Rude phone staff. I called asking about booking availability and was directed to the website where…read moreI was told to click a non-existent "book now" button. Eventually we figured out it was the "Buy Now" button on a specific promo that was somehow tied to the calendar. I gave feedback that this was confusing and was gruffly & aggressively "thanked" for my "criticism." Yikes. Not interested in trying to relax in a place like this.

Very unprofessional!! And the massage wasn't even that good, felt the same as I did when I got…read morethere.

The Female Therapists are Wonderful There Work Monday…read morethrough Saturday The prices are quite fair!!!!

First I'd like to say that I've been here before, and I had a wonderful experience. Last year I had…read moreweakness and pain in my left leg/hip that wasn't corrected by recurring chiropractic visits. I decided to go to a massage therapist and ask them to massage my butt. (I don't know why this makes me giggle.) I was black and blue but now I can lift my leg again! Because of this great first visit (plus the Harry Potter decor of the building), I'll give this 2 stars instead of 1. For Christmas this year I asked for gift certificates for this place because of my previous positive experience. Today, not even a week after the holidays, I eagerly used one. Within five minutes of the massage, I was battling in my mind to stay positive--maybe things would get better. They didn't. I truly felt like someone was rubbing lotion on me. That's it. I eventually asked for more pressure because I'm one of those people who don't speak up when they should and I think it resulted in elbows and knuckles being thrown into the mix, but it just didn't feel good or relaxing (I kept thinking about proper tipping etiquette for a bad massage and was stressing myself out). I'm not sure if the massage therapist had long finger nails or what, but I rarely felt a thumb--and never pressure from her other fingers. I ended up falling asleep--because of boredom. If there were a way to get up and shake hands and declare "this just isn't working," I would have done it. One hour ended up being a bad thing instead of a retreat. There were also a couple of Kleenex's leading up to the room--one right outside the door sitting in a cup on a ledge, and another on a table in the room that she disposed of as she left the room so I could undress. It's cold season and she works with her hands, so I was mildly grossed out. I have another gift certificate so I will be returning, but I'm going to be very specific with the receptionist and I'm going to tell her about my experience today--although I'll feel like a jerk. I truly hope that this woman was just under the weather and they force her to take sick leave, and I can adjust this rating after my next visit.

The negative reviews were from quite a while ago, so thought I'd try it since they had closed and…read morere-opened. Nope. Awful. I don't think she had ever given a massage before. Had no idea what she was doing. Raked her elbows up and down my spine. Worst massage I ever had. And it was cold in the building and like other reviews said, smelly.

I don't leave reviews often, but I had a very bad feeling when I was here. My masseuse seemed very…read moresweet but there was a significant language barrier (fine w me), the sheets were unclean and the pillow had someone else's hair on it. She was trying to play music from her cell phone but it sounded like she was texting someone. Didn't introduce herself, didn't ask my name or questions about what I was looking for/ feeling. No intake form or anything. The massage oil was a lid of Costco coconut oil that was being reused for each customer. Asked for 90 mins but ended up leaving within 5, I felt unsafe. I was really excited about this spot but will not be returning.

Wow can't believe the reviews! Maybe under new management?!…read more I was at a medical appointment and decided to look for a massage that I could have been fully closed. Usually, this is a specific type of facility and this one was exactly what I was looking for As you walk in, there are lounge chairs about 10 and then there are about five massage chairs to the other section. The cash register is in this area and then there's a closed area with I assume separate rooms for private massages. I had the 30 minute chair and 30 minute lounge Jack was my masseuse and he had very hard pressure But I had a knot in my shoulder for over a month and I just wanted relief He was very thorough and worked every night I had the chair is basically massaging your back and arms and hands and a little back of your leg but not much. I was very happy with this 30 minutes. Then I moved over to the lounge and he worked my head and shoulders and upper back area and then went to my feet which he had very firm pressure which I enjoyed as if it's too late I become ticklish and then he did about five minutes on my arms and hands which I could've went for more Well, this will be more of a drive for me. I will drive here again. It was 75

