The doctors attitude for one. She is very condescending and downright rude. She had me fighting back tears. Also she said that Costco wouldn't do a thin lens which she said I needed and that's not true. She actually scolded me for not getting a second opinion when I had Lasix surgery in 2015. I finally had to tell her that was many years ago and could we just move on. She also acted very irritated with me not understanding what she was actually saying to me. I'm so sorry that I'm not a doctor and do not understand medical terms! Also she really likes to brag about herself which I feel is very unethical. I will never return to this office nor will I ever recommend her. I guess maybe I should have seen a red flag when I called to make an appointment at 10:23 am and she could have seen me at 11 am. I made the appointment for 12:15 same day. Not very many patients???? I walked out of there shaking and doing everything I could to hold back the tears. Needless to say, I took my prescription to Costco and paid 1/3 of the price. If I could give zero stars I would! read more

They moved in 2022 and I found them, they are incredibly professional and friendly. I love going here and would recommend everyone visit.

Gilroy Optometry was excellent. Dr. Tran fine-tuned my previous prescription, and my vision is better than ever. The staff is friendly and even tri-lingual, which I see as a big plus for our community. I highly recommend Gilroy Optometry for all your eye care needs. read more

DR Tran was knowledgeable, thorough and very kind. Staff is very helpful and professional!

Checked in without any trouble and didn't wait too long before being seen. The doctor took time to review my notes and walked me through what they were looking for. Asked plenty of questions and explained their thought process without being too technical. It felt more like a conversation than just being talked at. I liked that they gave suggestions but also asked what I was comfortable with. Nothing felt rushed and I had enough time to bring up all my questions. A pretty good visit and I left feeling heard. read more

Charlene is amazing and super nice I highly recommend if you need a new eye doctor ! Office is super clean and well taken care of.

I formerly used Dr. Tran when she was by the outlets but found her lenses to be overpriced and appointments took too long because she loves to chat about everything but eyeglasses. I though I'd give her another chance and went to her new office. The appointment was quick but when I called a week later to check on my order she sounded rude, short and said it was going to take up to 3 weeks. I was pretty surprised. I then received a call 3 days later from her staff saying my glasses were there. When I picked them up she looked right at me, didn't greet me or acknowledge me as she sat there talking personal matters about what men like, dressing up and dating with another customer. Her staff assisted me and were pretty nice. Unfortunately, I'll never return. Her customer service sucks. read more

Really disappointed with the customer service I received from the doctor. Her staff was amazing. However, Dr. Tran was judgmental, rude and has horrible customer service skills. She overcharged me for a pair of glasses and when I went in for a refund she responded with "I am sure you need the money." In addition to that, she made several other comments that made me feel very uncomfortable. I feel sorry for her staff. read more

The receptionist was very nice from the phone call to schedule an appt and then during the visit. The Doc was nice as well but seemed to like to talk a lot more than listen, even when she was asking questions about my vision issues. Then we got to the sales portion of the appt - that's where things took a turn. I picked out potential frames and we sat down to talk pricing - the Doctor never wanted to give a straight answer about the out the door costs and the comparison of different products. When I started talking about shopping around on frames because her costs seemed highly inflated she started trashing her competitors, including Warby Parker and their 'garbage' lenses and frames. Fine to have an opinion but to outright lie that another company can't provide upgraded progressive lenses while my wife, sitting right next to me, was wearing them ON HER FACE! When I finally got it across that I would not be dropping nearly $800 in her office, she got extra fun stomping around while gathering my prescription. Listen, I get she makes her money on the selling of frames and lenses but it's low rent to call out competitors by name and even more so, throwing attitude when someone politely declines your, in my opinion, overpriced wares. read more

I have purchased 5 different pairs of glasses from Dr. Tran over the past 5 or 6 years. She is an excellent diagnostician and all the glasses have been the highest quality (much improved over the glasses I got online and/or through a certain "club members" only warehouse store.) I acknowledge that Dr. Tran is chatty and carries on a lot of conversation. I, personally, would rather have someone engage with me than be silent and treat me like I'm a non-entity with a credit card. She has always worked to accomodate the changes in my insurance (thanks employer) and tried to get me the best deal. Good glasses are expensive and the price companies charge for frames is piracy but she tries to work with me and my family. I appreciate that. read more

