I had services at the spa yesterday and the ladies were only very nice, but I've got one best…read moremassages and facials I've ever had. And if someone who gets a lot of these, that's a big statement. I got a 90 minute deep tissue massage, deep cleansing facial, and a manicure for $50 LESS than an hour massage at my hotel ($195 total). A must try location!

I had a good experience at this spa. The facility was very clean, and the staff was friendly and…read morewelcoming from start to finish. The massag therapist used the exact amount of pressure I requested and checked to make sure I was comfortable throughout the session. My mom's pedicure was also very thorough. Unlike many places in the U.S., none off the tools used were motorized. Everything, including the gel polish removal, was done completely by hand, which made the experience feel much more careful and detailed. The prices were also reasonable for the quality of service.

Absolutely my fave spa visit. The place is not only luxurious and cozy, but the service was…read morefantastic. Truly caring staff. Massage therapist for both my fiancé and I were communicative, thorough, and well trained. We walked out feeling brand new. Their prices are competitive and they have provide a multitude of health & skin services. Will be back!

Went in for a mani/pedi and a 50 minute relaxing massage. Probably the best massage I have ever…read morehad and it was only about 650 pesos ($40). The mani/pedi was also very good and cost 500 pesos ($25). Definitely will go back the next time I am in Cancun.

As far as the prices, they are American prices. The massages are well worth the price. I had a…read moretotal of three massages and they were incredible. Ask for Cleo. I highly recommend getting a massage on the beach. The steam room and sauna you can take in before or after your service. The spa attendants are very prompt and helpful. I would not recommend a facial, there is a substantial amount of fragrance in the products, and there is no steam or extractions. It's not a natural type of fragrance you might find in Aesop or Aveda products. It smells more like candy. My rosacea came back with vengeance afterward. I got a pedicure, it was okay. Not worth $70. The massage therapists do all the treatments, massage, facial, and pedicure. This is not something I'm used to, especially for a spa environment. I prefer to see someone that has a speciality and mastered that specialty. There was a a lot of confidence with the massages but I could tell the different therapists I had were not "confident" in doing the other services.

Sylvia was my massage therapist & she was so lovely. Maddy & I did the heavenly package: massage,…read morebody scrub and facial. The spa is small but beautiful. We had a great time. See my video

I came in for a simple haircut while in the resort. The staff were all accommodating and inviting…read more The spa was so relaxing and welcoming, even for a guy there for a hair cut. I regretted not taking advantage of the other services. They offer several massage and facial services as well as oils and aromas for purchase. I will give more options a try on the next visit.

We were staying at Hyatt Ziva Cancun for our wedding and the spa is part of our wedding package…read more This was my very first time at a spa and this place really set the bar high. From the time you walk in, your person stays with you to the end and see through your spa experience. We had Abraham as our guide and were there for hydrotherapy, which I have never done. We first were directed to some of the most luxurious locker rooms I've seen and change out into their provided bathrobes and slippers. We then walked down this beautiful walkway into the hydrotherapy area. We began our experience with the sauna, which included cucumbers on eyes with a cooling rag on your head. Then came a shower. They give you 4 options, all are private showers with closing doors. I chose the one with the cold water bucket (it's literally a bucket that you stand under and pull a chain). Then came the steam room for a little over 5 minutes, followed y the cold plunge! After that freezing experience comes the massage pool, where you sit in warm water and have water jets massage you lower back. Finally came the big pool. The pool itself is pretty huge in size and has a waterfall spout you can stand under, water jets massage platforms in the pool, and water jets for your lower bag. My personal favorite was the two spouts that are shooting out water at a higher pressure as this really helped massage my neck, shoulders, and chest. Overall, I give this experience a 11/10. I definitely recommend the hydrotherapy spa experience if you're staying in Hyatt Ziva Cancun.

Good variety of services. Reasonably priced. The ladies were very kind. I will definitely go back.read more

We had 6 masseuse's come to our rental home on Isla Mujeres and give massages. They were…read morewonderful!! They arrived on time and had great tables and gave us our massages on the pool deck overlooking the Caribbean Ocean. Every masseuse was very talented and everyone was incredibly pleased with their massages. Definitely recommend this place!!!

Relaxing massage before the sunset. Please ask for Nohemy 9987 34 0329. Tent is on the beach,…read morebetween The Westin Lagumar and Hotel Royal Park. Very relaxing and enjoyable. Great for couples massage. No appointment needed at this time. Everybody love the massage on the beach.

Horrible place. During a massage I was touched very inappropriately by one of the masseurs. And by…read morevery inappropriately, I mean extremely violated. I am unsure of his name because when my friends tried to find his name so that we could file a report, he refused to give us his name. Although I know most people won't look up reviews on here before getting a massage, I wanted to leave this comment so that if by chance anyone does you can find another place.

Carla gave me the best massage I've ever had IN MY LIFE! Go see her at Bamboo if you want an out of…read morethis world massage.

Highly recommend! They have a wide variety of massages…read more Antonio was through with the deep tissue massage applying adequate pressure. Definitely will be coming back

100% to a vacation message! This place was just the…read moreexperience we needed! Our resort did not offer prenatal massages, so we had to do some research to find a place. So glad we did; not only did they offer prenatal, but couples message as well! Matrix was the jam! Ms. Julieta helped us experience what we needed, from making the appt over the phone to paying at the end. She was delightful and helpful. COVID NOTES ***CANCUN & area was phenomenally incredible as for Covid. We were super impressed all around on how business' provided Covid safety protocols, and masks were worn indoors and outdoors by locals!*** -Temperature check. -Hand Sanitizer provided. -The process was effortless, quick, & accurate. -Excellent customer service, masks were required, staff wore masks and gloves. -No issues at all. Thank you, Matrix Spa, for providing excellent services.

AMAZING! On a your stay in Cancun you have to stop and take a minute to relax and enjoy some R & R…read morehere at Matrix Massage. the staff is so friendly and made sure to make us feel at home. Easy to find and in good location with restaurants and shops close by. Ring doorbell at top left of the gate to enter. 10/10 experience!