Dr. Ludington is an excellent oral surgeon. All three of my daughters had their wisdom teeth…read moreextracted by him. Although that process is never easy it was done with professionalism, personal care and concern, and without a problem in the procedure itself and in recovery. I could not more highly recommend Dr. Ludington as an oral surgeon.

I'm leaving my review which I normally would never do but I thought that what I had experienced in…read morethe this office was totally unprofessional when you consider yourself a surgeon. The DDS showed up 45 minutes after I sat in the chair. Then proceeded to make jokes about how big I was. The multiple times that other personal from the office came in while I was getting my tooth extracted was unneeded since it was only to talk about the bucks game. The only positive note was the dental assistant the was trying to keep me entertained whilst I was refraining myself from walking out. Not to mention the prescriptions they gave me were not in any kind of bottle just envelopes which is real safe for kids thanks and that's my review.

The dentist is exceptional and the staff is very good and friendly. I was impressed until I…read morereceived my first invoice. There were 4 unknown charges for $254. They send you home with a bag of toothpaste and mouthwash that were very very expensive. Also included in the bag were a sonic toothbrush and water pick. Everything just goes on your bill or gets charged to your account without your knowledge. I went to Aspen a total of 3 times and not once was my appointment on time. I am happy with the service I received but not enough to get taken advantage of. I have called the office in Onalaska 3 times and requested a call back to ask what the unknown charges that totaled over $1000. Still waiting

5 star because my general dentist was amazing. I never got her name even after 4 visits. But she…read morehad the first stall in the back. She is very caring and gentle. She explains and walks you through everything in detail. 3 stars because of the wait from the Doctors. They seem to always be in a rush to get the job done but very slow at tending to their patients. I had my wisdom teeth extracted and the entire time, I was a bit nervous as Dr. Hala kept looking up and away from my mouth while so working to extract my teeth all just to have a conversation with an intern about shopping and deals on purses. Not sure if her distraction caused two needles to break in my mouth but it was nerve wrecking. On top of that, my mouth wasn't even fully numb yet prior to her starting the work. Eventually the pain lessened as my extraction continued. My last visit today was scheduled for 2pm. I got there 10 mins early as usual. Checked in and was taken to the back around 2:05p. I was put into an exam room to get my fillings, however waited for almost 40 mins. As minutes went by, i couldn't help but walk to the front desk to ask for a cancelation since it seems i was either forgotten or they were too busy to see me. After canceling all my appointments and asked for a full refund since i had prepaid for a years plan, the dental assistant came to look for me and asked what was going on. The clerk told get I'm leaving because i had somewhere else to be at and wouldn't make it on time due to the delay of their service. They asked to reschedule but i politely declined and asked for a refund. The delay and over lapping of scheduling caused me to leave Aspen Dental. I wish i could stay with my dental hygenist because she's super sweet. But i couldn't stand the unprofessionalism from the doctors. We pay for their service and take time out of work to be there on their schedule. Yet we are left forgotten and are waiting for extended time. And to note. I was extra charged without knowing i was extra charged due to the sweet dental hygenist telling me. She was able to get me a refund. Then again, as i canceled my plan with them, i later find out, i was being extra charged for work but it wasn't going to be brought to my attention and they had planned to set the money aside for future work. Look at your bill and question them if you are on a plan. Make sure that you're being charged for what's being done and not more. Thank you to my hygenist and the clerk from today telling me about those extra charges and making sure i get my money back.