Dr M and staff (Laura) I think her name is they truly care about you, and not just your sniffles…read morethey care about all of you from head to toe and want to make sure you're in best possible shape mentally and physically. I never thought I would ever find a doctor who didn't treat you like a number until I met Dr Medeiros. It's worth seeing her and I always leave there feeling better and also an understanding why, which sets her apart she takes the time to explain what's happening and how to get better.

I can't say enough positive things about Dr. Medieros and staff. I have a Mom who is house bound,…read moreit was a miracle finding a doctor who could come to the house. I have since switched over to her myself. Direct primary care brings back real care. I was growing tired of the rushed 10 minute pcp appointments. I get very anxious myself having to deal with doctors after years of rushed appointments. She always responds whenever we are having a problem. I feel more confident in taking care of my mom knowing I can call on help whenever we need it. Thrive is worth it.

I have been seeing Dr. Luis Carreiro for 25 years. Everyone at this office is wonderful; whenever I…read moreneed anything, I just make a call and they help me with everything. There are even some who--despite my limited English--already recognize my voice. Honestly, I would be very sad if I ever had to switch offices.

I have been seeing Dr. Olga Kuzina there for a while now…read more She is extremely thorough, in fact, if you desire to meet with her first before you make an appointment for a physical which you have to book months ahead, she will literally almost perform an ACTUAL physical there - after she speaks with you about any health concerns you might be having. I literally asked her if she was giving me a physical, lol - because she checks EVERYTHING just during a first initial visit. Reflexes, your abdomen, ear/nose/throat - actually your teeth!!, because she noticed I had 4 implants etc. She will also do paps etc but I see an excellent nurse practitioner that Dr. Kuzina knew from UMass in Milford OBGYN for 14 years now. And now they have a system where they can exchange all that info electronically even if they're not affiliated-which is always a plus. She does that little initial check of you, after spending almost 40 minutes just getting to know you. She's outstanding. She states she always does that so when you see her for physicals (which I did) and other visits like a sore throat - it's like she already knows you because she stated she wants her patients to be extremely comfortable with her. Her physicals are a little longer than most, but she's just very conscientious. If you're worried about blood and labs, she eases your fears. Note that she's on the second floor but you'll have to sign in on the first. You'll love her. Such an empathetic physician.

I've been a patient of Dr. Elena Smagina for a few years now and she is great. She spends time…read morewith you and listens. She is very thorough and really wants the best for her patients. When she makes referrals, she also follows up to make sure that you are happy with your experience. The nurse assistant is also wonderful. This is the best doctor I have ever had.

I've been with Dr. Smagina for about 6 or 7 years now, followed her from Franklin to this Medway…read moreoffice. She's the best doctor I've had; she actually listens to my concerns. She never seems rushed and always gives good care. If I need to be seen on short notice, and can't see Dr. Smagina, the nurse practitioner is excellent, she's very warm and knowledgable and is able to help me with whatever I need. The office staff is always friendly and capable. All around a great office, and they also have labs on site, no need to drive to a second location to have blood drawn.

Love my Doctor. Staff is great making appointments and any followup that is needed. Best place for…read moreprimary care!

Thinking about the experience - the office policy does not allow for switching care teams. The…read moreoffice in Franklin near stop and shop is undergoing renovations. Please read other reviews as well.

The care I received from Jake and Maddy were good and a pleasant experience. However, the front…read moreoffice gave me incorrect information about my insurance benefits. This was my first PT experience and I was told that I was going to have a $40 co-pay per visit, which I figured would be like my PCP where no deductible was at play. Even on the intake form, I initialed that I only had a $40 co-pay per visit. I ended up visiting 5 times and every time they took a $40 co-pay. More than two months later, I unexpectedly get a bill for $400! I called the billing office and they confirmed that I was given incorrect information about my benefits by the office staff, and that my deductible did apply in this case. Had I known that and had knowledge about how much each visit was going to cost me, I likely would have not scheduled additional visits and continued my rehab at home. Even though the billing office confirmed that bad information was given to me, they were unwilling to make it right. They are leaning on their disclaimer form, which makes them harmless for any mistakes made on their end. It's too bad patients don't have that type of protection. I have a pretty standard BCBS plan from what I understand. After the first visit was billed and paid, the practice should have notified me that my benefits were not as they were presented so that I could make an informed decision about future visits. Instead, they continued to only collect a co-pay and not notify me of the applicable deductible. I'm going to pay the bill but I wanted to post today to warn other patients to check your own insurance coverage prior to going to this practice. Additionally, I suggest that you inquire what the service fees and contracted rates are for your insurance coverage so that you can understand what potential patient responsibility you might have in the case that that they make another error in reading your benefits. Despite the good care, I will not be returning to this practice due to their unwillingness to right a mistake. I was willing to split the difference with them and pay $200, but they declined. Very disappointing.

