. The service itself…read morewas excellent, but I'm disappointed with the lack of transparency when I bought my car. I purchased it in September, and after only about five months I was told my transmission and brake fluids were already due. Before buying the vehicle, I was assured that all necessary fluids and checks would be completed since it was second-hand. For safety, I agreed to the service, but it's frustrating to deal with this so soon after purchase. While the service staff were great, this experience has lowered my confidence in Barrie Honda, and I don't feel comfortable recommending them due to this lack of clarity.

​Title: Unprofessional practices, broken agreements, and high-pressure tactics…read more ​Eight months ago, this dealership initially reached out to me to start the process of trading in my leased vehicle and ordering a new one. Four months ago, we finalized terms--including a clear, agreed-upon buyback value for my lease--and put everything into a formal written draft before I placed a deposit and ordered a vehicle from the factory. ​When the vehicle finally arrived, the salesperson attempted to change the deal on the spot by reducing the agreed-upon lease buyback value by $4,000, attributing the shift to "market differences." ​With my current lease expiring in just two months, the timing feels like a calculated attempt at manipulation--leveraging time pressure to force me into an arrangement stacked entirely in the dealership's favor. Rather than accepting a $4,000 hit on a deal locked in on paper, I retrieved my deposit and walked away. ​Honoring formal written terms should be standard practice, not an option subject to last-minute revisions. Buyers should be extremely cautious and aware that formal written drafts may not be respected when your vehicle arrives.

Andrew Black was wonderful to deal with and even came in on his day off so I could pick up my new…read morecar!

Bullying tactics by sales and lack of communication from their finance department …read more I feel like my daughter (21) was manipulated and bullied by sales, as she had a absolute model of vehicle in mind to purchase . The finance department wouldn't answer any questions regarding my (60% of the cars cost) down payment towards my daughters car.

long story short, bought a used 2018 diesel Colorado, took a month to be able to pick up with…read moreminimal communication in between (only because I reached out every time). when I picked it up finally, I drove 30 minutes and the all the lights went on and went to a diesel crawl on the highway because of a sensor issue. had to wait more time to then pick it up again, which when I called was originally replied to with "I'm sorry we're closing soon". For all that I was comped with a free oil change *thanks *. Now I have the truck, book my oil change for the 4:30 time slot because I needed to drive in hour to get there from work. as I'm leaving I notice on gps I'm going to be late 10 minutes so I call and ask if that's ok, they say that's fine no big deal. I get up there to be told I'm too late and need to rebook. once I said that was ridiculous, the lady goes one sec, I'll ask, comes back and says "oh I'm sorry we didn't know it was diesel, we don't have the filter and the store is closed". I leave VERY unhappy, call Steve Moffatt and leave a voicemail saying to please return my call as he is the guy I dealt with in the beginning. No call. I advise people not to buy here, as they're very good at selling cars, but suck at everything else.

Jeanetta was our sale person at Baytown Hyundai. She treated us so good that we ended up buying two…read morevehicals from them. I would highly recommend this dealership and salesperson to anyone. Neil and Christina

From the owner: At Baytowne Hyundai, we're proud to help drivers throughout Barrie, Innisfil, Alliston, Base…read moreBorden, and Simcoe County find the right Hyundai and enjoy an exceptional ownership experience. Conveniently located on Mapleview Drive in Barrie, our team is committed to providing friendly, transparent service from the moment you walk through our doors. Explore our extensive selection of new Hyundai models, including the Elantra, Kona, Tucson, Santa Fe, Palisade, and our growing lineup of hybrid and electric vehicles, along with a wide range of quality pre-owned vehicles. Our knowledgeable sales and finance professionals are here to help you find the right vehicle and financing solution to fit your needs. Baytowne Hyundai is also home to a Hyundai Certified Service Centre, where factory-trained technicians provide everything from routine maintenance and tire services to genuine Hyundai parts and warranty repairs. Our comfortable customer lounge is designed to make every visit as convenient as possible while your vehicle is being serviced. As a proud recipient of multiple Hyundai Canada's President's Award of Merit honours and a member of the CanadaOne Auto Group, we're dedicated to delivering outstanding customer service and building lasting relationships with drivers across the Barrie area.

Disappointing Experience at Barrie VW - Would Not Recommend…read more I've had multiple disappointing experiences with Barrie Volkswagen, and after giving them several chances, it's clear that poor communication and a lack of accountability are recurring issues here. Most recently, I dropped my car off for a scheduled service appointment at 7:40 AM and placed the keys in the drop box, as their Google listing shows they open at 8:00 AM. What isn't made clear is that the service department actually opens at 7:30 AM -- a detail you only find by navigating through their website and clicking into the service section. By 1:00 PM, I still hadn't received any updates, so I called to ask about the status of my car. I was told that the keys were still in the drop box and that my vehicle hadn't even been looked at because they had already collected keys at 7:30. Since mine was dropped at 7:40, it was simply missed. When I asked why no one contacted me to let me know I'd missed the appointment, I was told, "We don't make missed appointment calls." Their only solution at that point was to look at the car immediately -- over five hours late -- with no accountability for the communication breakdown. Frustrated, I called the service manager to explain the situation and shared that my husband and I have had multiple experiences where the customer service has been terrible. Her response? "That's not a fair statement." There was no apology, no ownership, and no effort to understand my perspective. Instead of addressing the pattern of poor service, she dismissed my concerns outright. It was clear that customer feedback is not valued, and that service recovery is non-existent. In a previous visit, I brought my car in due to abnormal noises. I was offered a service, but it was not clearly explained, so I declined it. A few days later, I received a request for feedback, and I replied honestly -- stating that I had lost trust in their recommendations. I pointed out that the technician's own inspection video showed my brake pads were at 8mm and 9mm, which clearly did not require replacement. Only after I shared this feedback did someone respond with a long, detailed message clarifying that the service was not a brake replacement -- information that should have been communicated during the appointment, not after the fact in response to criticism. It's also worth noting that my vehicle is just over one year old with only 15,000 km, and I've already had to bring it in multiple times. That includes a recall, a reverse camera that stopped working after unrelated service, and most recently, the need to replace two wheel bearings. If this is any indication of how much maintenance this car is going to need, I'm thankful it's a lease -- and I'll be glad to hand it back at the end of the term. In short: Communication is inconsistent and unclear Customer feedback is not taken seriously Accountability is lacking And concerns are dismissed rather than addressed After several attempts to give Barrie VW the benefit of the doubt, I've lost trust in their ability to provide reliable, transparent, and respectful service. If you value professionalism and customer care, I strongly recommend looking elsewhere.

I want to give a huge thanks to Jackson and Shannon as they were amazing to deal with as I was…read morepurchasing my new car. Everyone there is great to talk to and very helpful

Hooman and Marty are the Best there, easy , straight shooters 10/10 purchase 3 in last 7 years…read morealways treated me and my family and friends Fabulous

I would like to give a shout out to one of your employees. Her name is Anne. She is one of the…read morecashiers there. She's always pleasant to deal with and very efficient. In this day and age when people can be so unfriendly it's nice to deal with a friendly cashier. Way to go Anne.

I visited Princess Auto yesterday for parts for an air compressor. Jance was a great help getting…read morethe parts I needed at the least cost. He assembled them together for me. He was pleasant and professional. I really appreciate him helping me. Thanks, Jance. Andrew Lindsay, Barrie, On.