Service contract with this company to do semi annual maintenance. They did filter replacement pictured. Called for another service the technician stated that was the wrong filter, " must not have had the right size". Not only is it the wrong filter size it leaving unfiltered air into the system it's placed on the wrong place. Filter should be in filter box. Gerry Palermo stated that's the way we do it. read more

Gerry Palermo Plumbing, Heating & Cooling - Poor service from "professional " HVAC company - Plumbing Near Me - Ocean City, New Jersey

jared and ben were both outstanding during our recent plumbing issues ! thanks to jared who figured out that we had a leaking roof and not a plumbing issue. although we now have a $25,000 repair we would not have solved it if it were not for jared... chip keating read more

I dropped a piece of jewelry down my sink and attempted to take apart my drain pipes to locate the earring but my house has pipes that were glued together making it impossible to do myself. I also dropped my drain stopper down the sink while messing with the sink. I called a local handyman who didn't have the tools to fix it but they recommended Palermo Plumbing. I called Palermo on a Tuesday afternoon and spoke with a friendly receptionist who was able to schedule someone to come to my house first thing the following morning. Rob and his associate arrived promptly and were able to locate my earring, replace the pipes and fix the drain stopper. They did a fantastic job, were extremely professional and the price was reasonable. Highly recommend! read more

I had a complete HVAC replacement. Proffesional-Responsive-reliable-good value for the work performed. They were very informative and helpful in selecting the equipment. I'll use them for all my plumbing need. read more

I have been using Palermo Plumbing for over 10 years and they never disappoint. They are the very best. Recently they replaced our heater and AC.Not only were the best price but their guys and office folks were professional and friendly. I highly recommend them for any of your needs. read more

The best ! We were told our shower could not be fixed without taking the wall down. Rob from Palermo came in checked it out . No problem shower fixed in a few hours. No need for the wall to come down. Thank you so much for your hard professional work. read more

Simply the best Plumbing, Heating and Air Conditioning company in the southern Jersey Shore area - especially Ocean City, NJ. After being overcharged for basic things from another HVAC company, I grew frustrated but didn't do anything about it initially. Then my system failed on a weekend when I had a bunch of guests staying with us and I asked a local friend who he would call for HVAC help. He immediately responded saying "Gerry Palermo is the only firm I would recommend. He's honest, he has a good team that does good work and is very responsive. He stands by his work". I can tell you that everything my friend said about this company is true. His team has come out on a holiday weekend when my system failed and we had company. They were able to temporarily fix the unit enough to get it through the weekend and then came back to replace it. I have found their pricing to be reasonable - not the cheapest, but far from the most expensive, and well worth it given their honesty and integrity. One time, my family arrived at the shore in the dead of winter to find out furnace would not start. I tried everything but it still would not ignite. So I threw the breaker to stop it from continually trying to start and called Gerry Palermo. His team came out the next day and as soon as they threw the breaker back on.....you guessed it....The furnace fired right up without an issue. I must have tried resetting the breaker 3 or 4 times to no avail. His team stayed there for almost an hour testing the system and validating that everything was OK. I felt really bad about it, but was happy that it seemed to be working ok. After we went back to our home in PA, we received an invoice from them. It explained everything that was done and that no issue was found. The total charge: $0.00! I couldn't believe it! Who does that in today's world?! I will always use Gerry Palermo Plumbing & Heating for my Plumbing & HVAC needs and will always highly recommend them to anyone who wants to work with an honest, reasonable group. read more

whoa boy, let me tell you. its been such a long time since i had anything done, but it was time to get my pipes cleaned! i googled the nearest company as i required some extra care for my needs. before I knew it i had 3 guys at my door ready to service me! i let them in and showed them the goods and they each took their turns going over and making sure i was satisfied! and boy was i! Ive had my pipes cleaned before, even took some turns with different services to see which one pleased me the most. some would just dig in and get right to it, which is fine but in my experience its always more efficient to gently work your way around and get acquainted before the action starts. these guys were great and experiencing their work was something ill never forget. i mean these guys really laid down some serious pipe. by the time they were done the place was a mess but they went above and beyond and took the time to clean up as well! i never been serviced like this before and ill be sure to tell everyone about it! now i just gotta find someone to unclog my sink. read more

