DO NOT INVITE THESE PEOPLE INTO YOUR HOUSE! They use outdated sales methods that takes advantage of people's emotions and wastes more than 2 hours of your time when all you need is a quote. Then when you finally get the quote it's clear they think "People will pay for quality" means upcharging more than 20% and you have to sign right there or you won't get such great discounts, even though the discounts are the 20% up charge, the "real" price is about 40% higher than anyone else. We had a hard time getting them to leave after we said no. They did a fine job on our bathroom a few years back, but nothing spectacular, we were definitely over charged for that as well. Pretty sure they saw "Dual Income, No Kids, Nice Neighborhood" and thought they'll pay top dollar. read more

If I could give a 0 star I would. Do Not use Your Home Improvement Company for window replacement! 1st off their Salesmen are high pressure people. After 4 hrs, we finally signed with them, as we were exausted. We only signed to have 4 windows replaced due to the price. (We can't blame anyone but ourselves for this) But we thought we were going to have really high quality windows. They are not! I cannot express how sad we are to see the poor craftmanship and cheap looking the inside of these windows are. I wish I could include pictures. One of the windows actually almost fell out the 1st time it was opened. We were told by costomer Service that Someone was supposed to come out today to address the issues and did not. I wish I would have done more research as it sounds like many customers have had the same experience. read more

My elderly mother wanted a walk in tub for her much older husband. She responded to an advertisement on TV. Unbeknownst to the family she entered into an agreement with this company. Had she waited or shown her children the quote and required down payment for this project, we would have advised against this company and found her one that has integrity and honesty. The quote was more than five time the actual price any other company would have charged. My mother paid down 1/3 of the total cost with a check. She did not receive a copy of the contract she signed. The date for installation came and went. The company rescheduled and demanded the 2nd of the three payments. She placed this on a credit card. The second installation date came and went. She was called with a new date and was asked to make the final payment. She refused to pay more until the job was completed. Her husband passed away. She no longer wants the walk in tub as she will probably be moving in with one of her children. The credit card company is working to assist in reversing that payment. This company is refusing to give back any of the initial funds paid out. Claiming they have a 50% restocking fee that also covers any work completed. There was zero work completed. At this time the family is reviewing the contract and will continue to push for A refund. As we see it they are in breach of agreement by not fulfilling their own timeline. DO NOT USE THIS COMPANY! The location of this unfortunate event is West Fargo, North Dakota. read more

we had 3 windows installed a couple months ago and 2 screens were not included and the sash was stripped out - they said the repairs and screens would be done right away.. I called last week and the screens are waiting at the factory for a freight truck since the 16th of April. when I asked where the factory was they had no clue. This is a VERY UNRELIABLE company. DO NOT USE THIS COMPANY!!! I feel sorry for the guys who come to work for them. All I get is the royal runaround from them. not even worth a 1 star read more

DO NOT USE THIS COMPANY FOR YOUR WINDOWS. If negative stars were a thing, that'd be my rating. Here's our story: July 2020, we had a consultation with a sales rep who gave us the best possible deal and even contacted his boss to get us a better deal if we signed that day... We were told it was a 6-8 week window for window build, 1-2 weeks for them to be shipped from St. Cloud (3 hours away) to Fargo, then a possible 1-2 week window for install (depending on schedule)... I emailed their "customer service" department (in quotations because what a garbage description of this department) on week 8 and was told my windows would be on next week's truck (week 9). Week 10 rolled around without a response, so I emailed again. I called twice, stated my concerns and was basically told they weren't valid and they'd be here by 10/23/2020.. November rolls around and I get an email stating due to COVID, my windows would be delayed until future notice. I understand this reasoning but at this point it's an excuse. I am being told 17 different things and none of them are seeming to make sense with the others. So I call and email again, no response. Thanksgiving rolls around and I call the salesman, he states there's nothing they can do as far as a discount, cancellation/delay of install or refund (it's been 5 months and no windows) and that the actual reason they were originally delayed is because they were broken on transport... Why did no one tell me that? I emailed and called numerous times and was NEVER told this. I was then assured I would be notified by 11/30/2020 on a date when my windows would be installed (not shipped) because they were complete and at the St Cloud facility. I received an email stating 1-2 weeks and they'd be in Fargo and that they'd call to schedule. My two week deadline was yesterday. I know my payment will be minimal because I paid half of the cost already, but this is ridiculous. It's been almost 6 months since I signed the contract for my windows that were supposed to be installed no later than 10/21/2020, it's now 12/10/2020 and I have no idea when my windows will be installed or even in Fargo. I was also told I would not receive a discount for the delay, there was no possibility of a refund and if I cancelled now I would not be paid back my $1500 and I would owe Your Home Improvement a restocking fee and I'd basically lose over $2000 because of something outside of my control. For ALL of this, I received a $25 gift card to caribou... from the production company of the windows, not YHI. I also stated I would not use this if they gave me a small discount on the windows. I've been in customer service my whole working life. I know what it looks like when a company cares about their customers. This company does not. I really hope this review can save someone headache and money in their pocket. I will never go through this company again or recommend them to anyone. read more

