Not a high level of service. I have been trying to get a replacement for my broken trash cart for 5 weeks. Meanwhile, I make my payments for their service, however I'm unable to use the trash cart because whenever it rains it fills with water. I have contacted this company but I can't reach a person. I have let my property manager know that this needs to be replaced. I have let the actual garbage collectors know that I need it replaced and still no replacement trash cart has been issued. read more

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Ordered service and was told that have a container 7 to 10 days and with a holiday in between it has been a lot more than that. When I called, they said tomorrow would be 10 business days but he won't be delivered tomorrow it won't be delivered for another three days. Not a good way to start with a new customer. read more

We have been using GFL since they took over the Duncan business. We were very happy with the service for a long time but in the past 4-6 weeks (now 8/3/21), they have been a day or two late with garbage and recycling pickup. We may have to consider ditching this company. Either they don't have enough workers or their business has grown bigger than they can handle. I thought they were one of the more considerate collection services... they don't throw the trash receptacles or leave them on their sides or in the middle of the street. If they could just PICK UP on time, they would be great. read more

Service is unreliable and customer service is as bad or worse than internet/ cable providers. On hold forever and when you finally get someone they are either unknowledgeable or unable to remedy the situation. If you're fortunate enough to get a supervisor callback they are not empathetic or able to solve your issue in a satisfactory manner. It's expensive and not worth it. Extremely disappointed and they have lost a customer of 3 years for life. read more

I live in Falmouth; Mt. Pleasant Estates. My trash is always picked up on the designated day and the customer service representatives are professional and polite. read more

GFL hasn't picked up for 2+ weeks. We call every day and the response every time is "we'll be out there tomorrow"... nobody has been wrong this many times consecutively. This company has the worst customer service in the industry - everyone else provides better service. You can't collect trash, you can't answer your customers' concerns, you clearly can't put together a competent staff, you have absolutely no purpose! Please cease doing business, GFL is an absolute failure. read more

Today marks the second week in a row that they have failed to pick up the garbage for my neighborhood. I have called everyday since the first missed pickup and been blatantly lied to regarding their efforts to pick it up. I am infuriated by the complete lack of customer service, customer satisfaction, and ability to meet the basic requirements for the services that I have already paid for. Do not use this company. read more

Would give negative stars if I could. GFL for the lack of a better term, the company itself is nothing but garbage. Horrible service and the customer service is no better. Trash collection on a regular basis is either days late or not at all. They expect the monthly bill, which always increases to be paid on time even though they don't provide a service for which they charge. I have opted to cancel service and disposal of my own household trash at the local dump. It's cheaper and I don't have to rely on an unreliable company. read more

Unreliable, incorrect billing, dishonest. PDC and Area were good companies who were bought out by this horribly managed company. Bigger isn't better and I've since switched to a local company who are reliable and pick up each and every week. read more

Non-existing customer service. Never answer the phones. Incorrect billing.

Grand Rapids, MI: Nothing but problems since GFL took over the local company we had been using. Billing issues (double charging, not crediting for missed pick ups, etc.) that required months and several phone calls to resolve, workers throwing bins across my driveway, too many missed pick-ups to count, managers never returning my calls. Go with another company! read more

It does not matter how long you are a customer. I have been a customer for 30 plus years and pay $135.00 every 3 months. My friend is a customer of 14 years and she pays $86.00. We both have 2 totes and she even has a recycle tote. She lives on peninsula and i live in East Bay township right down the road from GFL. Customer service can't help. They say it's a corporation out of Canada and they cannot do anything about price. Really sad! Price increase continues to go up quarterly. Customer service says now it will be only yearly! Greedy! read more

This company should be shut down! They miss several of our pick-ups and then told me the driver's GPS shows he was here. That's BS we live in the country with a long driveway, there is no way any GPS showed here when he wasn't. This is straight-up fraud! STAY AWAY!!!! read more