First time going there (for my annual eye check); definitely will be back. Extremely nice people, most pleasant to speak with, and unlike one of their competitors, they don't try to sell to you services and or materials you don't need. Only negative is, there was quite a wait (in the exam room). read more

I was in Gilroy on a business trip from North Carolina when I had a foreign object lodged in my cornea. As my eye deteriorated, I felt I had to find someone to treat me, which was difficult since this occurred on a Saturday afternoon, when most optometrists were closed for the weekend. I called Gilroy Optometry and Dr. Tran was able to stay after-hours to help me. She was able to successfully remove the object with virtually no scarring, and no impact on my vision. Not only did she save me at least 24 hours of further pain, but she also prevented my eye from continuing to worsen (which may have impacted my vision if left untreated). All for a reasonable price! Thank you Dr. Tran! read more

If I could give less than one star I would. I almost walked out before my appointment even began. Horrible customer service, dr was so judgmental and condescending as multiple people have said. I was so disappointed, she came recommended. read more

We love Dr Tran! My son was 6 when he first saw her. The dr prior at another office gave us the wrong prescription. It was so far off what it should be and never explain things in the level Dr Tran did. My son could actually see after seeing her. She is so good with him and really cares about her patients. His eyesight is really bad and made sure to explain everything in detail and in away we understood . She is awesome! I think people that say she is rude might be too sensitive. We never experienced that with her and have seen her for a couple years now. She takes her time and makes sure she invest time and effort with her patients. I would recommend her! Specially for young kids. read more

I got my prescription at Costco and I couldn't settle for any of the frames they had there so I ran all over town looking for a pair that I like and just as I was running out of hope, I decided to try Dr. Tran's office. I found the glasses that I was looking for and I also found the nicest, sweetest Optometrist in town! Dr. Tran and her assistant made my experience smooth and effortless as well as exciting and fun! The staff is incredibly helpful and the other customers in the room seemed to have a liking for Dr. Trans amazing energy! read more

He took our son to get a eye exam and new glasses with this office about 2 was ago. Our experience with the DR was great! Our son has adhd and so it can be difficult to get the exam done. She was very patient with him and help him understand what she was asking him to do. My son loved her and so she will be our eye doctor from now on. read more

This was the worst optometry office ever. The doctor was rude and judgemental. Being in the medical field, it so important to always make your patients feel comfortable.This is something this doctor needs learn and teach her staff. read more

I have to say, that it's been a year since I've been here. I have the same complaint and perception as others who gave negative reviews. She does cross boundaries as a professional. She also is very judgmental. I am over 40 and I don't dress like an old woman. As of matter of fact, I am a fashion lover and feel people should dress how they feel about themselves. She made a comment that was a bit indirect by sharing her opinion about how we should just let ourselves age and just let the younger generation take over cause we're just getting old and we can't stop it. She also was very rude when I walked back in to her office to get more information about the eye glasses she prescribed to me, in which I spent alf $500. She was angry that I would even return because I was concerned as a customer. She may have thought I was going to argue with her and return them. Please don't go to her. If you don't have insurance, go to Costco. They don't charge as much and have better service. read more

My mother & I have both been here twice and both times were very unhappy with our visit. Dr Tran started off nice and friendly at first but once she found out that I was there just for an eye exam she completely changed her demeanor and got really snappy with me. She was also against me keeping my original frames for my glasses she wanted me to purchase frames from her when there was no need to I love mine and they are some what new and in perfect shape. She simply just wants your money! I DO NOT recommend this place at all. read more

Well... the frame is 185 and 200 for preverica plus 140 for transition lenses plus 160. And else where could be a lot cheaper. Plus better service. People works at front is really nice and polite. Not the owner. She is simple RUDE. If you have questions, you basically won't get an answer. She would keep saying aww your kid is so pretty and cute stuff like that til you walk out of the door ... we had to redo the lenses since the frame was way too big for a kid, although she would say well don't have your husband come here again to pick out the frame... I mean aren't you supposed to give out suggestions... and she kept saying don't have your husband come over and over. Super rude and disrespectful.oh and if you have insurance would cover it, they would tell you that you won't get your glasses after 3-4 month so pretty much your option is ordering one pair out of pocket. But actually we picked up our insurance pair within 3 weeks, only thing is that the options for insurance frame is really cheap and plastic. I would've gone to other places if they have a return option lol read more

I had an appointment the other day here and the optometrist is so nice and talkative! I had a really good experience here. I would definitely be going here for my eye exams for now on ! read more

