If you are a property owner in the Charlottesville, VA area planning to lease your property, call Wallace Gibson! She managed the leasing of my home for the past year. I returned to occupy the residence and found it in the virtually the same condition I left it. I was reluctant to lease but I am now glad I did with her help. The leasing fee is well worth the peace of mind you get with the Gibson Management Group serving your interest! read more

I LOOOOOVE seeing all of these negative reviews. This lady is the absolute worst human being on the planet. We were renting a house. 1717 Old Forge Road (come find me, lady). Fine house, no problem. During a storm, a tree on the property fell onto the neighbor's home. We called and asked what the next steps should be and she told us it's not her problem and hung up. Also, when we moved out, we left it cleaner than when we moved in...and she still charged us. Wallace Gibson is a crook and deserves all of these bad reviews. She also has lipstick on her teeth. read more

STAY AWAY! If I could give them zero stars I would. I reached out to this company for more information on a rental property they have advertised and they were completely unprofessional. I have rented from multiple property management groups in the Charlottesville area and they are by far the worst I have came across. I called the company multiple times and left messages but never received a call back. Wallace Gibson finally responded to me via email and was very rude and unprofessional. I stated I was not comfortable supplying personal financial information without seeing the property or speaking to someone over the phone or in person to confirm the legitimacy of the posting. Her response was "Again, best of luck with your rental home search". It's not worth the trouble. Avoid this company at all costs! read more

I promise you that if I could give this company negative stars, I would have. I submitted 3 inquiries on the website. No response. I finally sent a text message to the number after leaving a voice message with no returned call asking to see the property we were interested in. After another text and a week later, she responded saying that the property was available July 1st and that she'd already told me this in email. (She did not). I asked if I could view the property. She told me that I could not view the property if I didn't want to move in on the day it became available and proceeded to ask me why I thought her client would be okay with losing half a months' worth of rent. (I informed her that my husband and I were looking to move July 15th). She told me to submit another inquiry (a fourth one). There were several typos in her message, so I replied asking for clarity. She rudely informed me that if I did not submit another inquiry through the website with July 1st as a move in date that she would end the conversation with me. I told her not to worry about me submitting another inquiry as I was done with the conversation. To anyone reading this, do not pass Go, do not collect $200.00, STAY AWAY! All of the reviews are true. Landlord Whisperer from Hades! read more

This is a 1-person company, and that person is a real b***ch. I loved the place (great location, great neighbors), and only lived there for a year; no repair requests, automatic rent payment, I was quite an ideal tenant.The first blow came when I needed a recommendation for my next landlord (I moved out-of-state for job reasons). It took a 30-something-message correspondence to get that from her; she wanted it requested on a very specific form that my new landlord had never heard of, etc. Anyway, a nightmare. Even more nightmare. I moved out (I had asked earlier if I could stay a couple of weeks longer, due to Covid, she didn't even get back to me about that, but this is beside the point now), and had my place professionally cleaned. She inspected the apartment 10 days before my lease was up (I was gone already), and was not satisfied with the cleaning. I had said, okay, I will have the cleaners redo it; BUT, she was unwilling to come to town to unlock the door that she had locked, so that the cleaning be redone. We spent literally half a day trying to organize this. She would not talk on the phone or listen to voicemails from the really super nice cleaning people, because -- as she said -- "phone is so old-school". OK, fine. But then how should I coordinate it? Anyway. Even the cleaning people were shocked about how unprofessional, petty, and just overall terrible this person is. I am really grateful I didn't have any repair issues, otherwise this whole year would have been a nightmare. AVOID IF YOU CAN, even if the location & neighbors are great! read more

This manager is the biggest crook in the industry. She should not even have a license. She works outside of the contract and plans to lie her way to try and keep from losing in court. She literally will renew a contract with a tenant without consultation with the owner. Later, she will stop picking up the rent checks (from her PO Box) from the client in an effort to plead that the tenant is not paying their rent and then she will try to evict them. If you rent from her, send all of your payments certified mail or you are looking for trouble. CROOK, CROOK, CROOK. Rating should not even be 1 star but I wanted to be sure this gets posted. NEVER consider using her to manage your property or to rent a property that she manages. read more

