AVOID THIS BUSINESS!
My father passed away in 2021 and I discovered he stored his RV at Huge RV Storage (aka Burnt Storage) in Cape Coral, FL for years. It took a bit of digging just to locate the RV, including a needless drive out to Punta Gorda (40 minutes each way) to locate the RV in Cape Coral. Once I figured out it was in Cape Coral, it took a long time to find the RV itself, due to their lackluster record keeping (looseleaf notebook paper in a 3 ring binder with incorrect entries). I was also treated like I was a nuisance for inquiring how I might find the actual vehicle in this large lot.
Despite this rocky start, I sustained monthly payments for this "secure" storage, but it was not easy. They wouldn't send me monthly invoices as requested (this is a part of my father's estate and records are needed). They were, however, very quick to tell me that my PIN access would be cut immediately if I missed a payment. Once the RV was located in the Cape Coral location, I discovered the vehicle had fallen into disrepair, requiring some service to start and be drivable. Service was provided on-site (from a 3rd party) at Huge RV in January, 2022.
Upon the next visit to clean up the RV in April 2022, we discovered the RV had been stolen from this facility. I immediately received a call from Ashley at Huge RV who stated they didn't have any keys and were not responsible for anything. Instead of trying to help out, they stated that "someone" showed up with my father's PIN, a set of his keys, and stated they were his son. My father has two sons, each of whom live hundreds of miles away and were nowhere near this facility. This person was not a son, or any family member for that matter. Since then, they have not provided any evidence that his PIN was actually used and they have not provided any physical description of the "son". Did they actually see keys in the ignition? No comment. Furthermore, they couldn't nail down when this theft occurred, initially saying it was "some time ago". According to the police report, they later stated it went missing back in February, 2022.
They never contacted me.
I sent them monthly payments on-time, every month. They had my cell phone, and they have my email for when they can be bothered to send me a bill, yet they never reached out to me to verify this was actually a legitimate family member. Also, as a part of the police investigation, we requested video surveillance around when this incident occurred. They responded that they only keep 7 days of video.
Keep in mind, it is not uncommon for people to leave their vehicle at this facility for months or years at a time, like my father. 7 days of video is not nearly enough.
Within 24 hours of the discovery of the theft, I received a form letter stating I had recently removed my vehicle and "thanks for your business." That was just insulting. This has been incredibly frustrating. I STRONGLY recommend avoiding this establishment. read more