Going back for a mammogram is always a little bit stressful but the staff here are always so…read moregracious and helpful and actually get you through in a timely matter. While showing grace and kindness. I couldn't ask for more. And I have to admit all of the decorative bras on the walls definitely add a touch to take the edge off. Keep up the good work St. Jude.

My biggest complaint? I scheduled an appointment for 630am for an ultrasoubecause of work. It's…read morepast 7 and still waiting. The waiting room is now full. Ridiculous

I met this Dr in 1984 after several years of pain & undiagnosed problems. Dr Mark was knowledgeable…read more& most importantly honest. He told me I would most likely have cancer return in 20 years but it's 20 years later, now 31! I've had 3 different cancers now & survived them. I'm very grateful to Dr. Rettenmaier & the Lord for the 20 plus years I've been given. I do recommend him.

he saved my life he is not only a great Dr he knows his stuff he takes time to listen and cares for…read moreeveryone's well being

This place is extremely disorganized. Appointments do not mean anything. I made an appointment and…read moreprepaid for an injection but still had to wait for an hour and a half to be seen as if they didn't know why I was there. They made some lame excuse that they were waiting for approval. I thought that's why they called me in for the appointment in the first place. They told me on the phone of the up front co pay to pre order the injection so I paid it and made the appointment thinking It was going to be quick. When you have cancer and are so sick the last thing you want to do is sit in a waiting room with other sick people.theres no compassion here. Suggest they make appropriate time for each appointment and stick to it.

This place is the absolute worst. Their front desk staff never sends in lab orders, even after…read morereminding them. Then the doctor doesn't send pertinent lab orders-causing repeat labs needing to be done. Their nurses in the infusion center are their only redeeming aspect, as they are angels. But overall this center has created so much extra work for me, and has caused stress and headaches. After a year and a half of trying to give them a chance, I've transferred my care elsewhere, and the experience where I'm at has been much much better. Please avoid this office if you are able!

Terrible clinic -- avoid if you care about your loved ones…read more Our experience here during a cancer crisis was beyond frustrating. Dr. Kim, the oncologist, showed zero compassion -- he rolled his eyes when we told him this was our first referral after the diagnosis and offered no helpful information beyond saying surgery was urgent. He claimed he submitted a referral, but a week later we learned it hadn't been sent. No apology -- just a late submission to a surgeon who doesn't even accept new patients. We found a qualified surgeon ourselves and requested a new referral, only to be stonewalled by the authorizations department with excuses like "it'll take 7 days," blaming insurance (which confirmed approvals take minutes). No call back from the doctor. Phones go unanswered. Office feels chaotic and unprofessional. In a time when every day matters, they cost us nearly two weeks. Stay away from this clinic -- especially if time, care, and communication matter.

I never wanted to write this. But as someone who has sworn an oath in my federal role and is bound…read moreby strict standards of compliance and integrity, I have a legal and moral obligation to speak up. The Oncology Institute (TOI) failed my family and that's putting it mildly. A suspicious mass identified earlier this year was met with same day canceled appointments, delayed referrals, and no follow ups.. I not only became a full time caregiver for my loved one, I was now forced to take over TOI's administrative responsibilities: making calls, chasing authorizations, tracking down labs, coordinating between facilities. That is not the job of a family member. That's the clinic's job, and they failed. Because of this negligence, the cancer has spread and terminal. The fallout wasn't just emotional. I've lost income and have had to decline federal job assignments to manage the mess they created. While TOI hides behind California's malpractice caps and legal protections, this is no longer just a state issue. The failures here rise to a level that demands federal oversight. Formal complaints will be filed. I refuse to stay silent while others risk going through the same. I will pursue every legal remedy available to ensure this organization is held financially and ethically accountable for the harm it caused.

If I could give this place 10 stars I would my mom needed a surgery on her spine that they…read morebasically said she had a 10% chance of survival and if she did survive she'd basically wish she was dead probably but the doctor did the surgery and she came out of it perfectly fine and no complications these doctors are miracle workers thank you very much!

The staff and care are great. Facilities are clean and modern. No complaints there…read more The biggest failure of this building is the parking lot is tiny and there are only THREE handicapped parking spots. That's crazy for a hospital. Anytime I've been here, people are jockeying for parking. Often I've had to take my mother and park in the residential area a block away and have her get in a wheelchair on someone's lawn then wheel her into the facility. The second egregious thing is that it's a hospital and the main door doesn't have an auto open for wheelchair access. Is this not basic accommodations at a hospital?? This just makes visiting this building a hardship even though the doctors and nurses provide a good service.

Dr. Shum is kind, professional, knowledgeable, and takes the time to explain everything clearly. I…read morealways feel head during my visits, and I appreciate the thoughtful approach to my care. I highly recommend Dr. Merrill Shum to anyone looking for a caring and attentive physician.

