Arrived early, completed all tasks prior to appointment., provided detailed docs. to ease appointment. PA was not prepared, left room mid-sentence. PA returned with Doctor who did not review docs. Or asked questions. Doctor spent more time on how busy he was with others. Appointment did not allow or offer a full evaluation., with respectful time for questions. PA quickly prescribed unwanted drugs without education or permission. Doctor did not review docs., history of treatment and rehab------ left the room. PA did not engage in evaluation or time for questions. [[HIGHLIGHT]]Front Desk, Crystal- friendly, efficient, and professional![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Waiting to see how shots work so far everything has worked out well[[ENDHIGHLIGHT]] Docttor seems good

My 80 y/o mom had an appointment at 10:30 but they asked us to show up at 10:00 which we did to fill out paperwork. We completed the paperwork in 10 minutes and turned it in. We then waited till 11:30 after I went to the receptionist to complain about the wait at 11:00. Then my mom waited in a room to see the disrespectful doctor that was running an hour late at 10:30 in the morning when they open at I think 8 or maybe 9 but still??? We finally left at 12:30 and all this appointment was for was an initial assessment. This appointment was with Dr. Pinsky. [[HIGHLIGHT]]My mom said the nurses and front receptionist were very nice though.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Dr. Wagoner is a great and compassionate Doctor.[[ENDHIGHLIGHT]] He informs the patient what will transpire during the procedure. He always asks information about your pain level prior to the procedure. During an epidural he speaks to the patient in a calm and informative manner what is about to happen. [[HIGHLIGHT]]He is very understanding Doctor with the Gershon Pain family.[[ENDHIGHLIGHT]] read more

Dr Gershon is great and so is the doctor who does the epidurals. I like the PA I've been assigned to as well but she always seems to be rushed. I also feel like she may have misdiagnosed me with fibromyalgia but we're getting that squared away. It's hard moving to a new city and starting over with doctors. It takes time to get the care one needs but this office seems to really care. read more

The actual providers are great - they helped me get to the root of some pain I've been having. Also made referrals to get the appropriate imaging and outside care needed as well. I saw 2 doctors here and both were great. read more

[[HIGHLIGHT]]If you are elderly, ask too many questions, take up too much of their time, Look Out![[ENDHIGHLIGHT]] I went here for back pain treatment and a person came in my exam room saying she was going to perform a cognitive exam. No reason given. No permission requested, no explanation at all!!!! [[HIGHLIGHT]]They just wanted to get rid of me as a patient, I think. They certainly succeeded[[ENDHIGHLIGHT]]. Do not go to this place!!!!!! read more

Sloppy evaluation decided on therapy before reviewing MRICT results. Did a poor and inadequate exam.

[[HIGHLIGHT]]They all were life savers during my suffering.[[ENDHIGHLIGHT]] From the beginning the whole office made sure my needs for recovery were met. read more

Took my mom to this pain clinic. We will not be returning. We saw a nurse practitioner, Cheryl Jeter and a Dr Walcott (I believe that was the name he gave ) for 5 minutes. What a condescending jerk. They were recommending a course of action for PT without even waiting for the MEI results to come back that my mom was having of her spine that afternoon. All while knowing she had previous surgery on her spine. We both came away from this clinic feeling like they were crooks that were just after your money and keeping you in care, not fixing your problem. read more

I felt bullied and disrespected by the staff. Started with my call to them to ask questions and they hangup on me. After seeing the doctor which they are awesome, the check out lady was in a bad mood and very rude o. The check out. I have not being able to speak as the staff will NOT allowed me to speak with Saraj Cullen for further info needed for insurance company. I felt unbelievably disrespected when I came to the office to one of the ladies telling me that I was not ger priority. I have been sick for almost 2 hears going thru a lot. The staff was unbelievably rude, I really felt bullied when talking on the reception. And the lady at the desk was laughing and making comments. I AM HORRIFIED BY THE WAT I WAS TREATED BU THE STAFF. I am so tired!!!!! Dr. Sarah 5 stars. Staff NO STARTS AT ALL for your redness, unprofessiolism and works of all I felt bullied l read more

Be careful what you sign with this group. My wife signed some sort of pain management "contract" that she would take other pain meds. But then she fell and fractured her pelvis and was prescribed Oxycodone by the ER. Her Primary Care doctor saw her afterwards and refilled that prescription to help her manage the pain until she healed. Well we went back to this practice today to start getting her seen by them again and they dropped her from their care. We really liked them for a long time but this no way to treat a patient you've been seeing for a long time. read more

