If I could give less stars I would. Every negative review you read about this place is 100% accurate and then some. It takes over 5 weeks to get an appointment, then it will only be a consultation, even if you have a referral for exactly what you need done. After the consultation it will take another 5-6 weeks for an appointment. There's a good chance they are going to cancel on you as well (as they did me). Instead of doing the right thing, and trying to fit you in as soon as possible, you just go to the back of the line in priority and have to wait another 5-6 weeks for an appointment. Here's the kicker, during this entire process, prepare to be shown absolutely ZERO empathy from the person on the other end of the line. Take it one further, not only no empathy but they are blatantly rude to you. It's a shame that these people have either never been in a situation where their health depends on receiving proper care, or they have already forgotten what it feels like to receive care urgently and be respected in the process. Here's a list of Neurologists in the East Valley that all have better reviews than this place. Please take your medical needs to somewhere that actually cares about you. - Neurology Associates of Neuroscience (Chandler) - Arizona Neurology Care (Chandler) - Longevity Neurology Center (Scottsdale) read more

Horrible experience. Showed up for an appointment they refused to take out medicare insurance and even refused cash payment. Horrible office manager! Another family member had bad trouble with test results. Had to take a day off just to get test results. Don't bother going there. I wish knew ahead of time, would have saved a lit of frustrations. read more

I was told the appointment was 1030 so there at 1027 and she she says it was at 1015 ??? I would have to reschedule. There was one person in the waiting room for a reason. This is not a place for customer service hopefully something serious doesn't happen to me that could have been prevented. read more

I would give this facility zero stars. i Do not send your patients to this facility. EVER! They never answer the phone. They never return a call. They will lie to my patients and tell them they never received the referral. I have left several messages for a call back since January 28th! Oh, and his little gem is A LIE. "Due to high call volumes the maximum hold time, will be 15min." Some advice for the quality control person in your organization: "IF YOUR EMPLOYEES EVER WERE TO RETURN CALLS, THERE WOULD NOT BE A HIGH CALL VOLUME. Perhaps, profit margins would be better than they are. read more

***WARNING*** DONT CALL THE OFFICE MANAGER , SHE DOESN'T ANSWER HER PHONE OR RETURN CALLS ***** I'm about to lose it. Day 17 of a migraine and feel like I'm going to literally pass away. The first doctor (Dr Joy)- was so rude to me that I actually felt uncomfortable calling to tell him I was extremely sick. I switched and now it's been a FULL week , 3 emergency room visits later , multiple calls and still no prescription. Now they're saying a pre auth is required , when I've been calling every single day. This is the reason for this review. I have not been feeling well and I do not believe this is ethical at this point. I am about to go to the emergency room again if someone could please have Kate or her Assistant get me to where I need to go since my meds were just called in on the 11th after I kept saying nothing is working. I also was told the day after my appointment to come back and pick up some samples. Why weren't they given to me during the appointment that I took off from work to go to in the first place the day before? This isn't fair. I feel sorry for anyone is not able to take care of themselves on their own. I would really enjoy a day that I feel good and not drugged up on muscle relaxers with a headache from the top of my skull all down my face traveling down my neck , shoulders and back. I'm extremely upset with the entire facility. I have no quality of life and it's really hard waking up each day knowing I'm not going to feel well. read more

This Dr's. Office is horrible at answering the phone, or calling back. They don't care about their patients at all. I have been asking them to send a letter of authorization to my insurance so they can cover my migraine medication for weeks, and they don't respond, call back, or call my insurance , is so frustrating. Is really hard to live with migraines day and night read more

I came here because they had the earliest availability. I appreciate the great customer service - all the staff were very receptive and very friendly. I look forward to coming back as each time I have the experience was the same - perfect. read more