My appointment was scheduled for a Saturday. Martha, the technician/assistant, confirmed my appointment with Dr. Tran the Friday before my appointment. She was professional and friendly. I've actually purchased contact lenses from this office last year with a current prescription that I had and Dr. Tran was very kind to help me with my order. So, this was my first time actually being checked by Dr. Tran. Dr. Tran was very informative as we went on with my check up. She answered all my questions and even recommended that I switch to 2 week disposable contacts versus the daily disposable contacts that I was currently wearing. She not only saved me money, but they are very comfortable. I would recommend scheduling your next eye appointment with Dr. Tran. She is very helpful, informative and welcoming. Her office is located very close to the Gilroy Outlets, too. I found that to be a perk. :) read more

It was due for me to purchase a pair of prescription eye glasses. After reading some reviews, I chose Gilroy Optometry. Per Dr. Tran's assistant, Dr. Tran has served the Gilroy community for the past 9 years. My experience of an eye exam and the process choosing a pair of Flexon prescription eye glasses was simple, easy, and without hassle. Dr. Tran was professional, personable, genuine, and honest. I say that because she understands there are times when a customer may not find the eyewear he/she wants at the time. She is willing to write me a prescription allowing me to have other options elsewhere. She and the assistant did not react to my prescription request and kindly wrote one for me. Other optometry establishments were usually offended by my request for a written prescription. Both Dr. Tran and her assistant were helpful with answering my questions and took the time to make me feel welcomed. Eye exam and new prescription eye glasses price were very reasonable. I would recommend this establishment to family and friends in the Gilroy area. read more

Very thorough, my insurance was accepted and friendly staff. I enjoyed the office envíenme t and how the optometrist took the time to explain each test recommended and for specific disease it was targeted to identify. read more

Weird place. Went to get eyes checked, and optometrist talked my head off. Also acted extremely odd. To top it all off, prescription felt off and had to go to another optometrist to get the correct one. Would not recommend. read more

Our experience with Dr. Tran has been really good. Yes, Dr. Tran is chatty. (Finally! A health professional who actually asks questions and is curious about me as a person!) Our exams have been super thorough and she has brought several things to our attention that needed checking out through our health provider. Their selection of frames is large and her staff is excellent. They are super helpful with finding frames that flatter your face and match your "style". We've gone here for several years now and I thought I would finally sit down and write a review. We've been very happy with their eye exams and with our frames and lenses. If you are wanting a taciturn, "just business" relationship then maybe this isn't the business for you. If you want someone who really cares and listens to you and your problems or concerns and treats you like a friend then this is a great place. read more

Called Friday and was seen the next day which I was so grateful because my vision has been horrible,besides Dr being very sweet and down to earth, she did a great examination informed me with everything I didn't understand,she took her time which I very much appreciated . Glad I came to her thank you dr read more

this visit to this optometrist proves that you should review a business before you use it this eye dr. Charlene Tran has to be the worst optometrist I've ever seen she is very nosey into personal business and does not seem to grasp the idea of moral conduct, my initial exam here was so unprofessionaly conducted, it is sad when your impression of your doctor is worse than her employed, my next appt will never be here, so in short if you want a proper exam from a real Dr. and not a quack check your reviews good read more

I love this place. The doctor the staff their all good people.. my two kids had been given a prescription from somewhere else that wasn't what they needed.. but the doctor and their team did the best to fix it..now both of my kids can enjoy reading doing homework and actually being able to see with the rite prescription. I'm really thankful for the doctor who took the time to test my kids with so much professionalism.. the staff are another part of what truly makes this place a wonderful and awesome place..thank you for your help Dr Tran. read more

I have been wearing glasses and contact lenses since I was 9 years old, over 35 years now. I have not been to an optometrist is is less helpful than Dr. Charlene Tran, who is the sole optometrist at Gilroy Optometry. First, I have been having some strange blurriness in my right eye, and wanted to find out whether it was due to an out of date glasses perscription, or some issue wtih my eye. She rushed me threw my vision tests, barely acknowledging what I was saying about my vision issue, and started getting short with me when I tried to get her to slow down and figure out the issue. She didn't figure out the issue (but I don't blame her for that, since I have gone to an opthamologist, and he can't figure it out either), but she never seemed to care. She dialated my eyes before I was done trying to get the issue resolved, and then when I expressed concerns about the perscription, she put me back in the chair to check my eyes again. Only problem: my dialated eyes now won't focus clearly. So that wasn't any use. She told me that my current glasses perscription was so old, it was over-straining my eye, and that it would take a little time to adjust to the new perscription. So I picked up my prescription when it came in, and after wearing the lenses a few times, my eye still didn't adjust, so I contacted the office to ask what my options are. I was told I had none, since I had opened the package. Even though she got the prescription wrong, I was stuck with the lenses. I found her unprofessional, unpleasant, and unhelpful. I basically wasted over $200 at her practice. Do not go to this office, you won't be pleased. read more