Really terrible experience with her. Horrible experience. Stay as far as you can. I signed the contract after I saw those reviews. What a pain and dark experience. read more

Like the last reviewer, I'm also both a landlord and tenant, so I'll start this off with a compliment: Wallace is the PERFECT property manager if you have deadbeat tenants. I had to serve rent-or-quit notices to my last tenant three times and really do wish I'd had Wallace to shake him down and run him off. Problem is, she'll do the same thing to good tenants. Things were fine for the first 15 months of our 18 month lease. Wallace is not the warm and sociable type, which is fine, since she did take care of the few issues we had with the HVAC and pipes quickly and without issue. We paid our rent on time, if not early, every single month. We fixed anything in the house that broke and didn't require a plumber or electrician. We even added additional permanent landscaping features and took care of the owners' koi pond. Then, in March, the owners decided to put the place on the market. We needed to find a new place to live. And Wallace quickly devolved into the most aggressively unprofessional individual I've ever encountered in any capacity. Wallace refused to provide references to our prospective landlord. She refused to even verify "yes" or "no" that we paid our rent on time. The new landlord was so floored by this, she even forwarded us Wallace's email in disbelief, which stated that she "doesn't provide references until tenants have vacated" and that our timely payments could be inferred from our bank statements. Every property manager I've told this story responded with a WTF-face and shrugged "I guess that's technically not illegal..." We got the place anyway since the new landlords are friends of family and I have an eight-year history of timely payments on my mortgage in D.C., so I was willing to let this drop. Until today. Today, the owners showed up with hardly any notice (the realtor left my wife a voicemail at 7PM the night before and showed up at 10AM), interrupting a work call that very nearly cost me and my company a seven-figure, three-year contract. This got silly, very quickly: :: I asked Wallace to provide me with the industry standard and legally required 24 hours notice for owner visits. She ordered me to check my voicemail more often. :: I told her I wasn't obligated to check my voicemails on her schedule and to give me the legally required 24 hour notice next time. She responded that my lease wasn't covered under VTRLA, implied that she could do whatever she pleased, and then suggested that the owners weren't concerned about our housekeeping (I have a walking one-year-old, and the inside of the house is never tidy, a fact that was apparently relayed to Wallace) :: I told Wallace I wasn't concerned about my housekeeping so much as the $4 million contract the owners nearly cost me by banging on the door while I was in the middle of a video conference for the contract bid; please give me the 24 hours notice next time. She responded with Byzantine details of Common Law and VLTRA, making the bizarre - but correct - argument that being unprofessional isn't illegal. :: Having made my point that unprofessional behavior on her end will lead to me occupying her inbox all day, I asked Wallace to provide me with the prorata rent we'll owe for July. Wallace replied that it's on the first page of the lease and wouldn't give me the number. So there you have it. Avoid this woman at all costs; at the end of your lease, she just couldn't possibly give a sh*t. read more

I have been both a tenant and a landlord. I can tell you that I have never had such a horrendous experience with any realty management company, or landlord. Gibson Wallace is horrific. She doesn't care about your concerns or your questions. So don't bother asking her. If I could give her ZERO stars, I would. However, the worst of it is that I am being put out on the street. Not because I didn't pay my rent, or broke any rules, but because she rented my home to new tenants with absolutely NO notice to me. I must find a new home for myself and family in two weeks as my lease is expiring. I only found out after I contacted her. I heard stories that she wasn't cooperative, but that's an understatement. Do yourself a favor, do not rent from this heartless woman. I have no idea how she sleeps at night, but karma happens. Please also see the "not recommended reviews" on Yelp. Yelp doesn't recommend them because they are new or infrequent reviewers. However, it doesn't take a rocket scientist to see that the complaints are legitimate as they are very similar. You should also know that she received an F rating from the BBB, and multiple complaints and violations from the Virginia's Realtor's Board at dpor.virginia.gov. I am planning to file a complaint with the Virginia Fair Housing office. No one is above the law. No one. read more

