If you are looking for your repair man to go to the wrong house , show up late , and come…read morecompletely unprepared for the job at hand then search no more. Now , I could understand if we didn't tell the intake person at their business what exact repair we needed and what size pipe we would require , but we did , and yet they were unable to do the repair and told us they could not return for weeks to do the repair. They also threw out there that we should be thankful as they were doing us a favor.? I will say the repairman was super nice and clearly just an innocent party in this unprofessional train wreck. I'm not an HVAC specialist but I do know enough to know that it doesn't take 3 weeks to get a small common sized pipe in their possession to do a minimal repair. Our correspondence was with Jason , who we believe is the owners brother. He was beyond rude, disrespectful and down right horrible Just do yourself a favor and pass.

Great experience with A Plus HVAC! We got 5 quotes for a complete gas furnace and central a/c…read morereplacement. We ended up choosing A Plus - and we're happy we did. From the owners on through the tech/install crew, everyone was professional and friendly. They did a great job - including a special request for a framed platform for the a/c. It came out great. Also, everything was cleaned up at the end. They explained everything, patiently answered all our questions and helped us every step of the way: including the MassSave HEAT program and even processing our MassSave rebates.

Immaculate install and follow up and they navigated the rebates process for me…read moreThey installed a dual fuel system with propane and Heat pump and smart thermostat that works beautifully

Not reliable, unprofessional! Having problems with a new system they installed. The heat went out…read moremultiple times over the winter, and now the AC flooded the basement. We called and they were supposed to come for a service call, but they no-showed, and we never heard from them again. We have called multiple times, over weeks and weeks and they never return any calls. I would absolutely NOT recommend. They seemed great at first, but now I'm sorry we used them!

The oil company I buy from doesn't service furnaces and I needed service because the temperature…read moreon my thermostat was dropping although it was set on 70 degrees and there was cold air coming out of the vents. Other companies wouldn't talk to me . .. they said they were too busy and it was 2 days before Thanksgiving but Joanne at Ludlow Heating & Cooling talked to me and I told her I'd buy oil from them if they'd help me so she sent Jim over to solve the problem. He found a broken part . He showed it to me and explained so much. I knew he had a lot of experience and I was so happy that he came. I'll only deal with them now because they're what I need and THEY ARE THE BEST

Last month my furnace died and I was in need of a good company to work with. My neighbor suggested…read morecalling Ludlow Heating. I did and Bill was here right away. Explained everything to me and when it could get done and cost, etc. I had several phone calls to them and they were always so pleasant. The job went smoothly and quickly and it was so good to have heat again! They helped me get paperwork filled out and the guys that were here were great. I would recommend them to anyone. Bill and Karen have a great business and it was so good dealing with them.

Simply the best. I needed my boiler replaced and caught Gary at the right time as I'm in the…read moreBoston area which is not where he typically works, but we chatted and he agreed to drive to my house. I knew of his reputation from a heating help board I had been on in the past and knew he was the guy I wanted for my install. When Gary says he'll be there at 7am you better believe him. He showed up on time and went right to work. His lead plumber came shortly after and drove what I'd call a mobile plumbing shop. These guys don't mess around, they had every tool and fitting imaginable and I couldn't have been more impressed, except for the fact they were heads down all business the whole time they were here. Gary was here from 7am to 6:30pm and spent the time to make sure everything was perfect and that I knew all of the features available before he left. The quality of the work was beyond impressive and we couldn't be happier! Btw, the boiler is a Viessmann and it's awesome, I can monitor it from my phone and on a recent trip I was able to lower the domestic hot water while we were away which saved us gas.

Wilson Services come by for two jobs in the past month, replacing a hot water heater and updating a…read morepart of the heating system. The crew did an excellent job in both cases. Definitely a cut above the competition.

Our system went out at 3:30 on a Friday and they showed up in an hour and fixed it!! It even needed…read moreto be charged and they brought that later after they fixed it. they were kind, polite and very helpful!! Highly recommend!!

