Jada is absolutely wonderful with animals. She is the only person I will trust my dog to. And she…read moreis my dog Daisy's favorite human.

From the owner: Now servicing the Lorain country area for pet sitting, dog walking, and other pet care services…read more Message me today!

My family had only positive experiences with Dr. Kristin and the rest of the staff at Amherst…read moreAnimal Hospital! My fiance and I brought our cat, Boris, in, thinking we were going to have to put him down... Dr. Kristin assured us with her treatment plan that he had good odds of survival and recovery. She also worked within our budget. Our boy was in their care for 72 hours, and the aftercare and continued customer service has surpassed my expectations! He is continuing to improve and regain his health. Their communication, organization, and compassion is beyond amazing, more than what I've encountered in animal healthcare at other locations. They were gentle, patient, and professional with handling Boris. I felt completely at ease with him in their care. We had such a great experience, that I decided to bring our second cat, Esme, in just for a wellness visit and establish a patient relationship in case of future emergency with this baby. Staff here really listens and answers all your questions, and was able to provide refills on meds quickly and conveniently! I am very pleased with all the experiences I had at this office and look forward to continuing to trust Dr. Kristin and her staff with my precious kitties!

I had a very disappointing experience with Amherst Animal Hospital while trying to get my dog in…read morefor an emergency skunk bath. When I called, I was told that my dog could be seen as long as I sent over her vaccination records showing she was up to date on her vaccines. It took me about 40 minutes to contact my veterinarian, obtain the records, and have them sent over. After they were received, I got a voicemail stating that my dog could not be seen because she did not have the canine influenza vaccine. At no point during the original phone call was I told that the canine influenza vaccine was required. Had that been mentioned from the beginning, I could have saved a significant amount of time during an already stressful situation. When I went to the office to ask for clarification, Delaney's demeanor came across as dismissive and passive-aggressive. She repeatedly stated that my dog was "not fully vaccinated," even though my dog is current on all of her core vaccinations. The issue was not that my dog was behind on her routine vaccines--it was that the hospital also requires the canine influenza vaccine, a requirement that was never communicated to me during my initial call. What upset me the most was not the policy itself. Amherst Animal Hospital is absolutely entitled to require whatever vaccinations it believes are appropriate. My frustration was with the lack of communication and the complete unwillingness to acknowledge that the requirement should have been explained upfront. If Delaney had simply said, "I'm sorry, I should have mentioned that we also require the canine influenza vaccine," I honestly don't think the situation would have escalated. We are all human, and mistakes happen. A sincere apology and a little accountability would have gone a long way toward resolving the situation. Instead, I felt like my concerns were dismissed, and I was made to feel as though I had done something wrong. When I questioned why this wasn't explained initially, I was told, "I don't understand why you're yelling at me," even though I was simply trying to understand why I had spent nearly an hour gathering records for an appointment that was never actually possible under their policy. To the manager's credit, she came out and apologized, and I appreciated that. Unfortunately, by that point, the damage had already been done. The interaction left me feeling disrespected and unheard. This experience is especially disappointing because our family has trusted Amherst Animal Hospital with our pets for veterinary care. They have treated our other dog and our cat, and our in-laws have also been clients. After this experience, however, we all have decided to take our pets elsewhere. Policies are understandable. Poor communication and poor customer service are not. I hope this review encourages the hospital to better communicate its requirements upfront and reminds staff that a simple apology and a little empathy can make all the difference.

Love Woof House. Found myself having to board my 16 year old mini-dachshund for first time. After…read morelooking and touring every kennel within 25 miles I stopped looking when I found Bob at Woof House. Caring staff, kennels cleaner than my home, and most important my dog is well cared for, safe, and walks right in on our two return visits. Wouldn't consider anywhere else. Their online portal makes booking easy.

I always feel comfortable when leaving my dog with Woof House. They are always so friendly and…read morewelcoming to my dog Mylo. They have such a nice place and mind you very very clean! I will never leave my dog with anyone but Woof House

My Dad took his dog for a grooming at this location and was very unhappy with the overall quality…read moreof the job. The hair was uneven and not cut short enough in most places, the whiskers, face and ears were very uneven and her paws were dirty and untrimmed. When he called to express his dissatisfaction with the service he did not receive a return call. we will not be using this facility again.

