Sanctuary Massage & Spa has been my go-to self care place for a couple of years now. It's a bit…read moretucked away on Frankfort Avenue. When you enter, you can enjoy a cup of tea or water before your appointment. Tonight's massage was as phenomenal as the rest. It's easy to book through their site and super advanced booking is not required. I've been happy with every massage therapist here when I pick whoever is available. Tonight I had a massage with Z, who was thorough in explaining sensitive points and attentive to how I was feeling throughout.

The good...Facility is clean and convenient. Prices are competitive. However, the quality of…read moremassage is all over the place. I went consistently for a year and every single time I went it was different unless I was able to book with the same person. The problem was the two good massages I got, the masseuses left the business soon after. No consistency. And also beware of their crazy strict cancellation policy. There are absolutely no exceptions to their rules. I was a pretty loyal customer getting massages each month for a year but after an unfortunate experience with management and the total inconsistent quality, I've moved onto another spot.

It was absolutely fantastic! My husband and I have been getting massages at the Omni for years,…read morethese massages at Apex were the best we've ever had! Both of our therapists were responsive and are masters of their profession. I will definitely be returning and can't recommend this place enough!

Clean, comfortable atmosphere with courteous, helpful, knowledgeable staff. They accommodated our…read moreparty of 3 on a busy weekend. Two massages and one facial; all were wonderful. Josh gave such a great massage! We will definitely be back.

I love walking up to the Nevermore before getting my massage! As soon as you walk in, there is such…read morea mystical vibe. The massage room that Brandi works in has a cozy, warm vibe, with relaxing music. Whatever oils she uses are amazing! I love the smell and avoid showering right away so it lingers. With some back injuries, I've been doing mostly deep tissue, but recently just wanted to relax so we went more Swedish style. I felt such relief after!

Brandie is a skilled Massage Therapist. She has done excellent work on my injuries, and I never…read moreleave a session without feeling 100% better. I would give her my highest recommendation.

I like it the lady every 30 to 40 second moved her very slow…read more is not massage i will not come back again

Excellent 90 minute deep massage, not an easy thing to do! The place was clean and the staff were…read morepolite and professional!

I've been frequenting DCM for about a year or so now. Karen was my therapist and really did a great…read morejob. She left recently so I've seen a couple of the other therapist who are both good. But they ain't Karen good! If I could figure out where Karen disappeared to, I'd probably follow. But, in the meantime, I'll keep visiting DCM. Overall, they do an outstanding job. The pricing is fair, as well.

Angie is a wonderful human with a magical touch! You cannot go wrong at Derby City Massage!read more

Cute spot in cool part of town. Cute little house with easy parking. Next to an amazing Thai food…read morespot. The massage was relaxing and enjoyable. Would give 5 stars if they added exfoliation prior to massage and if they included hot stones. It was a good massage and I would go back

The woman who works here walked on my back. I've been having back muscle spasm for a year since…read more She doesn't know what she is doing.

Great folks. Very very nice people. No problem with language barrier either. Free parking…read more Attractive and mannered people.

This place is horrible do not waste your time or money the lady who worked on me had no clue hpw to…read moregive a message i bought a 1 hour massage for 80 dollars only got 30 minutes

Kenny gives the best massages ever! I always feel so much better after a massage. My neck and my…read moreback really feel more relaxed afterward.

Kenny is a massage artist. I booked an appointment on a weekday evening to relax after a day of…read morework; goal achieved. He follows appropriate safety policies, including masking, inquiring about symptoms of illness, and offering freely available hand sanitizer. He is friendly and thorough during the intake, which makes sure the massage will meet the needs of each client. After ensuring the pressure was appropriate, he left me free to relax and enjoy. Which I did - immensely.

We had been loyal customers of Magic Massage for nearly 10 years and always enjoyed our visits…read more Unfortunately, our experiences have changed significantly since the business came under new management. During our first visit under the new management, my husband's massage felt more like oil being spread around than an actual massage. There was very little pressure, no real muscle work, and none of the relaxation we had come to expect over the years. We decided to give the business another chance, but our second visit was even more disappointing. We noticed the same massage therapist appeared to have a visible issue with her hand or arm, so we politely requested a different therapist. Despite our concern, she still performed my massage. Throughout the session, she relied almost entirely on one hand, resulting in excessive pressure on my left side while my right side received very little actual massage. It felt extremely unbalanced, almost as if she was trying to prove she could still perform the service rather than ensuring I received a quality massage. To make matters worse, because of her height and the position she had to stand in, the sequins on her shirt repeatedly snagged my hair as she leaned over me. That was uncomfortable and distracting during what should have been a relaxing experience. Since payment is required before the service, I felt obligated to stay and hope the massage would improve. Our final concern was regarding the length of the massage. We paid for a one-hour massage but did not receive a full hour of hands-on service. When we mentioned it, we were told that the hour begins at the time payment is made. If that's the policy, it should be clearly communicated before customers pay. It also raises the question of why customers are asked whether they want a 30-, 60-, or 90-minute massage if the full amount of time paid for isn't actually spent receiving the massage. After being customers for about a decade, it's disappointing to see the decline in both the quality of the massages and the customer service. We truly hope management addresses these issues because this used to be one of our favorite places.

The beginning of my massage started out okay. The woman listened when I asked her to lighten the…read morepressure. But she kept rubbing my back and over and over without switching to another spot. This made my back pretty sore the next day. Then in the middle of my massage, my masseuse left and someone replaced her. When I turned over, I realized it was a man.......I only go to woman masseuses. I didn't specify that in the beginning of my massage, but at these types of spas it's always women doing it and I've NEVER had the person switch in the middle. Most of my massage was over so I would have minded less except this man had no business doing the massage. He was rubbing the front of my neck and put his fingers in my ear. When I was done and came out, I saw that 2 women masseurs were giving women chair massages and that's why they had left me in the middle of my massage. I had called to make my appointment so this is completely unacceptable. Because of the unprofessionalism, I do NOT recommend this place.

This spa is VERY unprofessional. I made an appointment more than a week in advance and then when I…read morecalled the day of to find the location the person who answered the phone was VERY VERY curt and rude. He would not tell me where they were located and argued with me about having an appointment. He proceeded to tell me I was wrong and mistaken. He refused to help me or tell me where they were located. He did not help me or apologize. This is located in a sketchy part of town. DO NOT USE THEM UNLESS YOU WANT TO BE TREATED WITH DISRESPECT AND CALLED A LIAR!!!!!! He said they could not get me in even though I made an appointment.

I have enjoyed 2 sessions with these folks and anxiously await my next time. Professional,…read morefriendly, prompt, clean.......very clean in fact. Their new location is even better for all concerned.