I just moved to Blacksburg and could not be happier with my experience with PMI. I used their…read morecompany when I was in Charlottesville and was floored with the customer service and understanding that they gave me. I truly felt liked the cared about my experience every step of the way and would highly recommend them to anyone looking to rent a property.

Michael Johnson is the most arrogant and unprofessional person I've met in the property management…read moreindustry. We hired him to find a renter for our home and he was argumentative and very unhelpful. I ended up finding the renter through my own ads and we still paid him. He made several mistakes in the lease paperwork. I would not recommend him or his business. I'm surprised he hasn't been sued for misconduct yet.

WARNING: Braden Does Not Take Smoking Violations Seriously…read more If you are an owner who chooses Braden because they only represent non-smoking properties, please be aware that they do not take smoking violations seriously. I first reported a tenant smoking on a balcony on August 28, 2025, and two months later, the tenant is still smoking on the property. Their responses have been slow, inconsistent, and dismissive. They've used words like "investigation" and "immediate action," but in reality, weeks pass without follow-up, and the violations continue. They refuse to communicate directly with me even though I am the neighbor directly impacted by the tenant's actions, leaving me feeling unsafe and unheard. Braden's tagline is "Bridging owners and residents to create a home." Part of making a home is being a respectful neighbor. If Braden doesn't care about how lease violations affect the people living nearby, that's a problem. In their initial email dated August 28, they confirmed that "smoking is prohibited in any area of the dwelling or the premises" and stated that the issue would be addressed promptly. Two months later, the tenant continues to smoke on the property, yet their recent communication suggests that no further action is being taken because there is no visible interior smoke damage. This shift directly contradicts both the lease language and their earlier statements about taking the violation seriously. I've provided clear, dated documentation of repeated smoking incidents, and it's disappointing that those reports have been met with silence or vague assurances rather than resolution. I'm no longer asking for intervention, but I wanted to ensure the written record reflects what actually occurred. I hope that in the future, your management team applies its stated standards consistently and with genuine care for the communities affected by your tenants' behavior.

I was helping a family of Syrian refugees find an apartment. We found three bedroom on Braden's…read moreweb site, looked at it with a Braden representative and signed a lease. Braden then came back to us and told us that Virginia law did not allow a family of that size to occupy a three bedroom. Fair enough, although they knew from our application and our conversation with their rep how big the family was. The lease has been canceled, a month later, I'm still trying to get my security deposit back. They keep telling me it's coming, but I've yet to see it. Since this was their mistake, you would think they would make some effort to correct this, but apparently not. They have been thoroughly unprofessional. Edit: They finally returned my deposit, over a week after they promised it, and they returned it to the wrong person! I was co-signing for someone else, and they returned the deposit to them rather than me. I played using my credit card! A fitting end to a completely screwed up process.

the amount they are asking you to make a month for the properties they have are comical. talk about…read moretrying to squeeze every dollar out of somebody . if the houses were newer , nicer , more. modern that makes sense but for the homes they offer it's a laughing stock

I have leased apartments through Jinny Burns of Burns Property Management for over 15 years. She…read moreis the most knowledgeable, pleasant, and professional leasing agent with whom I have ever worked. I give Ms. Burns my highest recommendation! Win Winfree 434.953.7558

I had the pleasure of working with Amy during the spring of 2016. I entered the home buying…read moreprocess knowing what I wanted, generally, in terms of environmental factors, but with no specific physical criteria in mind. I was not settled on a single family home versus a townhome, nor was I really married to any particular geographic region, architecture, style or type of neighborhood. I wanted to "see it all" which required Amy do to a bit of weeding and sorting on my dreams in order to figure out what I truly wanted and needed. Taking what little I offered her (which was not only ill defined but subject to change based up on mood, diet and a possible lack of sunlight), Amy worked diligently to get at my true drivers and, therefore what properties would be most appropriate for me. Some of this spade work required her to indulge my desire to look at some pretty far-flung properties, but Amy used this time to effectively educate me on what items would become important to my search, selection and, ultimately, my overall satisfaction. Amy took my feedback and began to deftly draw the funnel down towards properties that would be good potential fits for me. She took the time to really listen and engage with me in the process of finding what turned out to be a great home! Amy also worked tirelessly through the closing process, making sure I was well served and expertly represented right up to settlement. I love my new home and owe it all to Amy's great persistence, professionalism and dedication!

Took my phone call & offered great suggestions even though my inquiry was outside her wheelhouse…read more Many thanks, Amy!

Tara at Real Property enjoys harassing people people and providing the worst service. Buyer beware:…read morethey will rent you a dumpster and refuse to fix anything and let you out of the lease. When you ask for repairs, they scoff at you, offer a fake and canned apology and then fail to repair. She has more excuses than you could shake a stick at! Horrible!

We used RPI to manage a rental property. After two years we decided we'd had enough of their…read moreshoddy, careless management. Our agent was unresponsive on every level. When there was a problem, his response was unbelievably ignorant. All RPI did was drain our monthly account by charging us exorbitant and unnecessary fees. We were able to get in touch with bookkeeping, and figured out that our agent had run up over $1k in 'repair' bills to the refrigerator in our property. We weren't informed about anything at all and had to find out by noticing that our monthly statement had dwindled to practically nothing because we were continually being billed for literally everything RPI could come up with. Do not use this company to manage your property unless you have money to burn.