Dr. Merrill Shum MD is the best oncologist out there. He makes sure your care is top priority! I…read morehighly recommend him! The utmost care and compassion and excellent quality care! When you first walk into the office there is Kim and Joscelyn to greet you with their beautiful smiles! Alexus calls you back to take your vitals and draw your blood, hands down she is the best phlebotomist out there! Thank you Ally for your kind voice and making everyone feel comfortable as you administer my medications and fluids all the while monitoring my IV! I'm grateful for having the best team in Whittier! You've done good Dr. Shum! Your Staff is amazing! Thank you! You are all loved

Everything went well. I couldn't ask for a better job. Thanks again Justin for your fantastic work…read moreand price

Dr Curti is the best…read more I recently had a bad experience with his office and wrote a really nasty review. I had decided to leave the office and search for anew hematologist. I found one in Long Beach and that Dr told me that Dr Curti was the best. During this time, Dr. Curti was calling me to help me and let me know what steps he had taken to fix the problem. When you're sick, you don't always think clearly or rationally. Anemia can make you crazy. My cognition was off and I was very depressed. But Dr Curti saw right through that. He helped me. I'm still dealing with my anemia 14 months later but he's helping me and he's not giving up. His staff is wonderful and after our little bout, I few like they are part of my health team. I had written a terrible review before, but after all they have done, they don't deserve it. Dr Curti WILL help you. And along the way if things get bumpy, tell him. He will help you. Best Doctor Ever!

Used to be top notch care when Dr. Lindgren was there. He retired and the staff all changed as…read morewell. The office appeared dirty on the two trip I made (had been going there for a decade) and the new Dr., Dr. W....and the nurses left much to be desired.i I see the other reviews are older and 5 stars. I would have agreed with that.

Very very good experience - but expect it to take awhile. Saw a Dr. Tran. Here is how it went…read more.. Was promised a "New Patient" package would be sent and to have it filled out completely and bring it with me. It never arrived. I had the common sense to show up 30 minutes early because of that. I was handed paper copies of forms (yes, from back in the stone age) and I got to work. It was largely written by lawyers. **KUDOS! ** I was taken on time for my appointment. ** Many of the forms requested the same information, I left it blank. When the Medical Assistance asked about it, I said they could take it from the other sheet. She understood. Spent a LONG time with the NP who took a very thorough medical history. I was very pleased. Eventually, Dr. Tran arrived...some reviewers on other sites slam this woman...I will not. She was very courteous and congenial, she answered all my questions very completely and showed plenty of care. She did say I did not need to go into much detail when answering because she read my paperwork so I could get straight to the point. She was VERY polite and professional, her tone was one of helpful, not "you are boring me" like some reviewers write. To prove her point, later in our interaction, she dropped a couple facts that were in my paperwork that I had not told her directly. This woman appears to be a great doctor, organized, friendly, smart. I'd trust her with my life at this point. Oh wait, that is kinda why were are here. To get five stars: Automate the intake process with a tablet or send me to a website before I come in. Although I was there a LONG time, the time was always productive, I was not sitting alone. So, this place is well run. They have a Dr there who I did not meet, but he has been there 50 years!!! No wonder they run smoothly, lots of wisdom floating in that Dr head

I've been to The Oncology Institute of Hope & Innovation in Murietta, CA twice now since my…read moreLumpectomy and to be honest, I'm disappointed. I believe the doctors there are OK, but the rest of the staff, and the incredibly long waiting in the front and back rooms both are unacceptable. I have showed up on time at each of my appointments, and have yet to be able to actually talk to the doctor before over 2 hours have gone by. Why bother to give me an 11:AM appointment when I don't see the doctor until almost 2:PM? I have never waited to see a doctor for that long in my entire life! The staff at the front desk are not the friendliest or most professional I've ever experienced either. They won't give you any information unless you, the patient makes it a point to drag it out of them. They take their sweet time getting authorization from my Insurance. I could end up dead before I finally get authorization for radiation therapy, or even obtaining an authorization for the first confirence with the radiologist. I must say, judging by the first two visits I've had with this medical business establishment, I am not impressed.

Two weeks had gone by after the request in person for my medical records to be sent to another…read moredoctor. That doctor office called me on a Friday at 5pm to say they have yet to receive any of my records from oncology. On Monday I called to speak to medical records. They say they have no records of me even requesting my medical records to be sent. I told them I have a visit in the next two hours and to make sure my records are sent. This office is such a joke. On another note, I called two weeks ago to update the office with a new medical status as I am pregnant now. I asked if I need to run additional tests before my visit. The person on the phone said they will update my oncologist with my status and will give me a call back. It's been two weeks and nothing. I'm looking for a new oncology office. This office has been unprofessional since the beginning. Never returning calls or promises they make. Lose paperwork and is such a headache to get them to even send any of my paperwork to other doctors.