After several bad experiences with local plumbers who either gave astronomical estimates or just were not competent; I tried Gerry Palermo Plumbing, even though I am always suspicious when a business does not have a lot of reviews. I am so glad I did! They came out to give an estimate, were very honest in their assessment and scheduled a date to come back and do the work. On the day in question, not only did Gerry himself come out, he and his crew were very professional, did a GREAT job and the cost was very reasonable and fair. They are now my go to plumbers in Somers Point. I will use them for any plumbing need in their service area. I highly recommend them without any hesitation. read more

What a great company. The service is first rate. All of the employees are knowledgeable, friendly and courteous. I have used Gerry Palermo Plumbing many times over the last 20 years and they are always on time when scheduled and come right out when there's an emergency. I will always call this company for my plumbing and air conditioning/heating needs. read more

Just did a basic servicing of ac unit but it all went well and was affordable. By the way, another HVAC person in the area told me my unit was about to go - three years ago. read more

Outstanding service and product. We had a heater and AC replacement. They came to house to confirm whether a repair was doable, provided a timely estimate to replace, answered all my questions, and installed the units on time and fully. They were selected with best price. Everyone I spoke with and met was very good. Job was completed with no issues or drama. Very professional. read more

Fantastic service and great communication! Couldn't be more pleased with the result, which saved my mother ~$9,000 in unnecessary work. I contacted Gerry (based on very positive yelp! reviews) to request a second opinion for work my mother was told was necessary by another plumber - replacing a gas water heater and completely replacing all the waste water pipes under the house, as they were found to be leaking and posed a health hazard . My mother lives alone (and I live 3,000 miles away in CA). I was immediately suspicious, as I had been home visiting my mother just a few months prior to this and had been in the crawl space under the house and didn't notice any pipes leaking and certainly didn't smell sewage. The total estimate for replacing the water heater and waste water piping was over $9,000. I contacted Gerry through his web site and asked him to call my mother directly to schedule a site visit to see if this work seemed necessary. Gerry did so and emailed me to let me know he left my mother a voicemail. A day or so later, Gerry emailed me again to let me know one of his crew (Rob) stopped by and found that the water heater was fine and did not need to be replaced. Additionally, he said the drain pipes under the house were not leaking. Rob did find a problem with a plastic drain under the house and quoted my mother $150 to repair, which she agreed to have repaired. So, Gerry Palermo saved my mother ~$9,000 and gained a helluva lot of respect and gratitude from me. I just wish he had an office out near me in CA!! read more

Great company with terrific employees. They have helped us with our HVAC and several plumbing issues all for a great price! They are knowledgeable, honest and friendly. They never make us wait for an appointment. We know several folks who have used Gerry for many years with only rave reviews and we think they are wonderful! We are customers for life read more

Gerry is a very professional, personable and honest businessman. I was concerned about whether it was time to replace my 17 year old hot water heater. After seeing the unit, Gerry said we would not have to replace it for a long time and gave me signs to check to consider a replacement. I appreciate his honesty and when the time comes, I will absolutely call and have them replace the unit. read more

Just one email or phone call to Palermo Plumbing and they are at my home the same day. They do great work. I have used them for winterizing, broken pipes, heater filter replacement, spigot replacement, heater not working, broken thermostats. Not once did I think their prices were out of range for the work. Nice workers who answer all your questions and happily climb into your crawl space to fix things. I am a happy customer!! read more

Last week i began to gather quotes for replacing am aging gas water heater. Gerry Palermo responded to am online request for a price, which was lower than most other quotes. He offered to come out to conform that price by looking at the install location. Was this going to be a bait and switch situation? No. He came out promptly and confirmed the bradford white replacement tank would fit and therefore the price was a final price. Today his guys installed the new water heater. That meant taking our old tank down two flights of steps (second floor condo) and bringing up the 136 lb new tank. The last ten feet down the hall the pressure relief valve of the new heater (installed by the manufacturer) scratched a door and door frame. No damage to the heater. The owner called me after the install was done and offered to repair but i suggested a discount for me doing the repair. I suggested one amount and he offered me more as a "fair amount." I would have rated the service 4 stars before that gesture. Now i am convinced that this is an honest businessman doing his best to give good services at a fair price. Consider me a satisfied customer. read more