I feel incredibly lucky to have found Insight Eyecare. After multiple visits, I can confidently say…read morethis is one of the most consistently positive healthcare experiences I've had. Every single person I've interacted with has been warm, professional, and genuinely caring. The office runs in a way that feels calm and intentional--never rushed, never impersonal. Isaak made the pre-exam process easy and comfortable, and Lillian, the optometrist, is fantastic--she takes the time to explain everything in a way that actually makes sense and ensures you feel informed and at ease. On one visit, Lilly also stood out for being especially friendly and reassuring, with a "no problem at all" attitude that made everything feel seamless. And Dr. Singh--truly exceptional. He gave me an incredible amount of time and attention, to the point where it honestly felt like I was his only patient that day. That level of care, thoroughness, and presence is something you just don't see often. What really sets this practice apart is the consistency--every visit, every person, every interaction reflects a high level of care and pride in what they do. I wouldn't hesitate to recommend them to anyone.

Great shop with a wonderful selection of frames. All of the staff at every level was extremely…read morepleasant and very thorough. Got my glasses in a week and it was a smooth process.

Time and time again! We have experienced attentive, informative care as we keep our vision in great…read morehands with EyeQ! From the eye exam to the optician's (Rachel) assistance, or should I say investment in the selection and understanding of all the options of a well-fitted frame.

I want to say the Dr. Richter, and the optometrist assistants working behind the scenes were great…read more They were very good, great customer service, and listened to all of my concerns. The prescription was spot on. The opticians were a mixed bag. The first man I worked with had some great selections in frames for distance, and a great recommendation for my reading glasses. They let me know my sunglasses would be on backorder. Not a big deal as I bought a pair of fliptops from Amazon to get by. My reading glasses and clear distance pair were ready in about 3 weeks later. The second optician on pickup was also very courteous and accurate with the adjustments which were basically none for me. The distance frames fit like a glove. Both the reading and distance were well done. So the sunglasses went by 3 weeks without any word. No big deal as I know tarriffs are affecting everyone. A month went by, but I decided to give it some extra time. Finally I texted in after seven weeks to ask if there was an update from the lab. They texted back that the sunglasses were in. Somewhat strange as I didn't get any notification that they arrived. The third optician was courteous, but decided to adjust my nose pads. This caused the sunglasses to ride high out of my comfort zone, and I decided to readjust them at home so they matched my distance pair. Second, the tint of the sunglasses was way off in opacity and didn't match my old pair. I was disappointed in that based on the price point. So now my flip tops are on the sunglasses to help cut down on the bright sunshine. Because of this I do have to knock off a couple of points. I am going to try my prescription online to see if I have better results for sunglasses later on this year.

I have been a patient of Dr. Giannotti for over 30 years. Dr. Giannotti is always kind and…read moreexplains everything. He always makes sure that he has answered any and all questions I have. His office staff is wonderful! Not having the best "fashion sense," they always help me choose glasses that look good on me. And, when I'm "not so kind" to my glasses they gladly repair them and clean them up! HIGHLY recommend!!

Mr Giannotti & front desk come across as rude, unprofessional and lack any type of tack or…read morecompassion for their patients.. that is my Personal experience & Mr. Giannotti can have as many patients try to discredit & bad mouth my review, but doesn't change my experience and how I was treated. The only ignorance being shown is people who tolerate this kind of behavior.. best of luck to any future patients! Side note: this platform is for people to share their own personal experience/ interactions with businesses not for other clients / patients who like the business owner to attack and bash other reviewers experiences... just because you work in the medical industry, doesn't mean you're qualified to come on here and attack other people for their own personal experience at the establishment. So before you start preaching about ignorance, maybe take a hard look in the mirror and remember what this platform is intended for.. but again, this just proves my point that this is the type of toxic male energy that this establishment attracts. Again.... Everybody has their own opinion and their own choice to go where they want to go to receive services, but It doesn't mean you can try and attack or bash other peoples experiences on here Mr Warren R...lol joke!

Kind, caring, thoughtful, considerate, skillful staff members work here, from reception, to the…read moreoptical shop, to the medical staff.

It seems that some optical offices are happy to have you peruse their glasses frames since they…read morebenefit from the extraordinary price paid fir them. This office appears to impede that end by asking for an appointment, on their schedule, presumably to have someone council your choices. Like having an appointment for the grocery store.

It has been sometime, have been back a couple of times now & this is the customer service I know…read morethat they have. The young woman checking me in & doing the exams was absolutely sweet & kind hearted & along with the other staff that interacted with me. The Doc was amazing as always & hustling with great energy & a great smile as always. I am glad I gave them another chance after coming here for decades upon decades. Thank you all & appreciate your worth ethics.

Excellent service! 5 star business! Thank you for taking such great care of your patients!read more

Best Optometry office in Santa Cruz! Warm and inviting…read morepersonnel and the doctor has such a warm and calming bed side manner. She is amazing! Their office is very inviting, clean, and modern. They have the latest technology.

Dr Kim and her receptionist Susan are the best. Dr Kim's very personable and thorough. I'm grateful…read moreto Susan for tracking down an older discontinued frame from Modo for me this week (I've attached a photo of me in said frames. They're my all-time favorite glasses: I was heartbroken when somebody stole them.) Thank you again

I needed to get my eye checked out as I had a minor eye injury and couldn't make it over to my…read moreusual optometry office since they were on the other side of town. I called the night before in hopes they could squeeze me in but I understood it was last minute and they were able to make me an appointment for the next day. I arrived for my appointment with some time to spare to fill out any paperwork since I was a new patient. The young man at the front desk was very nice and throughly went over what information was needed and my copay amount through my insurance. Dr. Hwang completed my eye exam and she was very thorough. Luckily my injury was minor but I'll be back for a follow up appointment. I decided to make them my primary optometrist office moving forward since they're a lot closer to my home and I had a great patient experience. I recommend their office!

Straightforward experience. Went in for a routine exam. In and out in under one hour, including the…read moreextra time that's added to appointments for dilation. Ample parking in the shopping center. Perfect Pair will now be my go-to spot for eye exams in the San Jose area.

I have ben a customer of Lenscrafters in Capitola for many years. Their optometrists are…read moreexcellent. Their staff is friendly and very helpful. Recently, I needed a vision report done for the DMV, a second repot after DMV lost the first one . Blake went the extra mile(s) to assist me with this. I am very grateful. They have a large selection of frames to choose from. It's easy to get an appointment with a short period of time. Usual time to get your new glasses is about 1week. Thank you, Lenscrafters!

Blake and Maui provided excellent service helping me with my broken frames, I appreciate the quick…read moreservice and quality work!

My son's been wearing glasses since he was 4 and his prescription changed every year but as he is…read moregetting older we had to switch it after 6 months, SFSE has been incredibly kind and updated his lenses for us without any issues or charge. I know labs sometimes are more flexible with medically necessary lenses as well. All I know is Nirmal is such a good optician, patient and is helpful whenever I reach out. There hasn't been a problem where they can't fix the situation for us. It's always been a yes and we will try! Glasses are not cheap so having this type of service for my son is priceless. We appreciate all you do Nirmal and grateful we found you guys! Definitely check them out, they take VSP as well.

Dr. Lee is amazing and she has found contacts that are comfortable and perfect for me. I highly…read morerecommend her.