I understand doctors get sick but they have a staff that should notify you before you go to an appointment. I made an appointment for my 88 year old mother that took weeks to make. She was in terrible pain. The day came and I got her in the car for a 10:30 appointment. It really took it out of her to get her there. We arrived and she eventually made it to the desk where they said, "sorry, the doctor is sick today." Why couldn't they have called her earlier in the morning to let her know? I guess pain patients don't matter. read more

I left this doctor to find someone who actually listens to me. I did not appreciate the way I was treated and made to feel like a malingerer or drug seeker. I've been on new medications and under the care of a more responsive, accessible physician, I still don't need nor ask for narcotics. I never have. And thanks to my new doctor, I have been able to continue working without half the problems I got from this "pain specialist". They're jaded and made me feel like a suspect, not a patient. read more

My mom and I had a great Doctors visit this afternoon. Dr Walko was really nice and also super honest the staff was really nice. Thank you Dr Walko for helping my mom and I We look forward to seeing you again soon Sincerely Brady McPherson read more

This is a top notch facility.. These employees care and it shows. Even with today's standards and restrictions, they provide optimal care, like you are their own loved one. I am so grateful I was referred to them, it has definetly been a game changer for me!! read more

Had a horrible experience....across the board... with this facility. Was in the very costly GHRTprogram and there were consistent mistakes which endangered my health. I have a clotting disorder (which was identified on my info sheet) which was ignored when prescribing the hormones doses. I brought to this attention of the provider. Simultaneously, I saw Dr. Derrick Wagoner for an epidural injection. It was a nightmare. Twice he injected directly into my Sciatic nerve and I responded in severe pain. He was impatient and said to lie still. I couldn't tolerate the pain. He asked his staff if the next patient was waiting..yes... and told me to get off the table. I had no feeling in my legs and the nurses shifted me off the table and plopped me into a wheelchair. I was pushed into the waiting room to cry in pain. While the staff checked on me, he didn't. I couldn't stand or transfer to my friend's car and asked if I could use the wheelchair temporarily to be transported from the car into my house. I live 5 minutes from this facility. I was told they only had one wheelchair and I could briefly use it. The next day I discussed this with the PA; she buried her face and shook her head. I requested an appt with Dr. Gershwin to discuss my experience. The office manager called me back. I requested an appointment with Dr. Gershwin and was told Dr. Gershwin couldn't bill for a service if we just chatted. I offered to self pay and was told no. I'm in the medical profession and know these tactics of deflecting complaints and protecting the doctor. My experience was unprofessional and a shameful reflection on this practice. I would and won't ever refer to this practice. read more

Have had chronic back pain off and on for approximately 6/7 years. Dr. Gershon and his staff have been vital in providing me with the best care imaginable. They are friendly, accommodating and thorough in diagnosis and treatment. I wouldn't consider going anywhere else for my care. read more

I have suffered from migraines ever since I was 12. I've seen a number of doctors seeking treatment, but the only doctor I have ever found who was able to help me was Dr. Gershon. He was able to diagnose my symptoms and pinpoint my triggers. Through a treatment of medication and trigger point injections my migraines have significantly improved. I now live out of state and have still not found a doctor as good as Dr. Gershon. Every time I come back to Virginia I make sure to schedule a visit. read more

I had a great experience at this office, and I highly recommend it. I have tried several options regarding my situation, but did not experience relief until following treatments here. read more

