Had an appointment for 8:00 am and we stood around outside for the good part of an hour waiting for…read moresomeone to show up. No one did. Finally got a call from the general manager who apologized as the employee who was supposed to come forgot about the appointment.

In 2012 there were some terrible summer storms and a record breaking snowfall in North Dakota. Our…read more80 year mother Glory Ebertz needed 911 kind of help in a basement that had expectantly become a "swimming pool" from all of the spring melt!! Jesse Trebil Foundation Systems/Safe Basements came to the rescue and installed their drain tile systems inside and outside the foundation, plus a series of sump pumps and more that thankfully protected us from black mold before an almost a permanent disaster for our Jamestown family home. My mother Glory couldn't stop talking about how respectful, kind and professional the Jesse staff were that literally saved our bacon for a planned reunion of 7 kids, 23 grand children, and 6 great grand children! Our Mom died last year, but the peace of mind and family reunion memory fun lingers in what would've turned into a family reunion swamp if not for the customized solution to her home foundation water leak problem. That was one of Mom's happiest memories in her final years. She taped a letter to her refrigerator that was sent and signed by Jesse Trebil asking her to call him personally if any future nature problem arose after the excellent work that was done to restore her finished basement. That phone call was never was needed. However, the letter is still there and will stay on the fridge as we're keeping Mom's home in the family for future reunions with a dry, warm and safe basement! Thank you sincerely! Pat Ebertz, St. Cloud

It is my duty to warn you off this company. I paid $21,000 for a job that they did not do, a job…read moreprompted by our number one concern, a sinking dining room floor. It was my first concern, the first issue I raised with them, the number one thing we wanted done. They sold me a helical pier job with the contention that it would fix my sunken floor. I SPECIFICALLY asked about it and I was assured it would be handled. Near the end of the job, I asked why the floor hadn't come up as much as I would have liked and there were no good answers. After much note-taking and photographs and questions and repeated visits, I was just informed they consider this job done. They will not be doing anything else to support the floor in my dining room (unless I'm willing to cough up more money) and they also aren't willing to do any of the grading in my yard to make sure the ground slopes away from the new egress window they installed. I have 15 pages of notes and photographs detailing every aspect of what a disaster this has been. Worked through a torrential rainstorm, tried to get away without completing the job, didn't clean up, encountered issues with the egress window cover and didn't even bother to bring them up, and most of all, THEY THINK THEY'RE DONE when the primary reason I called them (the floor) is still a problem. I will NEVER recommend American Waterworks to another person, and I will go out of my way to share my experience with anybody who wants a recommendation. STAY FAR AWAY from American Waterworks. I'm considering legal action. They should be ashamed of themselves. Straight up profiteering and greed.

Charged $21,000 for a job they did not do for my father. The helical piers they installed did not…read morefix the sunken/creaking floor (the whole point of the helical piers,) the egress window does not open properly, they left my father's basement floor and ceiling a mess, and they didn't properly grade his yard to slope away from his house, it now slopes toward the egress window and towars his house, which will cause flooding issues in the spring. Please do not waste your money.

Custom Basements Solutions provided high-quality work for a fraction of the price. Cameron & Zach…read moreare very professional & skilled at their work. They provide a nonsense approach from the start to finish making a stressful situation (foundation repairs) easier. I highly recommend this company as a reputable & trusted business.

From the owner: Custom Basement Solutions is a dynamic new company that proudly serves the Fargo-Moorhead area. We…read moreoffer a comprehensive range of services to help homeowners address issues related to their basements and crawl spaces. Our services include foundation repair, basement waterproofing, crawl space encapsulation, and radon mitigation. We take pride in delivering high-quality work that meets the needs of our clients. We are dedicated to providing affordable solutions that meet the highest standards of quality and safety. Whether you need repairs, waterproofing, or radon mitigation, you can count on Custom Basement Solutions to deliver th results you need at a price you can afford.