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When you walk in you are first struck with the cleanliness of the office facility. Not a bad waiting room environment--which is a good thing as you have to sit in it for quite a while filling out about a million pages of information--most of which seem to be repeats of each other! Upfront staff was nice enough, but were obviously making personal phone calls while manning the desk. Shame, shame, shame especially in an office where most of your clients are in pain and little touchy about not being immediately and continually tended to in a caring manner. I was there for an EMG of my forearms. Both the prep and the actual procedure were done in a professional, straightforward manner. Both of the providers were friendly, but not overly so. They did take the time to explain the entire procedure and then walk me through it as it was being done. I wouldn't actively seek somewhere else to have any of the services they offer. I guess I would rate Gilbert Neurology a "meh" but not a "boo". read more

Horrible care. Had an 11 am appt with Dr. Joy and office told us to arrive at 15 mins prior which we unfortunately were 7 mins late and they so rudely canceled the appt. We had all 9 pages of paperwork filled out prior. They rescheduled us with new NP jessica hill at another location at 1pm that same day. We arrived 30 mins prior and Dr. Joy's patients were arriving at 12:45 and none of them had their paperwork filled out and they were all going to be seen. After we saw NP Jessica - took 2+ weeks to get referral for MRI and never got referral for driving to independence that she recommended. Switched to a new neurologist and requested 3 separate times for gilbert neurology to send medical records - never sent. I would not recommend this office to anyone. read more

Dr Hodgson and his staff are so thorough and helpful. I would recommend him to anyone whose family member is having cognitive or memory issues. read more

As others have said, if I could give this place zero stars I would. From the very beginning, it has been a nightmare. I left multiple voicemails to never have any returned, other medical professionals I was working with also left multiple voicemails for clarification on scan orders and never had a phone call returned. Dr. Hodgson blew off two of my appointments - one the office said he was taking a last minute vacation and the other "something came up" but happened to be on a three day weekend, I'm thinking another vacation day. They genuinely do not care about their patients, and they make that so obvious. I urge everyone to consider a different neurologist office. read more

Don't bother with them! Horrible experience! I have MS and continual migraines . It was no issue for my previous doctor. I have been there for a year and had a great doctor however she left. I was told it would be a smooth transition to the other doctor but it wasn't. There was lots of confusion. I was told not to worry everything was figured out. I set my appointment to meet with Dr. Joy regarding my MS. I called and left a message for Dr. Joy about me possibly having a flare up or episode. it took over 24 hours to get a call back (which if you are having either of these 24 plus hours is not great). The call I get back tells me that Dr. Joy, who has never sat down with me regarding my MS, thinks I have to many things going on for him to handle. His partner that had me before had no issue. Dr. Rafael was great! Too bad she left bc she and her nurse Andy were on top of everything. Dr. joy apparently can't handle anything! read more

I got referred here for an EMG as I am dealing with wrist and elbow pain in both arms. I believe her name was Trisha, who did the first part of my EMG. She was fantastic as she walked me through each step. Dr Ajo Joy did the second part - which was for sticking the needles into my muscles. He was very polite and quick! Going into the appointment I was a little worried, but both of these people were terrific! read more

OK care if you can get in. Been going there 3 years got off my every 3 month migraine schedule as I was ill. Every time I'd call to get an appointment it was a big hassle This last time I called to reschedule...IT TOOK 7 phone calls and a drive over to talk to someone at the front desk, to get an appointment. I asked why their call center never got back to me and this was the VERY RUDE answer I got. "We get over 1,000 calls a day at this office and we only have 1 person to answering the phone. We got Back to you right?! (There's the problem, plus I've never seen more than 1 maybe ?? 2 doctors at this office.) Then I called the On Call DR this pat weekend as my migraine pain had gotten soo bad I was considering going to hospital but wanted to check in with the doctor first. I NEVER got a call back from anyone the whole weekend. By the way my earliest appt is 3+ weeks away to get my Botox which I haven't had now since November ‼ Oh and today, day 7 of this mess I left a direct call for my Dr, and no I haven't heard from him. Best of luck. read more