Just got off the phone! Assuming it was the owner who…read moreanswered the phone he was soooo rude. Interuped me several times as I am trying to ask questions since I have never been there but received a gift certificate. I told him f.u.... then hung up! I know... Immature on my part, wish I would have read the reviews first, I wouldn't have called at all. Am going to give the gift certificate back

I was referred by my friend who is also a Muslim woman.I am very nervous about being exposed and…read morehaving someone touch me.I have been in pain since my 3 rd child and have severe back and hip pain.The therapist here came highly recommend for having 15 plus years experience in medical massage and also having a masters in psychology and being respected and understanding about patients having mental health issues with anxiety such as myself.So I felt I could be safe here.I looked up the therapists credentials and knew they were legitimate.After speaking with them I booked the apt for 90 minutes.The therapy studio was in a historic office building that was secured and safe.The therapy room was very nice and upscale it was beach themed and felt like a little mini vacation.The Woman was very nice and gave me a robe to change into and time to get comfortable.She took care of all of my back and hip pain I am truly grateful them caring so much.I highly recommended this therapy office especially is you have anxiety or very bad pain and need help

Amazing massage and a very professional therapist. I love the beach themed therapy rooms it was…read moreabsolutely gorgeous I really felt like I was at the beach on vacation.I felt completely relaxed. The therapist I saw there was very knowledgeable and very skilled.I had previously been in a car accident and injured my lumbar vertebrae. I had severe stiffness in my lower back for years and pain due to sciatica that had also been causing pain and stiffness in my legs and she was able to help ease the pain that I have been suffering with for a long time. I will definitely be back. I'm very happy that I was able to find, such an awesome place.It's nice finding a massage business with people who actually care about how you feel and treat you like a person and who have descent prices.

I have no idea if this is a good place for a massage because the owner just didn't show up. I'm…read morepretty frustrated because this person is fundamentally showing a lack of respect for my time. I planned my day around getting this massage that I scheduled a week in advance, I drove 30 minutes and the owner only realized they were going to miss me when I rang the door bell. They texted and said it was a family emergency which I hope everything is okay and well with that. But they texted and said that they have an emergency and that they forgot about me. I mean...I certainly had better things to do than drive an hour round trip and wait 10 minutes to get nothing for it. This person didn't even have the courtesy to call and apologize or offer a discount or do a free add on on a future service. Just a way too late text that seemed to think that missing an appointment was a little whatever. Like, I get things come up but if I have a family emergency, I can't just not show up to work and not tell my boss? But this person seems to think it's okay. In fact, reading the other reviews here, this person seems to lack a basic level of professionalism. I think what's more frustrating is that they seem to have a pretty stringent cancellation policy and I confirmed my appointment multiple times. So clearly they expect respect on their time. This is very rules for thee but not for me and I'm just feeling so disrespected and I quite literally waisted an entire afternoon.

I've been going here for years and Frances is amazing. I discovered her through a Groupon and have…read morebeen back consistently at least once a month for stress relief. It's in the basement apartment of a old Victorian home that shares multiple businesses. The room is comfortable and her massage is great.

Business card says "complimentary massage for every 6th…read morevisit." Walked in & was told that you get your complimentary 30 minute massage after your 6th visit not on. Please fix your business cards that's considered false advertisement. Was even told the last time I was here that on my next visit I would get my complimentary massage. I guess they were upset for having to honor a 30 minutes of free labor on a slow day ?

I'd be going to New Day for over one year, rooms are very clean and very professional masseuse. I…read morehighly recommend recommended it.

Decided I was going to have an impromptu 90 minute massage today, I booked online at You You…read more Booking process was easy. After scheduling a code to enter at the door was texted to me. The spa is upstairs, the spa decor is lacking but the massage more than made up for it!! Jack is phenomenal. His massage technique is different than other massages I have had, and let me say again he is very good. As a female I was comfortable and never once felt uncomfortable or anything along those lines. I encourage others to support this small business.

I purchased a couples massage on Groupon. There might be a language barrier but no words are needed…read moreduring massage sessions. The two massage therapists worked in unison with each other confirming my and my boyfriend's comfort. I'd definitely recommend them to anyone! Thank you for the lovely experience!