Dr. Shaw and Dr. Hunt are great optometrists. The staff also works great together and is always…read moreavailable if there an issue with your glasses. Claire is super helpful and also very knowledgeable about finding the best lenses.

Excellent, thoughtful service, been a patient for 44 years! Extremely great care, very innovative…read moresolutions, always ready to help. A+++++

I feel incredibly lucky to have found Insight Eyecare. After multiple visits, I can confidently say…read morethis is one of the most consistently positive healthcare experiences I've had. Every single person I've interacted with has been warm, professional, and genuinely caring. The office runs in a way that feels calm and intentional--never rushed, never impersonal. Isaak made the pre-exam process easy and comfortable, and Lillian, the optometrist, is fantastic--she takes the time to explain everything in a way that actually makes sense and ensures you feel informed and at ease. On one visit, Lilly also stood out for being especially friendly and reassuring, with a "no problem at all" attitude that made everything feel seamless. And Dr. Singh--truly exceptional. He gave me an incredible amount of time and attention, to the point where it honestly felt like I was his only patient that day. That level of care, thoroughness, and presence is something you just don't see often. What really sets this practice apart is the consistency--every visit, every person, every interaction reflects a high level of care and pride in what they do. I wouldn't hesitate to recommend them to anyone.

Dr Singh is a friendly optometrist who does a great job of getting my prescription correct.read more

Kind, caring, thoughtful, considerate, skillful staff members work here, from reception, to the…read moreoptical shop, to the medical staff.

It seems that some optical offices are happy to have you peruse their glasses frames since they…read morebenefit from the extraordinary price paid fir them. This office appears to impede that end by asking for an appointment, on their schedule, presumably to have someone council your choices. Like having an appointment for the grocery store.

It has been sometime, have been back a couple of times now & this is the customer service I know…read morethat they have. The young woman checking me in & doing the exams was absolutely sweet & kind hearted & along with the other staff that interacted with me. The Doc was amazing as always & hustling with great energy & a great smile as always. I am glad I gave them another chance after coming here for decades upon decades. Thank you all & appreciate your worth ethics.

Excellent service! 5 star business! Thank you for taking such great care of your patients!read more

For several years, I was a loyal patient at Total Vision, but my most recent experience was so…read moredisappointing that I can no longer recommend them. While my exam with the optometrist was positive, she recommended a trial of weekly contact lenses. I agreed, and was told the trial set would arrive in about a week--this was roughly two weeks before Christmas. I received no follow-up communication via phone, email, or text. After hearing nothing, I finally called on December 30th to ask about the trial. The staff admitted they were unsure why I hadn't been contacted but confirmed the trial was ready for pickup. Due to the delay and lack of communication, I decided to forgo the trial and simply order my usual monthly contacts instead. I offered to prepay in person, but was told I could pay upon pickup. Once again, I received no notification when my new order arrived--only an email I happened to see. When I went to pick up the contacts today, they had incorrectly ordered weekly lenses, not the monthly ones I requested. The weekly lenses happen to also cost close to double what the monthly cost. To make matters worse, when I asked for my contact lens prescription, I was told the optometrist needed to "edit" it before it could be released. They took my email and promised to send it within an hour. Given the consistent lack of follow-through, I fully expect to have to chase them down for it. I originally chose Total Vision over more affordable online retailers because I value in-person service. Unfortunately, the customer service throughout this process has been profoundly lacking--disorganized, uncommunicative, and error-prone. This entire experience fell far below a reasonable standard of care.

I've been coming here for years and the service has definitely gone downhill. Where did Victoria…read morego? Her excellent service was definitely missed today. I left this optometry after the switch to Total Vision, but I went in today for frames as they still carry a good selection. Not only was I not acknowledge when I went in, but I waited for assistance for at least 15 minutes and then was skipped over, almost ignored completely, except that I was asked to move aside while she assisted another customer who had just finished their exam coming in long after me. Equally frustrating was having to put more money on my meter to not be assisted.

I recently had an exam at a local big box store and experienced blurry night vision after…read more After going back twice and being told to wait up to 39 days for my eyes to adjust I decided to try another Dr, and I'm glad I did ! Dr. Kuo discovered that the big box store distance RX was simply too strong. He invested far more time during the examination, I can now drive at night without issue. They also have a very good selection of frames and Becky invested a lot time during the fitting process and 2 weeks after. As a result, I've never owned a more comfortable set of glasses with the correct RX!

Dr. Kuo is so fluent in diagnosing and clearly explaining vision challenges. My son had a very…read moreinformative appointment with Dr. Kuo today. I appreciated that he was honest and direct with my son on the importance of wearing his new glasses & how it may help improve his vision before it's too late. Every single person who we met working in this office has been kind, professional and patient in helping my son get his new glasses:) Thank you to the entire team at Dr. Kuo's office:)

Best Optometry office in Santa Cruz! Warm and inviting…read morepersonnel and the doctor has such a warm and calming bed side manner. She is amazing! Their office is very inviting, clean, and modern. They have the latest technology.

Dr Kim and her receptionist Susan are the best. Dr Kim's very personable and thorough. I'm grateful…read moreto Susan for tracking down an older discontinued frame from Modo for me this week (I've attached a photo of me in said frames. They're my all-time favorite glasses: I was heartbroken when somebody stole them.) Thank you again

We have been patients of Dr Popilsky since he took over the business from the previous owner…read more We are very pleased with the quality of care.

Dr.Poplisky is very nice, funny and a true professional.His staff is freindly and…read more helpful.