Dr. Tran is great and so sweet. The office is clean and staff is welcoming and friendly.

I decided to drop in since I wasn't doing much except roaming around the outlets while my girlfriend was making her rounds, happily shopping. Dr. Tran was kind enough to check if I was due for an eye exam. Apparently I was due for one. My eye exam went smoothly. Dr. Tran was very knowledgeable and amicable in answering my inquiries. She even assisted me in picking out my frames probably b/c her assistant was out to lunch, or maybe shopping. ;p Nonetheless, I appreciated the service. I'll make sure to come back for my next check up. Perhaps it'll be the same time when my girlfriend is out shopping here again. :p read more

Incredibly rude. My husband went there to get glasses. A month later, I went there because of some issue he was having and could not go because of work. They remembered my husband and asked me if I was his mother (I'm a bit older than he is). I told them I was his wife and the 2 Asian women who were there exchanged looks and started giggling. I only stayed there for another minute and the woman waiting on me could not seem to wipe the smirk off of her face. read more

I would not recommend this place at all, the doctor seemed very sweet at the start but as soon as I asked about a price we had previously discussed being different she switched her mood and became very rude. I even went in a second time to try and give it another try and again when I had asked to see my records and began to explain that I wanted to possibly purchase eyeglasses online to save a little money she didn't want to show me my records and explained that she wouldn't mess up writing it down and scoffed when I told her I wanted to double check.. very rude lady the rest of the staff was very nice but I won't return read more

I was very disappointed with the whole office practices. I was rushed, and treated as if I wasn't a paying customer, and rudeness between owner and her employee was apparently uncomfortable. Never the less I wouldn't expect someone not ever have previous knowledge to the Dr. Assuming I understood her which I had to redirect again and again that I never in my adult years have had a eye exam or knowing the process of getting glasses or the exams. So I wouldn't purchase something (eyeglasses) without knowing crap about what were the differences between any of what she was offering me. Bad business practice. read more

Horribly rude optometrists. She does not treat people with respect. Scolded us for looking at the glasses befoe the eye exam. She did not want us to touch them until the exam.. we were respectful, only pulling out one pair at a time and placing them back respectfully. She treated us like kids. I am 56 years old and if we cannot try on the glasses beforehand or whenever, why does she put them out with mirrors next to them. She's nuts. read more

Me and my mom went to see Dr.Tran since i was over due for a pair of glasses.She was super sweet about it and gave me a whole new eye exam agian.She assisted me in choosing my frame and even helped me repair my old ones until the new ones came in.She put my glasses on a rush order and i had them the very next day. Dr.Tran actually cared about how my sight was doing and she also was super funny and making jokes here and there. I would definetly recommend her services:) read more

I happened to stop in Gilroy Optometry to have my sunglasses fixed. I needed a hard to fit screw to hold the frame together. Charlene Tran was very helpful and pleasant. She found the right screw and fixed my glasses for no charge. She also repaired the nose holders (or whatever they are called) for a small fee. She was professional and friendly. I recommend Gilroy Optometry. read more

This is a great place to get an eye exam and pick out your frames with the help of Dr. Tran and her beautiful assistant. Haha. I got a nice frame of glasses there and some nice raybans with prescription lenses. I've been to other optometrist and they don't treat me in the most kind professional way Dr. Tran did, my eye sight is much better due to gilroy optometry. Other places are boring as Hell but when I go there they treat you well and help you out...so who ever complains about Dr. Tran and her fair prices you should take you cheap a** somewhere else if you can't afford it... read more

New patient for a few years. Have been very happy. However, my last experience was truly awful and horrid. Dr. Tran shared her personal feelings about races not mixing and how certain cultures are beneath her. Let's just say we will not be returning. She said these comments in front of my children who were very upset by her statements. read more