We needed to replace our furnace/AC system and got quotes from several companies including Gibson. All three quotes were for the exact same equipment and all were within ~$500 of each other ($15-16K). We requested an upgraded system with higher efficiency which cost more than the cheapest system because energy efficiency is important to us. Dave was on time for his appointment, organized and thorough in looking over our existing system and the layout of our home, vents and returns. He also suggested we increase the size of our AC even before I mentioned that on really hot summer days it would get up to 80* with the AC constantly running. He matched one aspect of another company's offer. He explained his proposal welll and we ultimately went with Gibson. The installers were very efficient and thorough and cleaned up after themselves. They made sure I was connected via the manufacturer's app and that I understood how to operate the system. Dave and the two installers displayed professionalism throughout. read more

Semi annual check on our hvac Brandon did an excellent job. Was extremely thorough as well as courteous and willing to explain everything he did to me. Gibson has always been 5 star with us 9 years in a row. read more

We had a random water problem that happened 2 days before Christmas. Called our usual places first and they would either end up charging us for after hours or wouldn't be able to get us in until the next day (during which we had plans to be elsewhere). Gibsons was able to be there within a few hours. Our technician was Jason M. He was polite, knowledgeable, wore shoe covers (I hate having shoes worn in the house, so this was important to me), and seemed pretty thorough. Best of all he wasn't trying to cause problems where there were none. In other words, he thought, based on his years of experience, that watching the problem (to see if it really was a problem) was the best course of action rather than drilling a hole in our ceiling. More than a week later and his hypothesis seems to be holding true. It was nice to be able to have someone come out when we needed a quick assessment. It was even nicer that no extra work (i.e., $$ charges) was done when it wasn't necessary. Based on this experience with Jason M., I would definitely recommend Gibson's to others. (Why not a 5 star then? Well, in a case like this I would prefer to have several positive experiences from a company like this before bestowing the highest possible rating to insure a consistent wonderful experience. Additionally, I usually reserve 5 stars for something that goes far and away, above and beyond, which I would not expect to happen during every visit.) read more

The reason I am writing this review is because I do t understand why it cost a thousand dollars to replace a pressure tank. The research shows that the pressure tank I have only cost 100 dollars and the pressure gauge cost 15 dollars at Menards and Home Depot So an estimate of 1000 makes no sense no way should labor cost that much: and Gibson's doesn't offer a military discount either If you come across the same problem it is way more cost efficient to replace them yourself read more

Great service - Jake was my service Pro. This was a regularly scheduled maintenance program - Jake showed me what was wrong, what the potential damage could be, and provided several levels of estimates allowing me to choose the one that fit me most. He was quick and efficient. read more

We just had Austin Pulver at our home to check our Heating and air. Austin did a wonderful job. Austin also recommended us to install an Oxidizing UVC System to purify the air in our home. Austin is very professional and courteous. read more

My high rating is a result of the great service I got from their service tech Josh K. I had a thermostat installed earlier in the day on Friday by another tech but the furnace fan kept shutting off and turning back on in very short cycles. Josh came out on Friday night and quickly diagnosed the problem and fixed the issue. His thoroughness in his work gave me great confidence that my furnace was repaired correctly. read more

I called Gibson's because of a discount I had, when he came to my place 2 years ago to service my 1985 furnace in my mobile home he completely cleaned the 'gunk' and dust out and replaced a piece that was in deed needed. Then he told me about a payment plan where I pay $8 auto pay each month and then my next annual service call is already paid which includes discounts on future calls including the 24 hour call in case of an emergency and the office called about my annual appointment when the date was near. Very friendly, explains any issues or what he's done clearly so I understand. I recommend Gibson's for their customer service, knowledge and the payment plan. read more

Chad was professional, personable, and very respectful of my home and trust in Gibsons. Every technician I've had out over the years has gone above and beyond to do a good job. I am very satisfied with Chad and Gibsons, as usual. read more

I will NEVER recommend Gibson's Heating & Plumbing. They tell you they'll be there at a certain time and call you to tell you they can't get there until later. Then when it's dark outside they can't get to your house until the next morning. This happened for 5 days straight!! They said that my frozen pipes weren't as much of an emergency as those people who needed heating repairs!! Then they finally told me it would take at least 2 more days before they could come out to my house. That meant I would have been without water for a solid WEEK. And since they didn't come out to my house when I first asked them to, my pipes burst! Thanks for everything Gibson's! You've proven you're a poor excuse for a business! read more

Jason came and fixed our central air, we had previously hired 2 local companies to come out and fix it but both failed to fix the problem and charged us an arm and a leg! But Jason came out, identified the problem, gave us a price and came back 2 days later and fixed it! The bill was exactly what he quoted us! I highly recommend Gibson's! I'm a satisfied customer! read more

TERRIBLE! They did some work for our business, charged double what they said they would and then argued on the phone with me about how much they said they were going to charge. I talked to the owner of the company, who was highly unprofessional. It's good to know that someone I used to recommend to people can treat previous clients to poorly. DO NOT USE THEM read more

We called because of a clogged drain that was keeping us from using our a/c on a very warm day. We were not expecting to have someone show up after 4:00 p.m. on a Friday. Within an hour we were receiving a call from Josh saying he was on his way. He showed up and was very courteous and answered all of my annoying questions. A little while later the drain was fixed and the a/c back on. He was a savior. read more

I would have given a 1 star rating but my wife said that the service technician (Colin I believe) who came to our home was very pleasant and professional. Our air conditioning quit working yesterday and I noticed the fan on the compressor had quit running. I manually got the fan to start by pushing it and figured the capacitor had gone bad. I would have purchased the capacitor on my own (about $15 online and a 5 minute job to do myself) and replaced it but I was going to be out of town so we called Gibsons who was recommended to us. They performed a diagnostic test ($79) and determined that the capacitor was bad as expected as well as a bad wire that needed to be replaced. The total cost came out to over $450. The technician could not explain why this cost was so high other than stating that they go by the "book cost" when the part likely cost less than $20 and took less than an hour of his time to replace the wire and capacitor. I understand the diagnostic fee, expense for the technical expertise of the technician and the upcharge on parts and would be happy to pay $150-$200 for this service but $450 is simply taking advantage of customers. read more