What a great person and got me back on the road thank you for you're service I give him perfect…read morescore , kept his word , came out a fixed my car and he is definitely a asset to our community! Give him a shout

had this guy work on 2 vehicles and did great. so now I've sent him my family's business and very…read moreknowledgeable and fair .highly recommend

I took my vehicle to Firestone Complete Auto Care for mounting, balancing, and alignment of two new…read moreback tires. The process started with conflicting information: I was told I ordered the wrong tires, then that the correct tires hadn't been delivered yet. Once the tires were finally delivered and installed, I returned the next day to find one tire was flat. When I called, I was told to bring the wheel in so they could check for a puncture, which seemed reasonable. At the shop, I was informed they couldn't pull up the previous work in the system and were to check if I had run over a nail or screw. Within about 10 minutes, I was told the rim was cracked and that it probably existed before the service, and that I'd need a new rim. This was surprising because: - The rim did not leak before the tire installation. - The new tire had no damage when I found it flat. - The rim and tire were inspected at the time of installation, so I question how the rim could crack or be damaged during service without an immediate failure or noticeable damage on the new tire. The final outcome was insufficient: I was told they do not repair rims and there was no clear explanation, accountability, or resolution offered. The communication throughout this process was inconsistent, and I did not receive a concrete plan to move forward or a satisfactory remedy. Ridiculous

Just a standard oil change and tire rotation. Nothing special, except for the fact there were only…read more2 people managing and working the entire shop on a Sunday. Lots of vehicles in and out all day, but Mike Wood took care of me. Very efficient and professional. Thanks Firestone.

We have used BRM for over a decade. They have been excellent. They use original parts, and follow…read moreall mfr recommendations and guidelines for the specific vehicle. They have kept our vehicles in perfect running condition. Highly recommended!

I have to give 1 star as zero rating is not available. I have a 1997 328i BMW and recently having a…read moreproblem stopped into the shop. I was told the problem I had was a heating module and the part I needed I would have to find at a junk yard. The dash would have to be removed, a dealer cost would be $2,000 and this business wouldn't touch it. I was able to purchase the part from a company in California as refurbished with a 1year warranty. No I did NOT remove the dash and No I did NOT pay $2000 for the part. Entire bill including S&H =$150.00 and a friend installed it. It is obvious this business had no interest in helping me with my older model car repair.

I've been a customer here for many years. After my most recent visit, I can no longer recommend…read morethis business. I arrived for a simple oil change. It took just shy of 2 hours. I was told after 1 hour and 45 minutes they were waiting on a filter. I don't understand the point of making an appointment if the required items aren't there at time of service. I was charged 17 dollars for an additive I did not request, nor was I told this was being included. On top of that, what used to be a roughly 40 dollar service cost me 91, even after a 15 dollar discount for making me wait. There's no longer any advantage to coming here versus a quick service that's actually cheaper at this point. I will no longer be bringing either of my cars here.

I have an extended warranty on my vehicle and the warranty uses the RepairPal network, to which…read morethis location belongs. When starting to schedule service for my warranty work, this was the recommended place from that warranty so I chose it. I called to verify my appointment and the details of working with my warranty and Kingsport Tire and Auto told me that if the warranty didn't pay what they quoted, I would be responsible for the difference. This isn't true according to the warranty service (I called them AND it's on their website). If you read my warranty and service info it clearly states that they (Kingsport Tire and Auto) have to accept the warranty coverage amount and I do not pay any difference with their desired price (I only pay my deductible). Instead of seeing how this played out I just canceled my appointment with them. But they need to be aware that to be part of the RepairPal network, the service center (Kingsport Tire and Auto in this case) AGREES to accept the warranty-paid price (they provide a range) and not charge the customer any additional amount (taxes not included I believe). So this place was trying to circumvent that agreement. I reported them to RepairPal so maybe they will understand this going forward.

They fixed my flat tire perfectly! I didn't have to wait at all and they were very friendly. I…read morewould definitely use them again and highly recommend!

They sell old tires as new. I got sold an 8 year old tire as new and wasn't told anything about the…read moreage. I found out from another tire shop. All the warranties are not applicable right away due to the tire's date of 2018. I feel like they ripped me off. When confronting the store manager about this, he said they can sell 9 year old tires as new and they even still have some tires from 2001 in store. The store refused a refund or to reduce the price. I don't recommend this place as the workers are rude and they upsell old tires.

I went in because one of my tires was losing air. They were unable to work on it right away…read morebecause it was lunch time, but the owner had a tech fill up my tire until I returned after their lunch. Then they repaired my tire for a reasonable price and I haven't had any problems with it since. Thanks!

The only place I trust to take care of my cars. They are always honest and reasonably priced…read more Easily one of the best places in the Tri-Cities.

Overpricing your cup of tea? Went to the dealership to have…read morea water leak source checked; culprit was the water pump. Had the dealership replace the pump for a verbal quote of just under 400 dollars. When finished, the cost was 845.00 ! No problems elsewhere, just a simple water pump replacement any new mechanic could replace in less than a half hour. When questioned, the estimator somehow lost the estimate paperwork and the team stood by the price and wouldn't release the car until the bill was paid. The environment went hot and I ended up paying the price; vowing to do the best thing they need; spread the word to the public at every turn. Oddly, the dealership sold ; renaming the place from the "Courtesy" to the new "Champion." Same staff, different spots on the dog. Avoid this place like the plague. And, I'm surprised the place is still in business !

customer service lacking.used them several times before and service was great. This time when we…read morepicked up car we did not receive a thank you and we had to find it car ourselves no offer pull it around. they made you feel like you wee a bother and not a customer.