I recently emailed this group based on a Craigslist ad and the experience was pretty terrible. It very quickly became apparent that Wallace had no interest taking us seriously as renters. I would say despite our previous housing records and the fact that the property was well under our budget, but it never got that far. The first response was a very dismissive "if you haven't heard of Lake Monticello, you should Google it" rather than just provide a few short sentences in the email response. My housemate and I both thought it was an odd response, but took a look and told him that we'd be interested. He told us to complete the application if we wanted to view the property. When we opened the application, we noticed that it required our bank account number--again, weird. I have been renting apartments for the past 8 years and have never been asked for my bank account number. After reading that we emailed Wallace back asking if it would be possible to provide other information. Having had my bank information stolen twice in the past, I was more than a little uncomfortable sharing the information with some shady person I found on Craigslist. Still, I was just asking whether or not it would be possible to provide the necessary information without disclosing our bank account information. Rather than answer the question after three attempts, Wallace continued to be dismissive and wish me luck on my search for housing. I've had some pretty bad landlords in the past, but they usually have some mask of decency before they get your name on paper. Not so with these people, the rudeness, disrespect, and generally terrible demeanor starts from the beginning. To add to their shady practices, they post external links on Craigslist under various guises, which I'm pretty sure is against their rules. AND WHAT THE HECK IS WITH THAT PINEAPPLE? IT WILL HAUNT MY DREAMS! read more

I can only guess that she is charming with the owners of the properties she manages and that is how she stays in business. She is, as far back as I can remember, the rudest woman I have ever had the misfortune of meeting. I was extremely well qualified for a rental, submitted every piece of documentation she requested and made an appointment to view a property. I asked several questions while I showed myself around the house. As I left she literally stood with her back to me and simply said, "bye." I guess asking that holes in the wall be repaired prior to moving in isn't a demand she cannot tolerate? I really couldn't say because she cut me off without any explanation. One of the strangest people I've ever met. read more

I had luckily one very brief encounter with Wallace Gibson in person looking at a lovely house I really wanted to rent, and quite a few email exchanges. Every one was filled with her rude comments, refusal to answer any questions and horrific unprofessional behavior. Thanks to these reviews I have let go of pursuing that house as I think it could be a nightmare scenario having her as a landlord and I refuse to go there. I gave her one star just so I could post this review. I really wonder how on earth she stays in business! read more

I have never experienced such bad customer service skills in my life, Better Business Bureau gives this tyrant an "F". Please by all means; read the reviews she told us that she prides herself on below. Considering doing business with this woman is like considering burning down your entire credibility as an adult decision maker. So glad she was rude to us upon first contact. Obviously tightfisted over eccentric abusive narcissistic trash. Not one even closely decent review below. Her professional etiquette seems to suggest that she stirs her Kool-Aid with her arm. Nothing wrong with that; however it tends to make people like us to (wrongfully and pridefully) stare down our rather large beaks at her. Her; (to us anyway) along with her so called "properties" are... "low rent." So God Bless You." Enjoy the cheap wine.....I wouldn't do business with her unless you have the money and you are looking for someone to sue. Check out the Better Business Bureau site, She has an "F" rating and IS NOT accredited by the BBB "Factors that lowered the rating for Gibson Management Group, LTD include: Failure to respond to 3 complaint(s) filed against business" It would seem as if this "business professional" is not even interested in responding to her tenants complaints even when taken to this level. read more

This woman is so unprofessional. First I was told a house was mine to rent and on the way to sign the lease she told me it was sold. The second house I tried to get she wanted me to pay her before I even got to see or sign the lease and when I told her I wasn't comfortable with that she told me "good luck with your house search" Do not do business with this woman!!!! Stay far away!!! read more

