Our relative used to be in independent living. When she went into memory care two years ago, things…read morehave gone downhill. Mind you, independent care wasn't the greatest, but it is very, very difficult to transfer a loved one with dementia to another facility. Therefore, we are still at Heritage Crossing. We have addressed issues with them several times. I had addressed an issue a week and a half ago in regards to my loved one that her room was filthy. Her bedsheets were filthy and they needed washed. The person I addressed this to was River, which is a new memory care director from what I'm told. My husband also was in contact with Rebecca, which is the director. I myself have tried to call corporate several times. You will never be able to get a hold of them. Ever. They make it so that all you can do is leave a message. UNLESS you are looking to sign a family member up at one of their communities then they will talk to you. Fortunately, I was able to get through with Amy who handles the billing and she was getting in contact with Caitlyn who is a vice president up at Corporate. I had to call Amy back today to let her know that I still hadn't heard from Caitlyn. Amy assured me that Caitlyn would call me back that she is very busy. Mind you, Caitlyn was made aware through Amy what my issues were. But Caitlyn is too busy. I gave Caitlyn plenty of time to call me back. Once you are a resident there and you are paying them $7000 a month for memory care, this is what you are subject to. Please see the pictures below. The first picture is blood and urine on my loved ones bedsheets and linens that have been there for at least two weeks. They have not been washed even after I asked. The napkin that you see on the bed is "stuck" to her bed. The picture of the floor and the toilet... that is feces on the floor and on the toilet seat, there is also dried urine. The clothes... They fold them and then they throw them wherever they can in the room, not organized at all. The room is absolutely disgusting. I have several more pictures that I will be sharing online. This is just one instance. I have several instances. I am absolutely at a loss for words and thoroughly disappointed. Not one person... not one has reached out. Instead, it is going to be my responsibility to clean up after my loved one that I paid them for. Beware before you commit to this facility. Talk with a residents family, especially back in memory care that has been there for a while. You should be able to get all aspects of the community. Not just what they tell you to get you in there.

What a beautiful community with an experienced team of individuals. This community provides…read moreindependent living, assisted living, and memory care. From the moment you drive into the building to walking in the door, it is warm and inviting!

The therapists here are wonderful. They go above and beyond and truly care. I went to them after…read moresome serious back problems and then again for balance. They know their stuff but are encouraging and helpful. I love this group!

After 20 years of being told that men don't have pelvic floor disorder I asked for a referral to…read moreone more surgeon as a last resort. My primary reluctantly complied and I was referred to Dr Lavery after seeing Dr Kelly. She sent me to Darla Schwab at Aultman North. After my first visit I was not feeling like things would go well. She did her assessment, did some therapy that really helped, but then said, "do these stretches and exercises and I'll see you in a month". A month!? After a few days my 20 year plus symptoms that three major hospitals had given up on after years of treatment at each started to subside. She is so busy that you will need to wait. and, take what she says seriously because she really does know her field like few others. I've always been happy with Aultman Dover therapy site, but if you have pelvic floor symptoms, male or female, it's worth the wait to finally be able to have something near a normal life. After a year I'm down to only seeing her for flare ups. And, now, since she is a PTD, she offers dry needling to help as well. Amen, a long time prayer has been answered.

Wonderful personnel and care! Registration is a bit slow, but once registered, service is quick…read moreand painless. The staff are very personable and caring. They are also very knowledgeable and thorough. Even though the state was coming out of lockdown, their hours were very good.