I always get great quality service when going to Gateway!!! If something else is found they discuss…read moreit with you. Staff listens and is attentive. Thank you!

Ordered a full set of Pirellis. Arrived Monday at 0900 as agreed on Friday for installation and…read morealignment. Was told on arrival tires hadn't arrived after being assured on Friday morning they would be in stock Friday afternoon. Another employee arrived at desk to say they were in fact in store. Left car. Returned at 5:00 to be told they couldn't do alignment today. Told them Monday is my only available day and was assured on Friday could be done at same day. Apparently someone decided they COULD get it done, but it's almost 6:00 and I'm wondering if it will be done correctly?? I'm very perturbed and have real concern Re capabilities of employees with whom I've come in contact today. Have bought tires for multiple cars at Gateway for YEARS And always had professional customer service. But not this time and likely last purchase of product or services.

My car broke down while traveling through Jackson. I had it towed to car care clinic on Hwy 51…read more They were amazing. Everyone I dealt with were so friendly and helpful, over and above other places I have dealt with. I had to leave it with them for a week before I could get back and they took very good care of it. It is running terrific and I am very thankful!

Couldn't be happier with the service. They were very professional, helpful, and much less than the…read moredealer quoted me for the same work. We will definitely be back and recommend Heidi to everyone!!!!

This place has great customer service and does great work! Will be taking my car here from now on.read more

Had an appointment and was not disappointed. Great service. Good timing and considerate service…read more Clearly the owner/manager cares about the quality of service he provides. I will return and would highly recommend his services.

Nice fresh meat selection with good prices. Other limited fresh produce, too. Plenty of frozen…read morefoods to choose from however, we're starting to try to reduce our ultra processed foods. Many Asian dishes to choose from that we've never had before that are really good. Staff is fabulous and they make the experience so much better. I've used the hearing aid center and am very pleased. Very professional.

Great place to shop for groceries an clothing, larger…read moreselection of Asian food . We use the optical shop to get my glasses, a great food court food to a cheap.

Yet another bad experience with them within the past few years. IF they even answer the phone,…read moreyou're left on hold for way too long then promised a call back that probably won't happen. Quoted me $7k for a new transmission and did not even address the issues that caused me to bring my vehicle in. After getting a second opinion from a dedicated transmission shop, nothing was wrong with my existing transmission.

I called to get a quote on how much it would cost for a complete AC unit in my vehicle for…read morereplacement. I was quoted less than $1000. So I took my veh there to be checked out. I was then told it would be over $2600 . Plus I would have to pay $110 diagnostic charge . I asked was diagnostic tests ran and was told no. My question is why I had to pay $110 then?? So I picked up my vehicle after paying it and took it to someone else that actually ran tests and they are only charging $10 to run AC TESTS. Big difference. Neither place can I afford to get my AC fixed, been without for 2 years but what should I pay for something that wasn't even done.

Excellent customer service. They went above and beyond with helping fix a flat tire…read more I'm from out of state and they did everything to help resolve and fix my tire issue. I highly recommend. Julie Ann was amazing. Thank you so much!

I should have looked at the reviews before I went to this place…read more I had a tire sensor on my dashboard come on. I, naturally thought I might need a new tire. I made an appointment for today. I arrived about 15 minutes before my appointment. The man at the check in desk went out to look at my tires. No guage, just his eyes. He came back in and asked if I wanted new tires. I said, yes if I needed it but just one. He finally went back out, with a guage this time. He came back and said the front passenger side tire was the bad one. He said it and my back 2 tires were dry rotted. I couldn't see how that was possible since they weren't that old. I said I didn't have money for 3 new tires. I inquired about the low tire price I had seen online. He said they didn't carry those tires and mine would cost $150. I thought that was very high, but if I needed it. Over an hour later, he comes up to me and says, ha ha it wasn't the tire after all. It was a bad sensor. But since I had already bought the tire, they would give me the sensor ( which was $126, he said) for free. So what I think happened here is just what they say happens to women regarding car service. I think I was price gouged and definitely sold something I didn't need!! I was looking for an honest, full service place that would handle all my automobile needs. This isn't it.

Mavis of Madison - you are despicable…read more... I've been a loyal customer for years because historically you tried to help, a little more than most. No more.... Now you're just another rip off artist.... I brought in a tire for a simple patch Waited a day for a response and eventually had to call multiple times to get an update You told me "we can't repair your tire because of its age" The tire is 4yrs and 12 weeks from manufacture date.... Tread is still like new [see images] Nail / damage is dead center tread and is as minimal as they come When I got to your office I asked to "see" the written policy, "I don't have it written, it's a 'corporate' policy that my manager told me, nothing over 4yrs" "Are you kidding? That tire is perfect. Are you that determined to force me to buy a tire?!" "Sorry, it's not me, it's policy" "Policy that you can't show me? That you were told? That you just know?" [stares with a stupid look] As expected I go to another shop, they look at my tire and say "that tire is perfect, we'll take care of you" Fixed it, on the spot, in 20mins, for free...... Mavis - you will never get another dime from me... UPDATE: the response to my post automated, they don't care...

I accidentally called this place instead of Firestone to check on my car. The manager was a…read morecomplete butthole to me...