... and the saga continues ... people I am telling you ... just don't ... Currently we are dealing with an AC issue; the AC died Friday, 4/22; Tuesday, 4/26, after FIVE days of ELEVATED HEAT AND POLLEN indices, it still isn't fixed and no one, neither Gibson, the Owners (she names them somewhere in here), nor the company that is supposed to be fixing the issue seem to be in any hurry to remedy the situation DESPITE VA Landlord and Tenant Handbook code regulations: 55-248.13. Landlord to maintain fit premises; 55-248.23. Wrongful failure to supply heat, water, hot water or essential services; I have handed all this off along with the appropriate contacts and left it up to her to act if she so chooses. Then I'll reach out to another Yelper here who reached out to me and get the name of her lawyer who recently won a case against the company. ...and while we are at, I might have her entertain 55-248.39. Retaliatory conduct prohibited under the notion that they are doing this on purpose because her emails obviously convey irritation at my public and vocal objections to her treatment of my mother, business practices ethics, and integrity. Then I might have her reach out to the Virginia Department of Health for Reporting Adult Abuse subjecting her to unhealthy living conditions. So, the response provided my mother after numerous days of no response (oh, I have to add that on her first email she didn't include her phone number so it was not taken seriously rather she was just 'informing them, but that it wasn't a legit maintenance call (even though my mother has been a tenant for three years now... and she did shortly after send one notifying them that she did forget the number...) but the response was, "Open the windows in the back of the house and turn on all the fans, that the weather is cooler now" ... Um.... (it's 85 - 87) in the house ... my mother is 65, a severe asthmatic, has started wheezing, and sleeps with the aid of a C-Pap... and then of course my mother never wanting to cause a stir merely asks when it will get fixed is told, "When the owners make a decision on what they want to do; they have several options." But apparently have no time frame by which they are require to make a decision... So, ok, Gibson is taking her frustration of my ratings out on my mother thinking all these rating of mine are unfair, so, you be the judge... there is one four star here... out of two pages... when you scroll down, look for the greyed out comment that refers to hidden comments... Also note that everyone here is saying the same things... this isn't just me people... not just some bitter 42 year old woman mad at the world and ticked off at some misconceived perception of someone picking on her elderly mother... you can't make this shit up people. You just can't... I'm just say'in... read more

Does not perform service requests. Look really hard at the better business bureau (F) and trust all the negative comments online. They are accurate. Moved in and had to PAY for necessary repairs and lack of upkeep. Got sick of dealing with her so moved out before I ended up paying for maintenance of property this company "supposedly" manages. If you are okay with rude correspondence, 100% evasion when making honest service requests and NEVER actually being able to speak with your landlord, this is the company to use. Employs the following lines to lure out of town folks to lease: "I rent most of my properties sight unseen" "Someone else is interested in the property. You must have all forms completed and check submitted within 48 hours". These are gimmicks, and I wish I had not put my family through this experience. All I can say is you will regret if you rent. read more

We used Gibson to manage our two properties a few years ago and had horrible experience. When we first met her, she appeared very warm and gave us impression that she could help us. But after signing the contract, things became very different. 1. She put floor plan with property photos on Craigslist. When potential tenants called her and asked for showing. She told them to look at the floor plan. If you are pretty sure you want to lease, I will show the house. In this way, many people were turned away. 2. Our two properties are in good area and should be quickly rented out. She managed one house. The tenants moved out in June. She started advertising in February and only found new tenants in late November. This house is located near UVA and in a very nice community. All other similar houses were rented during summer time. Because it was rented out off season, we not only lost several months rent, but also the rental was 20% lower ($1850 vs $1450). For our second house, we signed contract with Gibson in late spring. She rented it out in December that year. We had great financial loss. 3. Gibson is very rude and unprofessional. She never returned our phone calls and this made us very frustrated. We had to communicate with her in emails. When she replied, all the original contents were removed. This made her reply very confusing because of the deletion of the original contents. We asked her to include the original contents when reply. She said NO. Later, we found out from the tenants that she treated them the same way with no respect. Whatever the minor repair or some need, she just told the tenants read the contract and it is your responsibility. Tenants couldn't get much help from her. This hurts landlords because tenants do not stay more than one year. 4. When a fridge needed to be replaced, Gibson didn't ask our opinion about the price and model and just deducted it from rent. When we asked for receipt for tax filing purpose, she said she does not provide it and mockingly said whoever provides the receipt living in dark age. (We still kept her original email.) Our experience with Gibson is very bad. We do not care much if the properties can be rented out quickly, but we do care to have someone we can communicate and work with. Later we terminated her contract for the two properties and asked another property manager to manage the houses. We have very good working relationship with new property manager. read more