They came in without customers being properly notified and took over the customer list of the previous company. Not only does this indicate a willingness to buy/sell/trade customers' personal information, it also left several customers with trash sitting by the curb while the companies in question did their essentially hidden transaction. Since then, the company Green For Life Environmental has been continuously difficult to work with. They began their service by not picking up trash consistently. Then they decided to change our pickup day WITHOUT NOTICE. When requesting that they send someone out to collect due to THEIR error, we were told no, and that someone would be out the next week. This leaves unsanitary trash available for wildlife to spread around the community. They also came in and completely changed all customers' payment method to 3 months at a time - we are low income and just getting out of pandemic restrictions and assistance, and we were making monthly payments to our original company. The 3 month bulk payment should NOT be enforced on customers. Once again, they cut our service for a late payment, and sent a notice stating that once payment was made service would be resumed. I posted the payment 08/23/2023 before noon - meaning they should have picked up TODAY 08/24/2023 as promised. I sent a message because the trash is still sitting out there and received this as a response: "We have received your request and are happy to assist you. After reviewing your account, it appears the reason that you were not serviced was because the account was in suspension for nonpayment. We did receive your payment through your my account on 08/24/2023. We will not be able to return to recover your service because of this reason. We will service all trash for you on your next service day. Thank you for contacting GFL Environmental." Not only is this leaving our community now open to trash but it's going to force their workers to deal with rotting garbage that has been infested by flies and maggots. Meaning the company doesn't care for their employees either. Do NOT use them. They are full of scam tactics and love to get your money without doing any work promised. read more

I think it's great that this company will take your garbage cans from your house without notice because of an issue with autopay that was caused by issues on the GLF website. that is about the only timely thing they can do, when it comes to responding on service or billing questions you won't hear back until two months of late fees are added to your account. nothing but issues with GFL you would be the biggest idiot to choose this company if there are other options read more

I switched garbage disposal companies long ago due to GFL Environmental's interesting billing practices. Over the course of two years, the cost of service nearly doubled. On top of that, I'm still being hampered by the company. Their trucks constantly leak hydraulic fluid all over our neighborhood streets. The same streets my kid and dogs walk on. I'd love to know how carcinogenic these substances truly are. read more

ZERO Stars! Worst customer service. Do not recommend them. They will miss your trash pickup (THEIR FAULT!) and dismiss it and make you wait until another week- after lying to you that they will come the next day. Do yourself a favor and get a LOCAL service- they care more than these guys. AND when I asked for a refund- I was told their billing is done in CANADA! So...it will be a while, lol. Lovely, thanks for NOTHING. read more

horrible customer service the people that work there are rude beyond belief. Jessica and Christina especially. Jessica does not answer emails and Christina can't figure out a bill to save her life. They charge extra fees on your bill so be careful. They charged me for extra pick ups when I didn't ask for them. They also picked garbage out of my dumpster and left it on the side of the dumpster. I would not recommend this dumpster service at all if you want to save yourself a headache go somewhere else read more

This company deserves a -5 rating in my book. I just switched to them for a first pick-up on Wed, 7/19/23. They missed picking up my trash. I called them every day from 7/19-7/25 & received all kinds of excuses & promises that the truck was still out & would pick up my trash that day, I would be added to the missed delivery list. etc. My trash was still sitting in front of the house as of 5PM, 7/25/23. My next pickup was scheduled for 7/26/23. Again, they missed picking up my trash. I called them again on 7/26 & spoke to a lady who claimed to be a floor supervisor named Eve. She advised that she would speak to the manager in the trash collection department & call me back. It's 7/28 & she has not called back yet. I left them a really clear message yesterday that I was very unhappy with this. No response. Today, I called again. All they offered was to add me to the missed pickup list and have a manager call me within 24 hours. Eve is off today. 2+ weeks of trash is still sitting in front of my house. Bottom line: They'll happily take your money, but they don't provide any service, AND THEY DON'T CARE!!! read more