First off make sure your insurance accepts Alere Toxicology cause that's where they send your labs. My insurance didn't and my drug test cost me $1034.57. It usually doesn't cost me anything cause there are a lot of labs that accepts Optima. Needless to say I regret going here. The staff seems to take delight in being difficult. I had just one office visit during which gershon walks in and tells Kristi "HMO...Optima." He looks at her with a smile on his face and they seemed to have an understanding. He tells me I need surgery and I told him that I didn't want to have surgery due to the horrible statistics on the outcome. Part of the reason I chose his office was because his website advertised many non - surgical treatment modalities. He claimed the statistics didn't apply to them and that his surgeons were the best. I seriously doubt that my laughable HMO would get me better surgeons than those that operated on Tiger Woods who has had four back surgeries and was pulled over for suspected drunk driving but was determined it was the side effect of his heavy pain medications. They prescribed a bunch of drugs which took me several weeks to get because they sent it out to multiple locations over the course of weeks. This was extremely challenging for me to do because of my condition. Once I managed to get all the medications I called them and told them the medications did not do enough at which time they told me they couldn't help me anymore and referred me to two pain management facilities (Tidewater rehab and APM Sports & Spine). Mind you THEY later informed me it's illegal to try to get into multiple pain management centers at the same time. I also asked them for a note for work so they could continue to hold my position and was told that people with my condition go to work. This is odd because when I was discharged from Norfolk General my discharge instructions called for surgery or ASSISTED LIVING. But if you're a patient here you'd be good to go to work... They also referred me to physical therapy at In Motion in Hilltop. I went to one visit and determined that it was logistically impossible for me to continue at this location. I called the office and asked if they could transfer my order to the In Motion at Harborview (three blocks from my neighborhood). I had already spoke to the center and they were willing to get me in and requested that I get the transfer. He refused to give me the transfer and didn't provide a reason. I had to ask another one of my physicians to get me a new order so that I could go to physical therapy. I went to APM, per gershons referral, and was told I wasn't a good candidate for a fourth epidural injection and to go back to gershon for my care. Gershon refused to see me claiming they gave me referrals to see other doctors (apm and tidewater) and refused to refill my prescription (butrans patch). Then they told me they wrote me a letter because I was rude to the staff member. I don't recall being rude but I'm sure she felt that way. *I never recieved a letter but the office went out of their way to write my ltd provider and social security office. I am still receiving disability. I wonder if he's realized that I saw three chiropractictors, two spine specialists, two physical therapists, a neurosurgeon and two different pain management doctors after him, plus test/labs. In short, just don't. These people are not the type you'd want to work with for your recovery. Especially with something as important as your health, well being and financial read more

I have had no issues scheduling or with staff. The online portal is super convenient to refill prescriptions or contact the doctor with questions. My pain has been under control for a good couple months now and without any invasive treatment! read more

Prior to a nerve test (EMG) my research revealed that the test can be painful and unpleasant. I was anxious about the procedure. During the procedure my anxiety was immediately gone. NO PAIN. Dr. Gershon provided a completely pain free nerve study. It is obvious to me that the pain felt by a patient during this procedure is clearly determined by the skill of the physician. Dr. Gershon has perfected a method of administering this procedure that is pain-free for patients. Other physicians clearly need to study his method and follow suit. I highly recommend Dr. Gershon for a painless EMG study. read more

This place is made for and run by robots not human beings. Dr. Gershon spent 0 time with me, didn't listen to his PA who did ...told me to "just quit" the prescribed medications I was taking from my previous home town doctor and then referred me to all of his expensive services. If I had followed his advice, I would have suffered seizures and possibly died. I do not recommend this place AT ALL. read more

A client went to this location for pain management and was there on time for her 9am appointment. The client was unable to read and due to the patient not being able to complete the paperwork (unable to read) she was turned away. I went to the office and asked to speak to a manager who said she was unaware of the situation, but still refused to see the patient. The patient was given an appointment for a later date. However, I'm certain the patient will not be reading by the next scheduled appointment 2 months away. A total waste of time. read more

About 15 years ago I couldn't get out of bed. My internist ran all kinds of tests, but couldn't diagnose my problem. Then my brother-in-law recommended I see Dr. Steven Gershon. In less than 10 minutes Dr. Gershon pressed along my neck and shoulders and diagnosed me with trigger points. With trigger point injections, physical therapy, and medication I was cured. I now visit Dr. Gershon once every few years, or as needed, to follow up. Over the years I have had other exercise-related injuries and Dr. Gershon is always able to diagnose the problem and cure it. I have the utmost confidence in and highly recommend Dr. Steven Gershon and his staff wholeheartedly. read more

I shadowed Dr. Gershon for an entire day. Whenever possible, he took time to teach me about his methods and procedures. He truly cares about his patients and ensures that they receive the best possible care. I am baffled by some of these reviews. In my time with Dr. Gershon, he barely sat down. He was constantly running around from patient to patient, consulting with other doctors and doing everything in his power to alleviate his patients' pain. Dr. Gershon is compassionate, competent, and down-to-earth. I'll be referring all of my friends and family to him! read more