I would like to thank Ronnie for his hard work.....a very awesome man !! he comes to my property…read more He always make sure everything is fixed and up running and he's a very nice guy. Thank you for all of your hard work.

Maintenance services are great. Jamie came to clean my air condition for a scheduled maintenance…read morevisit and was able to help me with another issue in the apartment. He was really helpful and polite throughout his service. I highly recommend!

My wife and I had a very bad experience with another management company when we rented our…read moreCharlottesville property and after some checking decided to go with Nest. Although they were themselves having some staff changes that would enough to take up all their time, thanks to a very dedicated manager, Ms. Ally Albrecht, who would make sure everything ran smoothly, taking care of any misunderstandings and confirming things with us on a timely basis. Nest went through that personnel change and runs smoothly because of her initiative and determination. We highly recommend them and, Ally, can't thank you enough for all you did for us. Take good care of yourselves also, Roger and Eliza

I rented through Nest for two years. I found that they were responsive to service requests, but…read moregenerally speaking were a fan of "nickel-and-diming" on the security deposit. The property I rented was hastily constructed and serviceable, but on the whole...flimsy. Despite a thorough clean upon move-out, we were charged for items like "trash removal", "replacement of light bulbs", and for replacement of carpets that were, quite frankly, very-low quality to begin with, and something that would need to be replaced through "normal wear-and-tear" (there were no carpet pads under the carpet when installed, for instance). Normal wear and tear of low-quality items means you have to replace them faster than if they were of higher, more durable quality. We were also charged for things that were assessed as faulty prior to the beginning of the lease. Not to mention the fact that property was immediately rented out to new tenants, I consider the way that the security deposit was assessed to be overly punitive compared to other companies that I have rented with in the past. None of this is necessarily worth the fight with them over the nitty gritty (which I'm sure they recognize), but it's certainly enough to prevent me from renting a property managed by them in the future.

Buffy was TERRIFIC but she left. Cole was great but he left…read more I'm a former tenant. I tried to contact the company on a Saturday and neither email nor vm worked. VM promises you can leave a message on the general vm which of course never presented itself. Emails come back as non deliverable. This matters bc I received a letter from them requiring a response within 7 days. Charging me for painting bc I failed to fill back in the nail holes. The letter i received said there were "excessive" nail holes. Was it that there were too many?? How many is too many? Or was it that I failed to fill them in? Wouldn't they have to paint regardless of who filled them in? Fixing holes on screen porch that were there when I moved in. They charged me for "refrigerator parts". Worked just fine when I was there. The person who did the walkthrough was NOT the person who met me at the house when I looked at it initially. Certainly willing to be wrong here but chances are good that the "inspector" had no clue what kind of shape the property was in then. Stay away from these properties if you can. Too many other good property management companies in Cville.

Upon start of lease term, apartment was provided in completely filthy condition. Food remnants,…read moredrugs, insects, and some evidence of vermin present at move in along with broken door/lock to the outside. There was a general lack of care and service from Hasbrouck and denial of breach of lease terms. After 27 days of rent the unit was finally cleaned and useable. Hasbrouck refused to refund prorated rent for the period of time it was in utter filth. Taking advantage of an active duty military member, they continued to deny my request for third party mediation knowing I was deployed overseas at the end of lease term and not able to physically return to Charlottesville. This company appears well accustomed to taking advantage of college students, and lacks an ethical approach to honoring contracts. AVOID!

We had almost zero experience with Charlottesville. Amy took the time to learn about our goals and…read moreshe helped us focus and rank our priorities. She also educated us regarding the current real estate situation and the use of technology. She helped us find the right house in the right neighborhood. Amy had an emergency situation and had to transfer the task of helping us with inspections and closing to Kelly. Kelly never missed a beat. She was very thorough and very knowledgeable. She gave us great confidence through the buying process that there would be no surprises. After the sale, Amy and Kelly have both stayed in contact and helped us get acquainted with Charlottesville. While we have been extremely impressed with their professionalism, we just have to mention they are both really nice people. It has been a true pleasure to work with Amy and Kelly.

5 stars for Marlo Allen, Associate Broker at Nest in Nelson County. She is highly skilled, a…read morefulltime practitioner, and always honest. Marlo has more integrity than most licensees in Nelson County. You can trust this person.

If you are a property owner in the Charlottesville, VA area planning to lease your property, call…read moreWallace Gibson! She managed the leasing of my home for the past year. I returned to occupy the residence and found it in the virtually the same condition I left it. I was reluctant to lease but I am now glad I did with her help. The leasing fee is well worth the peace of mind you get with the Gibson Management Group serving your interest!

I LOOOOOVE seeing all of these negative reviews. This lady is the absolute worst human being on the…read moreplanet. We were renting a house. 1717 Old Forge Road (come find me, lady). Fine house, no problem. During a storm, a tree on the property fell onto the neighbor's home. We called and asked what the next steps should be and she told us it's not her problem and hung up. Also, when we moved out, we left it cleaner than when we moved in...and she still charged us. Wallace Gibson is a crook and deserves all of these bad reviews. She also has lipstick on her teeth.