There office has been there for a long time and they have many repeat customers. Dr Gilchrist has retired but hand picked a great replacement. The staff are all seasoned and trained by Dr. Gilchrist read more

11-15 2022 I called multiple times to try and schedule an appointment for an eye exam. Staff does not answer the phone. When a female staffer called back at the very end of the business day she had an attitude the minute I told her I would like to schedule an eye exam and said "well... I can schedule you "BUT" it will be sometime in February at best. Then when I asked to be placed on a list for a call in when someone cancelled, she stated they did have a list, but not that she would put me on it?! It was obvious she was trying to steer me away from making an appointment. I had heard when Dr. Gillcrest was there this was a good business, obviously that is not the case anymore. Due to her attitude I then stated they should be able to see all of Tappahannock by February and that whenever I go by there, there are never over a couple cars at a time in the parking lot so we know that is not the case. This twisted her and she placed me on hold, left me there for an extended and unacceptable period of time (intentionally of course), then refused to answer the phone and transferred me over to an answering machine again. I knew what she was doing and the type of non-professional lazy being I was dealing with just by the tone of her lazy and monotone voice and her obvious attitude when she first called me back, so I immediately returned to my TV show while she "thought" she was annoying me. Needless to say, their staff (or at least this particular staffer) goes out of their way to steer customers away and only keep those ignorant enough to put up with this type of unacceptable treatment from a business. Do yourselves a favor Folks, do not encourage the incompetence of this business, go to a true professional and get the service you deserve for your hard-earned money. Society needs to stop enabling the incompetent and undeserving. read more

I do not recommend going here for your eye care if you have other alternatives. .....Pros of This Facility: There is not a long line so you see the doctor quickly. They take any insurance It's convenient for those leaving in Tappahannock They have friendly staff .....Cons of This Facility: My eye exam was very quick and not thorough. If you have a previous prescription your new prescription is base upon it. They upsell you on their glasses whether you need/want them or not. My " brand new glasses" had scratches on the frame and lenses. I went for an eye exam and prescription. They billed me for an eye exam but did not give me my new glasses prescription until I sent a request for it. I tried to return my glasses they refuse me until I returned with a white male by my side. read more

This place is great, I've been to this office twice now for my eye exams. ( June 2013 and June 2015) and I really love it. The staff are all wonderful ladies and Dr. Gilchrist is probably one of the best I've ever seen. And I've been in glasses/contacts for over 20 years, so I've seen my fair share of physicians...he takes the time to ask questions and if you wear contacts he places them in your eye, checks your vision again as well as the fit before sending you on your way. Today he had me wait 10 extra minutes before I left just to make sure the lenses had settled ok and that my vision was accurate. These were also a different brand and style then I'd had previously. Gotta say I really love this place. My only gripes being...it's in Tappahannock. A good 2 hour round trip for me. 2nd gripe is that both times I've been the appointments run a little lengthy because I wasn't seen "on time" Appointment time 10:30, got there 10:20 taken back for exam 11:10...didnt leave until 12:15...other than that if you are looking for quality eye care with a fabulous Dr this is the trip worth making. read more