I've never been so disrespected by a rental agency in my entire life. I saw a post on craigslist and contacted them via email and voicemail to see about a showing for a couple houses I was interested in. I was coming down the next day all the way from Michigan for a couple days just to look at housing in the Charlottesville area. Instead of addressing my question about the availability for showing, they proceeded to ask me a laundry list of stupid questions like whether or not I was familiar with the area or if I had map quested my commute to my new job. Seriously, nobody even uses mapquest anymore, and of course I know how far it is. From the road the next day I called since they stopped emailing me stupid questions altogether, and hadn't answered my voicemail from the previous day. This time I finally got ahold of someone and she asked if I could meet her at the property the following day. Before I could even ask her to repeat the address where she wanted to meet or get a time from her she hung up on me and then didn't answer when I called back immediately!! About an hour later she texted me with a time (no explanation as to why she hung up), and when I again asked for confirmation on the location where to meet her at this gate she kept talking about I heard nothing back for hours, until later that evening when suddenly both properties I was interested in were no longer available. She proceeded to inform me that the housing market is "brisk" in the area and that I should have got back to her sooner. Not only was she the one being incredibly rude and flaky about answering my calls but as I am writing this review I see both properties still available online. I am amazed that this company has been able to stay afloat. The only explanation I have for such a blatantly rude and incompetent landlord is that she has been able to take advantage of a high cost, low availability market in which people just cant be picky about whom they rent from. I'm actually glad I never made it to a showing, I cannot even imagine what it must be like to actually rent something from this place. Honestly if she had just apologized for the way she treated me as a prospective client I wouldn't have felt the need to write this, but she actually had the gall to accuse me of not being responsive. The nerve of that woman! read more

I have been trying to contact Gibson Management Group about leasing a property and they fail to return email and phone calls. I have emailed several times. I have called several times. I have asked specific questions about properties that are for lease. They refuse to return any calls or emails. I feel bad for homeowners that use their services. They need to know that this company is lazy and does not try to help the homeowner lease their property. Chris Hoover read more

After only a brief interaction through email with Wallace Gibson, it is VERY clear that Gibson Management Group Ltd does NOT wish to cater to new clients for their rentals in the most basic manner. I found a few homes that fit my families criteria to move to Charlottesville, VA and contacted Wallace Gibson. I asked to setup up viewings for only three homes, as sometimes online pictures can make a turd look like a cupcake. Seems like a standard request right? Her response was, " I suggest you drive by the properties to view them from the outside and narrow down your search." with her reasoning being that she didn't want to disturb the current renters. I've rented homes before and always expected the rental agency or landlord to schedule viewings with me for new clients. No issue at all, I complied every time, as it was not my home to make those calls. Her next response to asking to view the homes on an exact date and time was, " That's not how I do business, good luck on your search for homes." Basically, piss off and I don't want to help you in any way. It was also made apparent that military renters are not necessarily welcome, which no reasons were given as to why. My advice? Stay clear of this unprofessional property management company, your best interest are NOT their best interest. Please read all the ratings on Yelp, the BBB and their F rating for this company, as they are very true in nature. Thank you Wallace Gibson for turning me away so quickly with your horrible people skills as I have avoided potentially renting a property that I would have regretted. read more

Inquired about a listing via voicemail. Within two minutes I received 5 automated messages explaining I needed to inquire exclusively through their website. I then inquired as requested through the website. Later that evening I received a one sentence response via email that the property was still available. No greeting, no sign off. Just the sentence and the email signature. Reluctantly I responded with some details about us and what we were looking for in a house, our timing, etc. I immediately received another response with 7 or so questions, again no greeting or sign off. The frustrating bit is that 4 of the questions were answered in my previous email. I answered the questions in an email back to her. It was at this point I started to do some research. An "F" on the Better Business Bureau website and I'll let you read other reviews as just rehashing the reviews is a waste of digital ink. Go read the other reviews. I also have not received a response since I answered her questions. I cannot understand how people would have this company manage their properties. They make the owners look bad. Bottom line: Unprofessional and bizarre in communication. Very glad we dodged this bullet in our continued search for a home. read more