I've been treated by Dr. Gershon for over 20 years. He is incredibly thorough, compassionate and knowledgeable. He stays current and has cutting edge treatments. He and his staff are amazing. They have helped me with everything from body composition tests, to supplement treatments to prescriptions to food allergy tests to treatments for neck, back, knee and hand issues. The food allergy testing changed my life -- I recommended the same to an Olympic athlete and she said it changed her life as well. The whole practice is very responsive. I feel exceptionally well cared for and I appreciate their care tremendously! Thank you, thank you!!! read more

This was the worst referral I have ever experienced. My grandson has Cystic Fibrosis and I am his primary care giver during the day. It was like pulling teeth to get an appointment. Then, did I mention that I am from NC. I had to cancel 1 appointment and rescheduled and got lost trying to find the place. Then, the office manager Emily Martin was very rude to me on the phone. I rescheduled anyway because I needed their help. She left a message in my profile that I could not be seen again! This is not the way to do business. Professionally, I worked as a Marketing Consultant and now retired. I would not recommend these people to anyone. What a waste of my time. read more

I would recommend Gershon Pain Specialists for many different reasons. He and his amazing staff have not only treated me but my 9 year old daughter and my 86 year old grandmother. The treatment and customer service we received was superior. The follow up and communication was well beyond my expectations. read more

Dr. Gershon and his staff are the best! I felt my consultation appointment was thorough and unhurried. Much time was spent explaining the treatment I was undertaking and answering my questions. As far as the results I have experienced? I absolutely have found them LIFE CHANGING!! Thanks Dr. Gershon !! read more

Worst customer service from the desk when checking out. I took my mother in for her back pain amd as we were checking out my 2 year old very well behaved daughter was running her toy in the wall where they sit behind the desk. She could have kindly said can you please have her not do that. And she decided to say that is new wallpaper sarcastically. I said to her well then you could have said it a little more politely and she huffed under her breath! I told her she was not kid friendly and i did not appreciate that. She rolled her eyes at me and i stated if she rolled her eyes at me again i am reporting her. Her name Kristy or Chrissy and she sat behind the desk in the back part where my mom got fitted for her brace. I left my mom there to finish and i walked out. Clearly she has no children and was very disrespectful. I do not recommend bringing your children here. My kids are very polite and i was very insulted. I have never been so disrespected before. read more

I was required to sign a blank agreement to pay an unspecified amount of money in the event Tricare and a secondary insurance did not agree to pay the amount the physician felt necessary to charge. I refused to sign the agreement since Tricare has their own agreement with the physician and I was told to leave the office immediately and was escorted to the door and threatened with police action if I lingered in the parking lot for any length of time. I reported this to the Tricare Fraud and Abuse Hotline. I don't think I am on their Christmas card list anymore. read more

Gershon's practice is not a practice I can recommend. I asked this practice, Kristi Nixen and Dr. Gershon to help me taper off Tramadol which was prescribed for back pain, spondylosis, degenerative disc disease, and sciatica. I also needed options to help deal with the pain without having to take anymore medications. Gershon's claim for tapering, per manufacture recommendations for tapering, is 3 days. I called the manufactures of Tramadol, Watson Pharma, the original manufactures, and they connected me Teva Pharma, and Gershon's claim is not true! Teva Pharmaceuticals follows the guidelines of the FDA which is to taper at 25% and holding for 4 days or until stable. Per FDA the patient should be closely monitored during and after, and until the taper is successfully finished. This is a schedule IV drug with risks of high dependency. Per FDA the prolonged use is a critical factor of dependency and should be considered when tapering or doing an exit program for this drug. I called Gershon's office wanting to explain per manufactures recommendations, and Kristi Nixen PA, was not willing to speak to me and had a non medical staff return my call. I did not want to discuss private medical issues with anyone else but with my provider, Kristi Nixen. Gershon and Kristi Nixen's recommendations are irresponsible and should not claim falsehoods. I hope for all physicians when prescribing schedule drugs to be vigilant and to take their oath, to do no harm, to preserve patient's privacy, is kept sacred and practiced with all patients. Unfortunately, all too often patients are treated with indifference and their time and privacy is not taken in regard and disrespected. Be careful when choosing a provider and if you feel something isn't right ask questions. If those questions are not satisfied walk away. read more