"Look behind the cloths, behind the chair Lookin' for them…read moreReds everywhere I looked way up my chimney hole Even looked deep inside my toilet bowl" (Bob Dylan) Let's be real, toilets are a fairly important part of modern life- wouldn't you agree? And if one (to put things delicately) isn't quite up to the task when you hit the flush lever, and the other seems to have a mind of its own and runs continuously when it wants to, it's time to head over to your local plumbing and heating store to do something about it. Which explains why we headed over to Avon Plumbing and Heating to chat with Showroom Consultant Margo who was super friendly, knowledgeable, helpful, and was a real pleasure to work with. We ordered a full replacement for toilet #1 and a "guts replacement" and a new seat (the old one had cracked) for toilet #2. A few days later, the job was done, and I want to also give a shout out to Office Manager Cam and Andy, the plumber who handled all of the work at our house. Everything looks and works great, and we had a very nice first party consumer experience with Avon. By the way, their showroom is amazing!

We recently used Avon Plumbing to renovate our bathroom and add a soaker tub. Margo was very…read morehelpful in showing us options to fit our space. She followed up with us along the way and made sure our needs were met. The installation process was professionally handled with a daily task list. The sub-contractors did a great job and made sure that the floors were protected. From demolition, plumbing, sheetrocking, painting and tile floors everyone did a great job! Nancy and Bob Granby, CT

West Side oil installed a gas burner in my little fireplace. The price for the whole thing was…read morewell within my budget. But that's not the best part. After it was installed, and a gas tank position in a discreet place on my property, the technicians came back twice to make sure I was comfortable using it. John was especially helpful, gave me more information and showed me how to use some features. I got an invoice this morning- $0.00. Surprised and grateful. Thanks WSO- Jackie

Service from West Side Oil is phenomenal, both Oil Service and plumbing. Employees are the nicest,…read moremost considerate business people I know in the business. My promo stopped working in the morning of December 26. They were at my place within 40 minutes, and also arranged for an oil delivery at the same time. That Alec is eye candy doesn't hurt either.

We had our oil furnace and ancient AC replaced with a full heat pump system, along with a new water…read moreheater, installed by Ash. They were amazing! Super responsive, great work, and really nice people. I'm so happy with the results. Highly recommend them!

Steve and his company installed our mini-splits in my house over a year ago in December/January…read more24/25. We paid $20,000 for two units. They worked fabulously for the first 8 months- we live in a Cape Cod built in the 50s with no heating devices upstairs. The bedrooms were warm and cozy in the winter, and cool in the summer. And they were so quiet! However, since installation, Ash has been flaking and ghosting me on appointments! So the background is that our mini-splits started pumping out cold air in mid-November '25. So I called for a service request, they came out, fixed it, and it only worked for a few days. I called for another service request a few weeks before Christmas, and I was told that someone would be at my house on a Friday - and no one came out, or called me to let me know they weren't. The next day I called, and they said they would come out that day [Saturday]. Their van broke down and they weren't able to come out, so Steve said he would come to my house the following day. He basically ghosted me all day until 6pm; he was out of state, and he nonchalantly replies "I was going to [come out to you] but the boiler [at my in-laws' house] had other plans for me lol." So he tells me that he would be at my house the next day, and he was and he did temporarily fix the mini-splits. He also told me that he would text me every day for a couple of weeks to make sure it was still working - and he didn't. The mini-splits broke down again. So one of his techs comes out to service it, it doesn't get fixed, and they said they "made an appointment" for April 1st. April 1st comes by, and no one has called or texted me about my service appointment. I tried to be nice and patient and give them a little time, so I wait until April 7th to text Steve, and I get ghosted again. So I call the business last week. He sounded like he understood my frustration, and said after he hung up with me, that he'll text me an appointment date. He doesn't. So I call the next day, and then he tells me we would have an appointment today on the 21st at 930 - and he doesn't show, and he ghosts me through text, and when I call the business, I get an AI voice mail instead of speaking to an actual person. So I now I have $20,000 mini splits in my house that don't work and I need to find a new HVAC company. It takes a lot for me to even leave a 1 star review, let alone a 1 star and an actual written review. I tried to give them the benefit of the doubt over and over again, but since they're ignoring me, I don't really have any other choice.

A week ago our water started to turn off and then come back. Called Shaffer Beacon and it turned…read moreout my 40 year old well pump was shutting down on overload. They scheduled to replace the pump the following week and Randy and his crew did an amazing job. Pulling a 40 year old pump that's 185 feet down isn't an easy job. They replaced the pump, the piping, the wiring and the pump cap, so everything is brand new. They also suggested, and I agreed, to replace the 40 year old pressure tank rather do it later on a separate service call. Unfortunately for Shaffer, Randy is retiring next month, which will be a great loss, but I'm sure his assistants will fill his shoes. Next will be the 40 year old boiler and 40 year old oil tank

Was a satisfied client of Beacon Mechanical for many years. The new ownership deal is questionable…read moreto me. They called to do an annual service on the A/C. They stated that there would be a $60 fee to drive maybe 15 miles and then a $180 hourly charge. I went elsewhere for under $100.

Recently had our Central Air system replaced. The workmanship was outstanding, and they left our…read morehome clean when the job was finished. The new system runs quietly, cools the house perfectly, and has made a huge difference in our comfort. It's clear they take pride in their work and care about customer satisfaction. Peter

My mother's condenser stopped working at worst possible time this summer. This company also…read moreinstalled my home air-conditioning system so I knew they were reliable and trustworthy. I was able to get them scheduled for a couple days out, on a Friday afternoon end of day no less, and the technician was able to diagnose and fix the unit within 10 minutes. Matt was very professional and explained everything. Appreciate the service from this company. Thank you.

Joel is a first class HVAC professional. When my condo's AC unit broke down, he was very…read moreresponsive, efficient and friendly. Got my information, ordered the parts immediately, and had my new AC unit in the next day! Highest recommendation.

After living in my house for a little over a year, I realized I never had any maintenance done on…read moremy AC unit, nor did I know how to maintain myself. I requested a quote from Joel on a Sunday and received a response within an hour. Joel offered to call me that day to provide a walkthrough of my central air system and outdoor unit with instructions on how to maintenance them. Over the phone he was considerate, patient and very helpful when teaching me about my unit. He made me feel at ease about maintaining my AC unit, and I am glad he took the time out of his weekend to sit on the phone with me and give me a free walkthrough. I highly recommend Joel, and I will be sure to give him a call for any issues I have going forward.