Reviews are true!! WORST customer service EVER!! Called for a rental showing available on their website only to have the lady say someone has lived there a week and immediately hang up on me. How are they still in business???? read more

Relocating to the region, I contacted two property management companies with a basic set of questions about listings. Things like, when are they available, can I see them. The person who answered the phone at this company never identifed themselves. Didn't answer voice mail messages, couldn't get complete answers in email, and refuses to show a property without a rental application. What response I did get was rude, and ill mannered. Seems to feel that anything you would ever need to know is on the web site, and why would you want to see the property in person. Can't imagine how adversarial a tenant/landlord relationship would go if this is how it starts out. read more

I rented a home from Wallace for several years so I have a first hand experience with doing business with her. First, I would not suggest you rent from this property manager if you have a need or expectation of being treated like an individual ( luckily I don't ) . She treats you like a " tenant " that is unable to afford your own home and is not to be trusted to pay your rent, ask for repairs because you are the root cause of all problems with the home you are renting. If you do need to report a needed repair do not call, you must email as the lease states. This is to insure Wallace has it documented and can reply with a less than tactful way if you have done anything to cause the issue you will be responsible for the cost. She is not concerned about you or your family's comfort. The end goal is to save money or over charge owners for sending her half witted repair resources to complete work as cheap as possible. Then over charge owners as I found out from communicating with them first hand. As many stated, she lacks professionalism and good business behavior. She clearly struggles with building business relationships because she truly believes renters are lower class people and they are not worthy of respect. So you can expect that if you ever have the opportunity to speak with her on the phone or in person. She offered to renew our lease each year with a rent increase that was required. Once we left the price of the rent was listed $200 cheaper setting up the next potential "victim ". Be assured your not going to find any deals with this property manager. She is in business to make as much as possible with little to offer. Wallace was not aware that my wife and I were building our dream home in the area while we rented with her. It made it easier to deal with as we checked in one nail at a time. So when it was time to move we followed the Wallace rules and did everything she required and got our deposit back. Which sounds like an exception compared to most experiences of others. Plus I assume she realized that we had enough means to drowned her in court. I would have paid a lawyer ten times to put her in her place. To sum the experience all up, Wallace was rude, short, hateful, and everything you expect of a "landlord". She could make a great career as an IRS agent, collections, or repo person. Meanwhile, I'll rest easy in my new home and take time to share my opinion ( for the record) of the Scrooge like experience of Wallace Gibson. read more

Don't post ads on Craigslist if you don't want people to email you about the ads you post on Craiglist. I saw a great townhouse listed there, posted the link in an email to the contact and received a rude "GO TO MY WEBSITE and fill out the form there" email in response. I think I'll pass. read more

Is there a negative star?! Worst ever. Listings everywhere and then she replies asking you to check website and send request. She will reply when u do that asking how many in family, how many cars and if you have a washer and dryer. Oh...if you have a dog she wont show you a house cause barking will disturb neighbors. Sent 5 requests and have yet to see a house. Im ready to rent and sign a 2 year lease! Useless. Feel bad for anyone using her. read more

I called Gibson property Management about a property they have listed. The lady that answered was terribly abrasive from the very beginning of the call, which was kind of shocking to begin with. I proceeded to tell her my name, that my wife and I would like to view a certain property she had listed. She was terribly rude and very arrogant, and I cannot understand how anyone would proceed to lease a property from her if she behaves like this all the time. Needless to say, Gibson was definitely not getting me to lease any property they have listed. If their clients only knew how they treated potential clients, they would never hire Gibson. In fact, I cannot understand how Gibson is still in business with this type of attitude towards potential tenants/clients. I even thought something must be going wrong, so I tried returning calls to the office. While trying to call her office, I received a text from a random number. It turned out to be the lady from Gibson. It was a very strange and rude text. When I tried to call that number, it was ignored as well. I haven't had to deal with the same attitude and strange procedures and practices that she wants you to go thru in order to view a listing. She was also very rude to our Realtor earlier as well. When my Realtor called me with what I thought would be an appointment time, I should have picked up on what she was telling me. Instead, we liked the property enough that we called them directly. Now I realize my Realtor was just be very polite and honest. I guess sometimes we have to experience things first hand to know! There are plenty of other places around town I have now dealt with since Gibson, and they have all been very professional on the phone, etc. So I would skip Gibson entirely and go with someone else!! read more

