The Quality of this Service call was extremely poor we where quote a little over an hour a half I was cool with that because it was the cheapest rate when the time past I was looking like okay where is the driver? I called the first times for and updated eta dispatch said the driver stated 25 -30 minutes still on another job. I said okay... another 45 minutes passed I called dispatch again still no driver dispatch placed me on hold and called the driver and stated they gave the driver my information and that the driver would contact me shortly while talking to dispatch the driver called and said he would be out in 25 to 30 minutes I stated you do know the original ETA was 1:41 it a lil after 2:30am and the vehicle has been running since 11:00pm I place the call for road side assistance around 12:15am . Driver stated oh I didn't know the vehicle was running I'm on my way while sounding like he just woke up he didn't sound like was out and about at all let alone working. Not to mention this the first I've ever use this service and there wasn't a location shown once my driver was dispatched so I should have known it was going to be a problem usually soon as they are assign the company name pops up on the screen with an estimate time and you see a location all I got was two false estimates time and a long 3 hour wait very very very poor customer service this is unacceptable no explanation or anything just false arrival time after arrival time. read more

See all

I contacted emergency roadside service at 9:45 PM who dispatched Gipson's for assistance, I received the Gipson's rep contact information and was advised they would arrive in 90 minutes. 90 minutes in itself is absurd, however I'm aware there are customers in front of me so fine. Well, 1 hour 45 minutes later, nothing. I text the rep who was dispatched asking for an ETA and received no response. I then received a message from the emergency service who advised "the service was canceled at my request". I contacted the company and advised I didn't cancel my service to which they responded, "well the driver has canceled" to which they had to send someone new. With that being said, I spent 4 hours on the side of the highway after midnight because this company decided they wanted to be lazy. I wouldn't recommend this company to anyone! read more

Gipson’s Roadside Assistant - Roadside Assistance Near Me

See all

We had a leak of coolant on our motor home one hour south of Jackson. The mobile mechanic came and worked until midnight to get it fixed. He had to do two trips to get the replacement hose and clamps and only left after he was sure everything was all right. read more

I hate to even write this but NO STAR I had a request for the company to come out . Waited TWO HOURS no call , no text , or ETC from the company End up having to change my own tire or I still would be sitting there waiting on the next company which would've been another hour or two . Owner if you run across this and take the time to read . PLEASE TELL YOUR WORKERS keep the customers UPDATE a simple call or text can go a long way . I am first time mother and thank GOD I know the lady that owns the daycare and she is understanding person or I would've had to pay a fifty dollar late fee that I DO NOT HAVE TO GIVE . just a bad experience overall read more