Had a great experience with them. They replaced our tub and shower surround, and we couldn't be happier. Not sure what the issue was other reviewers had with Tom, the sales guy; he was polite and helpful. (Who knows: we contacted them planning from the outset to find SOMEONE to do this job for us. We didn't sign up for the drawing just for a chance for a prize.) Keith, the install guy was great, too. Meticulous attention to detail, polite, and about as clean as you can be when you're tearing out an old tub and installing a new one in a 100-year-old house. The new tub and surround look great. read more

Roofing contractors did a good job on the shingles. Terrible job on the facia. The gutter contractor took a month to start the job after the shingles were done. They corrected the facia that the roofers screwed up. But it's been a week and a half and I'm still waiting for the gutter guys to finish the job. Heavy rains and the seams of the gutters leak like a sieve. The gutter contractor is Absolutely seamless gutters and siding, started out doing a great job but never finished it so the rating for the whole project sucks shit! I would not hire this company ever again. I have tried to contact them with no reply. They just want your money and as soon as you sign that piece of paper you will never see them again! Shotty workmanship! read more

Worst experience I have ever had. They stayed for 3 hours and we could not get rid of them. They were polite for about 5 minutes and then Tom, the main guy, was like an overly pushy marine recruiter who wouldn't take no for an answer. Do not recommend, save yourselves. read more

Just financed with our amazing sales associates Blake. He was patient and passionate. He knew the products well and made sure that we got what we needed. He did not try to sell us more than we needed and worked very hard to help us secure the financing we needed. He helped plan everything and made sure to get us the correct products for our special needs son. Also, the products are superior to most things on the market. I highly recommended that you connect with them if you are looking to do a project. read more

First, I did not have these people do any work but I wanted to write a review on their behalf. There are three reviews that speak badly about Home Improvement, and these people did not do any work with them. The sales people were very thorough. They were polite in every way and took the time to show my wife and I a few of their jobs so we could see their work. The previous reviews were written about past sales people who are no longer with the company. So, if your looking for siding do not base your decision on the three older reviews. read more

This place really deserves no stars for customer service. We signed up for "a chance" to win $10,000 worth of him home improvements, at the mall. And now I know why there were barely any entries. They ended up sending someone to our home to do a "quick" (is 3hrs quick) measurements and talk our ears off. Literally showed up at 6:30 left at 9:45. We could not get the guy to hurry up and leave. He was polite in the beginning but after he found out that we didn't want to just sign up right there and then he was a jerk. If they call don't set an appointment unless you want to be trapped for hours. I should've read the reviews from other areas with this company because this seems to be the norm for them. read more

This company is a joke. The sales men were at my house for 4 hours a we felt very pressured into buyong new windows. When they cam to install them the install guys stepped on my dog and let her outside without a leash, they also made a mess in my yard and did not clean it up. The customer service told me i had to sign the papers before they would leave come to find out if i wasnt satisfied with the product i wasnt supposed to sign it. I hate the windows that are in my new home and they are not keeping my house any warmer. I have talked to 5 different people and all of them say o you signed the papers there is nothing we can do. They are shady and are crooks DO NOT use them!!! read more

BAD! I signed up at the Fargo airport to win a free $10,000, they called and setup an apointment. I thought I would only have to show them what I could use the $10,000 for. Instead they measured out my unfinished room, and they talk about what kind of floor, paint, walls...etc and it took 3 hours!! I was expecting them to take 15 minutes max!! They asked way to many personal questions. They said 2.5 hours over there welcome time. In the end they wrote down a $23,000 bill of what thing would cost me! WAIT, I thought this was a sweepstakes to win money! NOT, a bill! They tried to get the payments low and tell me 0% financing for 18 months, I didnt want a bill after they said I had a chance to win $10,000. DON'T borther with this company! They are snakes and waste our time!! Don't give this company any money. Don't come to someone's house and waste there life for 3 hours! Don't let them in your house! read more