In December 2023, this company installed a brand new air conditioning and heating system at my…read morehome. In July 2025, less than two years later, the AC unit completely stopped working. I reluctantly contacted the company for an after-hours service call, hoping the issue would be covered under the manufacturer's warranty. I was charged $135 for the visit and an additional $55 to check the refrigerant. The technician concluded that the system was completely out of refrigerant and quoted me $2,419.81 for repairs. I was shown an itemized list on an iPad, with the total displayed at the bottom. I declined the repair at that time, as the technician said they would follow up with the manufacturer to determine if it was covered under warranty. I requested a copy of the itemized quote via email. Instead of receiving that detailed quote, I was only emailed a receipt for the $190 service charge. At the bottom of the receipt was a brief summary of the service, which read: "Upon arrival check AC system calling for AC check furnace blower operating test condensation pump ok. Located outdoor unit not operating contactor not energizing due to open pressure switch check charge system empty found oil of top of compressor price out repairs to customer. Quoted $2,419.81 for repairs. Customer declined repair will have to follow up with warranty with manufacturer." While the technician was still on site, I went outside to inspect the unit with him. He pointed to a shiny spot on top of the compressor, suggesting that it indicated a leak. I noticed the copper line entering the compressor appeared to be twisted and asked him about it. He said he had never seen anything like that. The following morning, I called the office and again requested the itemized breakdown of the $2,419 quote. I was told no such breakdown existed and that the summary on the receipt was all they would provide. Their response was simply, "We just want to get the unit fixed." I raised my concern about the twisted copper line, noting that no one other than their installers had touched the unit since installation. The representative replied that they didn't know who might have bent it, but reiterated the repair would still cost $2,419. I declined the repair because: No detailed cost breakdown was provided. The visible damage appears to involve the copper line, which could point to a possible installation issue. I felt pressured to accept a vague and costly repair without transparency. I believe the situation should be reassessed fairly, especially considering the age of the unit, the potential installation defect, and the lack of transparency in the repair pricing.

I called one evening and got the answering machine. They called me early AM and were out that…read moreafternoon. Did quality work and did it quickly. The tech, Anthony, was as courteous as can be and was just a nice, young, decent fellow. As long as Anthony is employed Jenkins will be my go to!

We recently used Mainland Plumbing & Heating and are so glad we did! Norm and Joe were very…read moreefficient and very helpful with any questions we had. They were focused on their work and got the job done in no time at all! I highly recommend them and will not hesitate to use them in the future!

This is the plumber you want to use. Honest, professional and does the work that is needed in a…read moretimely manner. Pricing is fair and competitive . We have used Mainland plumbing for numerous projects as well as emergencies. All 100% satisfied! For an honest plumber with fair pricing who will show up, call Mainland Plumbing .

Great service. Tom is knowledgeable, efficient and fair. Highly recommend.read more

DO NOT USE. THE PRICE WAS OUTRAGIOUSLY EXPENSIVE. I have…read moreused Ben Franklin before with good results. This time, I called to have a kitchen drain cleared at a home that I own. Originally the plumber gave me a price of $691.00 After saying that the price is criminally high, I got a reduction to $526.30 plus tax for a total of $563.00. I had no choice because it needed to be done. Afterwards, I called another plumber that I know for years. He told me $300.00 all day long. The plumber that did the work was very nice and is not at fault in the rip off that the company that he works for perpetrated.

Our shore place needs to be dewinternized for the outdoor shower. We had a tenant coming and my…read morehusband forgot to book the service through his regular plumber. While it sounded their rate would be reasonable on the phone, Benjamin Franklin Plumbing came out but charged double. Clearly he took advantage of this situation, only to make some quick bucks, not his reputation or service. There you do. I would not recommend or use him ever again.

High quality plumbing services and excellent response time to emergencies. Charlie and his team…read morerock! They have handled many issues for me in my AC investment property.

BUYER BEWARE, DO NOT DO BUSINESS WITH CHARLIE DEL ROSS…read more. I called him for a minor plumbing repair, and he quoted me $165/hour. He sent a guy out he looked at the job and he told me it would take less than an hour. I agreed and told him to do the job as I was expecting to pay $165/hour The job was completed in 47 minutes and then I am presented a bill for $550 I called Charlie del Ross and asked why he is charging me $550 he told me he will get back to me. I never hear back from Charlie, but his guy gives me a new bill for $450 and tells me Charlie took $100 off. Clearly this is a scam and I'm currently reporting to the BBB

Giannone Plumbing & Heating is professional, prompt & their work is…read moreexcellent. The technicians came on time, were neat & friendly even though they had to work in the rain the whole day! I would not hesitate to recommend them to my family & friends!!

I purchased a heating and AC system a couple of years ago. I had a problem with the unit, and…read morecalled for service. I never got a call back. They are great at selling, but not good at service. I called Comfort Bob and got scheduled right away.​

Exceptional Customer Service - BEST COMPANY !!…read more I cannot say enough good things about ASAP Plumbing. I emailed the owner today regarding an issue and the need for an appointment as soon as possible. He responded immediately and had a member of his team contact me right away to get everything scheduled. That level of responsiveness, professionalism, and genuine concern for customers is hard to find. The owner and staff have been courteous, respectful, and incredibly helpful throughout the process. It is clear that customer service is a top priority for this company. Their dedication and integrity truly set them apart. I highly recommend ASAP Plumbing and would not use anyone else. We have been customers for years and have recommended them to a lot of people. THANK YOU Kindly- Rachel

They showed up late and didn't bother to call to say they would be late. when I called them about…read morebeing late the person sounded annoyed that I was calling. The technician was very nice but there quote was over $1000 more than any of the other quotes I received for the same exact work. They were initially difficult to get ahold of as everything seems to go to an answering service and then they call you back. They definitely need to improve customer service and streamline the way they handle phone calls.