O.M.G. they are great. Came out quickly and they were here for 15 minutes and fixed my problem. I…read morenever even thought of checking the outside wires to see if the puppies did anything to them. Wright Choice definitely was the correct choice to go with. They found the problem in 5 minutes and had it fixed in minutes. There phone number is on the top of my list and in my phone for service. Thank you so much

Predictably, on one of the hottest days of the year, my A/C conked out. I tried calling all of the…read more"billboard" brands, who were happy to take my information and said they could come the same day, only to later call and say they were booked out for a week. Enter Tim from Hometown. I called to request an air conditioning repair, and he squeezed me in between other service appointments that same day! Within minutes, he had the problem (a faulty capacitor) diagnosed, a new part in, and was on his way! The pricing was fair and transparent and amazing for same-day service. I highly recommend going with a local, fully-integrated provider like Tim if you want reliable, efficient, friendly, and accommodating service. Thanks again, Tim!

I wanted to install central AC in a 1950's ranch with a 1970's addition. Hot water baseboard which…read moremeant an expensive option for central air and so the decision was to go with Mini-split/Heat pump. And two types - ducted in main house and wall mount in addition. After several quotes from several providers, Matt at Hometown had not only the most cost-effective quote by a mile, he was more than patient and understanding in dealing with some family issues causing many delays in making the decision to proceed. 2025 changes to regulations meant getting contracts signed by year-end 2024 and once decision made, Matt was extremely prompt in getting all done so that it hit 2024 regs. Work began in early Jan 2025. Matt and his partner Dave were prompt, timely, professional and neat! Workspace always broom swept each day of the 5-day job. When a mid-course correction to installation occurred, Matt was more than accommodating in making the change with no impact on budget. Inspector came today and commented on the quality installation. Matt and Dave took the time to explain what they are doing and answered all questions. Matt handled all regarding application with State and any Federal potential for rebates. These guys provide a quality product, excellent service and reasonable prices. I highly recommend them!

I'm not very happy with Noonan Energy right now. The price of oil has increased by 18.5% since the…read morewar with Iran started, yet Noonan has increased their priced over 30%. It went from $3.58/gallon to $4.58/gallon. I feel that was a little excessive. PS I'm not from San Francisco. I live in western MA. Can't change it.

I've been dealing with this company for a year and a half and I can tell you the customer service…read moreis not there. The woman in the office has a horrible attitude. Every time I call, whether it's regarding an oil order or service for the system she is not a nice person. If you hate tire job you should quit! The guys that have come out to my home have been nice, both serving and oil delivery. Unfortunately, the woman answering the phone is the "face" of the company and ruining the reputation. I won't be ordering oil or service from here again thanks to her bad attitude and disrespect. Too many companies to deal with bad service. Find a company that is welcoming and wants your business, Nonnan doesn't.

From start to finish, this company delivered outstanding service. Their team was professional,…read moreknowledgeable, and extremely respectful of our home. They walked us through every step of the installation, answered all of our questions clearly, and explained how to use and maintain our new heating system so we can get the most out of it for years to come. The installation itself was done with great attention to detail -- they arrived on time, worked efficiently, protected our floors, and cleaned up so well it looked like they were never here. The difference in our home's comfort is incredible, and you can tell the work was done right. It's rare these days to find a company that combines fair pricing, quality craftsmanship, and exceptional customer care, but they truly delivered on all three. We highly recommend them to anyone looking for reliable heating services. We are beyond satisfied!

This would be 5 stars if they didn't end up price gouging for a routine maintenance visit…read more I've used them before, once for a routine service visit and once when a radiator pipe was leaking (they ended up also doing our next service on the boiler at that time). The first time they did the maintenance, they didn't drain and refill the boiler, which was always done by any previous service techs. The second time I asked them to (after they replaced the bolt on the leaking pipe) and they did. In June of this year when they came for the maintenance, I mentioned that I'd like the boiler drained/filled again. Steve starts talking about how if I want the boiler drained, there are separate charges since they are different jobs, the burner and the water. This is news to me; every reputable tech has always drained the boiler as part of the service, even when we had an oil boiler, and the charge includes both services. After spending no more than 15 min total on my boiler, I go to write a check ($125 a year ago) and he says he needs to call the office to get the price. Red flag. They did not quote me when I called, but I also had used them before for the same service and knew that if the price went up, say to $150, I would have been fine with that. He returns and says it's $325 and does this song and dance about how their costs have gone up and he's not going to charge me the $125 fee to come out. What? It would have been $450 for a 15-minute scheduled routine maintenance call? I followed up with the office a few times to get an invoice with the 2 "charges" broken out. You guessed it, a month later they have ignored the request. I try to keep my business local rather than go with the big companies. Top Mechanical gave me a great lesson on how the little guy will choose to rip you off if he feels he can get away with it. Go with the big company is the takeaway if you don't want to be ripped off.