If I could rate GFL Environmental a "0", I would. Even though we pay our bill in most cases the same day it is received, GFL's incompetent A/R team who is working from home does not process it. This has resulted in our account being placed on credit hold, and being turned over to a collection agency. As a side note....our credit score is extremely important to us and is currently well over a rating of 800. Sending our account into collection when it is current is both insulting and illogical! When GFL's Customer Service team was contacted, they were defensive and just plain rude. Needless to say, we are cancelling our service effective 9/30/21 and have established a new trash removal provider. read more

We constantly pay our bills with this company before time so, I would like the same promptness when it comes to needing something. I've been reporting for a month now about a damaged can, I shouldn't have to call every week requesting someone to replace it. Every-time I call I get, they will be out, we don't know what happened or they came by and the can was not at curb side... I have cameras, no one came by my home. Then when picking up my trash, they toss the broken can and the wheel in the yard and leave debris. I honestly wish the city could pick up my trash. read more

GFL Environmental - Damaged can - Dumpster Rental Near Me - Sterling Heights, Michigan

The worse service ever. I've had the service for five weeks, and my trash has never been picked up on my service day. I have to call customer service after each failed pickup for them to send the supervisor a message to have the driver come back two days after my scheduled pickup date. This is unacceptable. Disappointed from day one. Do not use this company. I really wish I could give them no stars. read more

it's Monday morning after my scheduled pick-up on Friday (which didn't happen). On Friday, I called the office in early afternoon & was told the truck hadn't made it to my neighborhood yet. Around 4pm, a neighbor told me the truck had broken down & she'd been told the pickup would be done on Monday. On Monday, I called starting @ 9:30. After one hang up & holding for a total of 40 minute, I was told a work order could be submitted & it could take up to 72 hours before a truck came out. 72 hours Will be the day before the next scheduled pickup. Nothing was mentioned about a truck break down & no apology was offered. After hanging up, I found out my neighbo's trash was picked up this morning (we live across the street from each other, you'd think they'd notice their company's trashcan at the curb. Needless to say, I'm not satisfied. You know, they'll expect to be paid for not fulfilling their end of our agreement! Regardless of their lack of service read more

It is going on 4 weeks with out a pick up, I have called every week and they keep saying somebody will come out. Hard hard to believe inn4 weeks we can't get a pick up. I know have all the garbage in the garage due to having a grad party. read more

They "missed" my trash can that was out the night before , last week. I called and when I finally received an answer the lady hung up. After hours of waiting , I was told they would come get this trash on Monday, then Tuesday. I can get fined when these trash collectors DO NOT do their job. They do not give a damn about no fine, no trash, nor the customers. Bill fully paid July. So damn rude and unprofessional. As a customer it sucks that we are not given another option for trash pick besides GRL. They SUCK and will leave your trash with out a second thought. SAD COMPANY/ SAD EMPLOYEES/ HORRIBLE CUSTOMER SERVICE read more

They Do Not Care About Customer Service or Customer Retention. After several price increases, we found a more reasonable local residential trash service. I emailed to cancel our service with GFL Environmental and received a response from a Customer Service Rep that started very nice. The CS Rep stated that our service had been cancelled effective the date paid through our last invoice. HOWEVER, the Rep's email went on to say that I would be charged a $50 fee for them to pick up their trash bins. I was astounded and found this to be totally unreasonable. I have not been charged such a fee to return any leased or used equipment to any other service provider such as DishTV, Verizon, etc. I asked to be provided with terms and conditions of my specific agreement with GFL that shows where such a fee can be assessed; no response to this request. I asked for the name and email address of a customer service manager with whom I could engage over this matter; the CS Rep responded that he could not give me that info and asked for my cell number, which I gave him. I was told that I should receive a call within 24 hours. Well, that was a week ago and no call from a supervisor. I also sent a separate email to a regional vice president; of course I've received no response. And, the trash bins still have not been picked up. Looking at various review websites, GFL rates very poorly from both the customer perspective and the overall corporate perspective. I predict that they will continue to lose more and more customers and see an impact on their financial revenues and profit if they continue to operate in this manner. Do not sign up with them. Find an alternative service provider! read more