I don't know how this woman does business. The first AND LAST call we made to her was answered with rudeness and a complete lack of customer service. We were new to town and looking to rent/buy. Thank goodness we didn't get past that first call based on all the reviews we found after the fact. I will make it my business to share my experience with anyone who will listen. Good luck with THAT ole WALLY. read more

If only I could rate her with no stars. People please read and listen to all the other reviews. If you are looking for somebody that will not return calls and will hardly keep you in loop with the status of your property and tries to milk every dollar she can from you. Then this is your person. We own a house and had to move for work so with the market being slow we thought we would rent it for a year or two while we waited for the market to pick up. Wallace was recommended by my agent at the time. We had already gotten the house ready for the market with some updates and had sprayed and laid all new mulch just before moving. There was couple small odd and ends (less then 3hrs of work) that needed to be done, so we decided to just let her take care of them. 1 month later she decided to show and and have them taken care and then start showing the house. She then starts sending texts about all the weeds in the mulch beds and lots of storm debris on the back deck. I asked for pictures and never received anything. Called, but no answer. Called 9 times back to back until then she sends a text saying please email or text. So I kept calling till I got her to answer the phone so we could talk. We she answered she treated me like I owned her something and I was bothering her. She then proceed to hang up. Remember I own the house, I pay her! She kept saying she would have her own people come in and take care of it. I already have a landscaping company taking care of all of that which my father owns. He goes by next day, cuts the grass, found couple small weeds that had pop up, and 3 small sticks on the back deck. I was in town that weekend and checked on it as well nothing was found wrong. I glanced inside and noticed all of our ceiling fans were running on high, downstairs thermostat was set to 69 degrees, and upstairs was set to 70. WHY? Nobody is there. Why would you just waste our electricity like that. We never kept it that cool when we lived there. Just today she text and tells me the beds are full of weeds, grass was never cut, and she had to remove all of the sticks off the deck herself and the company I am using is the problem. She said she would get somebody in there to get it straighten up for me. Needless to say I fired her right at that moment. DO NOT USE THIS LADY!!!! YOU WILL REGRET IT!!! read more

If I could give lower than one star, I would. She managed our house for one year before we fired her. Unprofessional doesn't even begin to describe our experience. Completely dishonest. read more

If I could give 0 stars I would! Wallace Gibson was the most unprofessional person I have ever worked with in property management. She was extremely rude and disrespectful to both me and my partner. She never even said hello to us or introduced herself. She got out of her car at the property and started giving me an attitude on how I never confirmed the appointment when the emails and texts she had sent me never stated to confirm an hour beforehand then going on about how she had other things to do that day then just showing us the property. For a majority of the time she sat there either emailing or texting on her cellphone as well, not even seeing us out to the door or asking if we had any questions. For someone stating that they have so much experience in property management, she really does not know how to interact well with others when it comes to doing sales! No wonder she has an F rating with the BBB and is non-accredited!!! read more

Worst Property Manager Ever! We used Wallace Gibson as our property manager for our place in Lake Monticello and have regretted it from almost the first day. She is the worst property manager we have ever dealt with and we have owned rental property in several states. She has literally cost us thousands of dollars in repairs and bogus expenses. One of our tenants calls her evil woman. We are currently replacing a piece of equipment that the tenant complained about to her numerous times. This replacement is costing us a fortune and could have been avoided had she listened to the tenant and had the minor repair done. She takes huge mark ups on repairs, which no other manager we have used has ever done. I would have put zero stars but you have to put at least one. We filed a complaint with the BBB but she never answered it. When we told her we were going to file a complaint with the Realtor s Association she said we were threatening her, that s not a threat, that s our only recourse. read more