Dr. Cook is the first doctor who has actually made time to make sure that I have said everything I…read morewanted and needed to for my health. Dr. Cook will take her time to make sure you feel and know that you have been listened to. Down to earth so you know you can get your point across and very professional at the same time, even making sure I have had special talks with my children about the horrible epidemics in the world today. She really cares!

I have been going to Dr. Cook for years and find her to be very patient and really takes the time…read moreto ask questions and explore your health issues. I had an undiagnosed abdominal problem/pain for years and went to see many different doctors-gastro specialists, chiropractors, pain specialists and acupuncturists and no one could figure out what the problem was. Some doctors even suggested the problem might be "in my head". However, the minute I mentioned my problem/symptoms to Dr. Cook, she knew what it was, sent me for treatment and my problem was cured after many years of suffering. I wish I would have went to her first! I have complete trust in her and think she provides excellent care.

I sat in the exam room for over 90 minutes before the NP came in with no apology for the wait. She…read morewent over the long intake form line by line, but didn't seem to retain any of the information because she asked questions that were just covered on the form. She wanted me to choose between two medicines. When I asked questions about the possible side effects, she had to get her phone to look them up. In the end she prescribed a drug that contained sulfa which I'm allergic to (I had made it clear during the conversation that I was allergic to sulfa drugs). Before I left she wanted me to have a urine test for a baseline. When I questioned what it was for, she responded to see if I was using drugs!! I told her that was a waste of the insurance company's money and my time. I don't drink, smoke or use drugs. She asked me to wait to see if I needed it -- she was gone for over 10 minutes! In the end, she determined I didn't need the urine test. She forgot to call in the prescription. It took five days before I finally got them to call in the prescription to the right pharmacy (they sent it TWICE to the wrong pharmacy even though I corrected it after the first error). Worst experience ever! I asked to speak to the one in charge of NPs and the head of the clinic but received no call from either one.

If I could give -10 stars I would. This place makes you fill out pages and pages before you can…read moreeven get appointment and it is all very irrelevant information; sex life, really Then when you go in there they tell you lies to see if they can either get you anxious or just leave. One of the NP; Julia, is extremely condescending and demeaning. I mean if you are going to a pain clinic you are in pain you do not grief from ignorant people who think they are superior. She even believes she knows more than primary care doctor. It is very upsetting that people have no choice bout to be treated like this and continue to go here. Find another place !!!!!

Dr Rickert is the kindest and most generous doctor with her care and time. We are blessed to have…read moreher and Erin.

I've been going to this practice for many a year after first trying out at least two other…read morepractices in the area when we first moved to Franklin about 13 years ago. I have never had an issue with insurance or money issues myself as was written in another review. What I have had is excellent and consistent care/support from front desk folks to all the medical professionals. From my middle 40's to now middle 50's I got hit with many health issues including cancer. I never had to fight them when I wanted to see a specialist outside the network that I had found, never had a problem getting in really quick when either my body or just 'my worry' needed it, and I felt like all the visits thorough enough in this day and age for Primary Care being overloaded everywhere. Their computer system keeps good track of all going on with me that they check up on when I come by. For example, I had been to 2 neurologists for migraines before starting to see Dr. Kohler. The specialists from major hospitals had suggested all kinds of the 'newest' headache remedies that didn't work. Dr. K. suggested a more traditional one from the multitude available and it has worked as an incredible 'relief pill' ever since sparing me suffering and time away from work. As a Clinical and Behavioral Health Psychologist in the area I also have heard good feedback from my patients about this practice concerning other health providers there. Just my two cents. Best. Dr. Steve vistingpsychologist.com

I am a regular patient at Tri-county medical associates at 440 E Central St, Franklin, MA since…read morelast several years. Recently my insurance has changed and I provided them my new insurance card and visited doctor for physical as well as sickness. To my surprise I received full bill from this office telling me that they are not part of my insurance network. When I asked why they did not tell me that before visiting the doctor, they said it's not their responsibility. Come on, it's not the issue with some part of the service was not covered, but they were not part of the network at all. I tried to negotiate with my insurance provider to pay that bill which was denied after few months. Then I decided to settle the bill with tri-county and requested them to give me some discount as I was paying from my pocket. They rejected my request outright and sent the bills to collection. Had they told me initially that they were not part of the network, I would have not visited their doctor at all. They knew that they were not part of the network and did not tell me before or after my first visit. They told me after all my visits were done and put me in big financial trouble. I am not going to visit this office again, but writing this for the benefit of other patients that may get into this trap.