Absolutely Do Not Recommend - Disorganized, Unprofessional, and Disrespectful…read more
I cannot overstate how disappointing and frustrating my experience has been with Dr. Sekhsaria and Family ENT. From start to finish, this practice has shown a complete lack of respect for my time, money, and trust.
I first saw Dr. Sekhsaria on March 18, 2024, for a rhinitis issue. Because I was still within the one-year healing window from an unrelated rhinoplasty, I was told I'd need to wait until July 2024 for surgery to address the rhinitus. I was assured the office would begin working with my insurance for preapproval and would contact me to schedule.
At that March appointment--which lasted less than 10 minutes--my nose was scoped without any numbing spray or lubricant. Three months later, I received a bill for $238.86 for this brief and unpleasant visit. When I contacted the office in June 2024 about both the charge and surgery scheduling, I was told nothing could be done about the bill and that someone would be in touch.
No one contacted me until January 24, 2025. I responded promptly on January 27 and followed up again on January 29 when I got no reply. Silence. Not until May 23--nearly four months later--did I finally hear back. The excuse? My emails went to their "junk folder." That folder typically auto-deletes every 30 days, so this explanation seemed dishonest--but I gave them the benefit of the doubt.
We finally scheduled surgery for June 6, 2025, and I sent my updated insurance information. Then, on June 2, I received a call saying I had to come in that week to complete an insurance-mandated appointment. So I rearranged my schedule (and work) and made an appointment at 1:00 p.m. on June 4.
I arrived early at 12:50 p.m. and waited... until 1:30 p.m., when Dr. Sekhsaria finally walked in--clearly returning from lunch, holding a paper bag and a Coke. Over 30 minutes late. That is not just disorganized; it's disrespectful and unprofessional. Again, my nose was scoped without any anesthetic or lubricant. I was told insurance still hadn't approved the surgery, but that I'd be contacted the next day (Thursday) with an update.
Thursday came and went. All I received was an automated reminder for the surgery. I called and was told they'd update me on Friday morning--the day of the surgery.
Friday morning, I missed a call and received a vague voicemail at 9:38 a.m. from someone named Carla. I called back at 9:46 and asked for Carla, I was told she was unavailable and no update was ready. I called again at 11:48 and was placed on hold for ten minutes. That was the last straw. I hung up and called back to cancel everything.
After canceling, I received repeated calls from Family ENT at 12:04 p.m., 12:24 p.m., and 1:55 p.m.--suddenly very eager, once I had cancelled.
For context: I am a practicing attorney. I understand what it takes to run a professional office, and this is not it. The red flags were abundant--poor communication, sloppy administration, lack of follow-through, billing issues, unprofessionalism from the physician himself. And I fully expect another several-hundred-dollar bill for the five-minute insurance "approval" appointment on June 4.
Save yourself the frustration. Dr. Sekhsaria and Family ENT have absolutely no regard for your time, your money, or your trust.