Horrible customer service. Only 1/2 the can emptied. I called to have them come back and empty it and was told a manger would come by, but no one did. Then I was told to take the can to the dump myself. I drive a Honda Civic so even if I wanted to I can't! Just do your job already!! read more

The one star is generous to say the least. One of the poorest run companies I have ever had the displeasure to deal with. They take my money and do not provide the service they offer. At first I was upset that they would no longer be servicing our area but now can't wait to see them go. I call them every day to pick up the missed service, it's now day 5 and they lie to me each day saying they have me listed to be picked up. read more

My price went from $304.00 to 525.00. and they want $3050.00 6 months of the 525.00 let me out of contract. County Waste was good but GFL has to go. This is in Pocono Lake Pa read more

Absolute worst customer service, I used to have curbside waste and they switched over to this company. I was kept on hold for 1 hr, called back and left my number for a customer rep to call me back, to ask a question about pick up, it's now 6:18 PM I left my number at 12 PM. You cannot ever get a live person, it's the same automated voice and if you do get someone in Michigan, who offers to transfer you to the Atlanta office, you can forget about having someone contact you back. Honestly I'm going to look for another trash pick up company. Also forget about trying to get an actual email address to email them, unless it's on their site, their Youtube page is not updated with comments turned off, I wonder why? they need to step their game up, as they are not the only trash service. I would pay more to get better service. read more

This company bought out Russo in our area who bought out Duncan Disposal. GFL have repeatedly failed to pick up trash on our scheduled day, going as long as a week without emptying our bins. Per their website I sent a written complaint and when I was finally able to reach a human to cancel service they refused to refund my payment even though they did not honor their policy. Horrible company! read more

I finally cancelled service after a year of spotty pickup at best, and 30-40 minute hold times calling customer service, in order to get the company to do the service I paid for. I finally cancelled and my fault for being a good paying customer but left me with a credit on the account over over $100. For the last 3 months I have called only to be told it was processing, they only mail refunds on the 15th of the month and other nonsense. To day 90 days later I'm told no idea why the refund request has not been completed. At this point I am beyond frustrated. They already have the worst reviews with the BBB an clearly don't care. read more

Deplorable lack of services both trash and recycle. Trash accumulating for weeks in neighborhood, looks like we live in a 3rd world company. Fearful of rats now! Have made several calls and filed online complaints with ZERO response back from GFL even when online automated response states a service representative will report our progress on this issue directly to you. They take your money but don't provide what you pay for. Bad bad bad! read more

AWFUL with a capital "A" These clowns have a contract with the city of Novi - who must be on drugs to hire them. I put my garbage out Sunday nite as usual. Monday morning, it's still there. I think to myself, "Well, they screwed up 4th of July, so maybe it's the same dope in charge." Tuesday - still there. I first fill out the form online as they suggest. A little later, I call GFL, "Oh, we'll take care of it right away - and I'll call you to make sure it's picked up." (Yeah...right...and I have a bridge I'd like to sell you). Wednesday - still there. My wife calls GFL again, spoke with Darryl. "Oh, it was a mistake and we'll have it picked up today." (any bets?) Thursday - still there. I call the City of Novi - spoke with the services dept. At first, she wants ME to call GFL. "No..YOU guys signed the contract...YOU get it picked up." Then they tell me, "Oh, be sure to call US FIRST from now on if you have a problem." Yeah...right. Because city workers are always my FIRST choice to get something done pronto. It's the same reason national health care will work SOOOOOOOOOOOOOO well. Friday - still there. I call the City of Novi manager's office and talk to his assistant. "This is my last call, because I'm about to make you guys FAMOUS." "Oh, I'll send out emails to all of our GFL reps," he says. "Sure, and be sure to copy me on those emails, because when I show up at the next city meeting and want the contract cancelled, I want to know who received these notices and DID NOTHING," I tell him. How do you screw up so magnificently when you only have ONE JOB TO DO? ...but hey, they have "environmental" in their name...so they MUST be good! read more