I emailed for more information about boarding at Total K9 only to receive an email back from Tina…read morestating when I had dates to board my dog let them know. I wanted to know where the dogs stay, how many dogs are there etc. So I called Tina who promptly told me my dog was not a match for her. What? You never met the dog. I asked too many questions and she seemed bothered to answer them. It felt as if she just wanted off the phone. You'd think she would want new business!? I would not recommend a place that doesn't welcome questions and offer to show you the facility. I definitely would not ever let my dog stay at Total K9.

They boarded my G.S.D.Tucker and Groomed him as well he looked awesome !…read more Only draw back was he didn't want to come home ! Rachel spoiled him !!!

The Canine CLub is a great place. The owners are not just dog lovers but a registered veterinary…read moretechnician and a Certified dog groomer. If anyone can take great care of your babies they can. And they aren't owners that just sit behind a desk, they are out their working the floor, playing and interacting with the dogs There is No schedule required to attend daycare. Your dog can attend as often and whenever you want. While they dont have the fancy web cams for you to watch you still feel secure in leaving your much loved pets with them. You really should stop up and meet Heather and Marlo and check out this facility.

I take all of my fur babies here. The vets here are amazing and the staff is great especially with…read moreanswering questions.

Love this place ! They can handle my dogs with out problems . Love Dr Wood , he is always right on…read more.. The staff is always great with me and very understanding and kind . All the Drs are very knowledgeable would not go any other place

Find a vet who truly cares about your pet and not just money. My cat was misdiagnosed by Dr Lang…read moreand suffered a horrible death.

Pet med is the most uncaring and expensive vet in Lorain county. Should have known something wasn't…read moreright, when the 3 visits I had,there were no other patients. I got new pup, needed a vet , they got me right in.that initial visit for checkup and rabies cost me 350$ and the list goes on BEWARE!!!got a lot more, but going to let it rest for a minute.while I call the BBB

Our close friends left their dog, a large standard poodle, there for boarding while on vacation…read more Apparently the dog got out the first day and was hit by a car I front of the location. They did not bother to contact a vet and simply put the dog's dead body in their backyard for a week. The owners were unaware that this had even occurred until they came back from vacation to retrieve the animal. Never take your pet there. As shady as shady gets... Deserves zero stars. #JusticeForAza

If I could give zero stars I would this place needs shut down. I just took my dog there today from…read more11:30- 5:45. They did not walk her or let her outside. she pooped and peed on her self. Now let me tell you I have a well trained dog that lets you know when she needs let out and is very friendly. They also did not give my dog any food or water. Also the owner said I need to KNEE my dog in the chest so she will listen to me when I say sit.... KNEE!!! If I had prof she did this to my dog I would put this place out of business. Also as long as you say it nice to my dog she will listen to sit. If I knew they would treat my dog like this I would of just left her in a cage at my house but I didn't want that this is why I paid these people. NEVER BRING YOUR DOGS HERE FOR ANYTHING! THEY NEED CLOSED IMMEDIATELY!!!!

What a wonderful medical group! They are VERY accommodating (my husband and I have tricky…read moreschedules, and our pets have a LOT of special needs) and efficient, but that is not what makes them so special. The doctors, vet techs, vet assistants, groomers, and even the people in reception are warm and friendly and CARING, especially Holly, Mel B. (Our kitty Reggie is in LOVE with her!) and Drs. Walker and Mitzi. They all listened to our questions and concerns, and they treated us with kindness and patience. It is clear that they wanted us to understand every part of the appointment, and they made sure to get our informed consent about entry procedure or treatment. And the way they treat our kitties? Amazing. After every appointment, they called us "just to check in with how the patients are doing". You can really tell that they love animals. On a sad note, we recently lost out 16 year-old cat to cancer (he was being treated by an amazing oncologist at MedVet, by the way). When we had him put to sleep at Medvet (see my other review for THAT horror story), the folks at Bartels and Busack sent us condolences and a sympathy card even though they were not the ones who euthanized him. Their tech, Vince, was especially sympathetic and compassionate. Thank you for the comfort, B and B.

I went there for years and paid their ridiculous prices because their sign says they do 24-hour…read moreemergency care. They don't. When I did have an emergency during hours and I thought my dog was dying, they wanted to charge me a $200 fee to have it reviewed by their board to see if they could get her in. I never went back. You'll also wait 30 minutes to see a doctor every time you go there. Why don't they just adjust their appointment times? Don't know. You'd think they'd provide top tier service with the prices they charge.