This company is GARBAGE. No pun intended. Paid for a full year of service (MISTAKE!!). They have not delivered a garbage can to my driveway yet and it's been 3 weeks!! Every time I call, no one answers or customer service is "with other customers", this week the phone is off the hook at my nearest branch (Fairburn). I've left a couple messages for them in my account portal AND to their customer support email. No response whatsoever. DO NOT go with this trash service unless you want to be screwed out of a year's worth of utility money for garbage. To anyone that just moved to Coweta County... I recommend you get Pollard Waste Service: https://www.pollarddisposal.com/ (770) 599-1811 It took only 2 minutes to get in touch with a human being and got everything squared away real quick!! read more

Worst Customer Service EVER! @GFL Environmental Kansas City, Missouri. Every year this corporation has been treating their customers poorly. I've been a customer and stuck it out since it was Town and Country, and even thru WCA. Ben Seiferman is the GM for the Kansas City, MO area. Any time I've asked for my complaint/inquiry to go up the chain, the Harrisonville customer service ladies have interrupted me, spoke over me, are rude and refuse to move my inquiry/complaint above them. Jennie, the office manager for Harrisonville, MO just repeats herself. Everyone I have spoke to had any intention to rectify or apologize, or just simply be nice. But with GFL, I'm recommending to everyone I come into contact with to NOT use this company for service...EVER! They lie, they charge national gasoline fees and not base their gasoline fees on local or state. They do not always pick up and miss service, the ladies that answer the customer service phone calls are ALWAYS rude, no matter what question you may ask. Totally disappointed with this company and have since cancelled my service. I had paid for the month of June and was assured that i would be able to keep my trash/recycling bin until the first week of July. They picked up my trash bins last Friday, June 9th, 2023 without notice or confirmation. I called today, June , 2023 and asked if they were in fact the ones who collected my bins. Which they did, but now refuse to credit me the remainder of the $52.27 I already paid for the month of June, without full service. This company is horrible to their customers. No doubt about it. If I could give this company zero stars, I would. read more

We had an account with GFL that we cancelled when we closed our business. When a new company moved into the building, GFL started using the credit card from our closed account to bill for the new tenants' service in the building. They continued doing this months after we reported it to them, and refuse to return the money they illegally billed us for. Their customer service department refers us to Carl Geyer the manager. Carl Geyer told us he will work on getting it straightened out, but after months and several reminders, he has not, and then he quit returning our phone calls and e-mails. Now they are telling us they cannot do anything about it, so to contact the new tenants of the building and get reimbursed by them! One of their employees even had the audacity to tell us that since we did not cancel our autopay separately, it was our fault that they were billing us for someone else's service! Incidentally, the new tenants told us that they opened their own account with GFL and have been paying their bills. So, it makes us wonder if those are fraudulent bills. We are forced to go to court to get reimbursed. read more

They refuse to pick up our garbage. My housemate has to call throughout the week before they come back by to get it. They have even driven by and honked at us on pick up day instead of picking it up. read more

GFLbulk service is horrible. Not only did the drive not pick up all of the bulk in front of my residence, when I asked him to pick up the remaining debris, he told me to pick it up myself. I live in the City of Detroit and I am a taxpaying citizen. The driver was an unprofessional Caucasian male that was very rude and dismissive of my request for him to do his job. I will be contacting the city council about this matter. read more

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A pathetic joke of a company. They never show, they never take when they do finally show up.. take pictures of your house/trash and still not take your full trash can. What the fuck. read more