I simply cannot say enough about the incredible customer service that I received from Mercedes at Glad Rags in Lenox, MA! I have shopped at Glad Rags both times I was in Lenox while visiting the National Shrine of Divine Mercy. In late November, my husband and I accidentally left my winter coats (including one I just bought at Glad Rags) behind when we checked out of our rental unit. I called Glad Rags to ask for help and boy, did I get help!!!! Mercedes drove to our rental unit in a snowstorm to pick up my coats then boxed them up and shipped them to me, saving me a substantial amount of money since their rate was much less than I would have paid for a service to do the same. I was so grateful to receive my new coat in time for a wedding on December 6th! Also when I bought the coat, the owner and employee made sure that the minor alteration they suggested to move the snaps would indeed work and not cause any mark on the coat! If you are interested in "top notch" customer service, be sure to visit Glad Rags when you are in or near Lenox, MA! You will not be disappointed! read more

Everything is fantastic. Really great selection of clothes - I never leave empty handed.

Hands down - the friendliest retail associates in Lenox! Went in with a group of friends and just had an awesome experience trying on clothes. Reasonably priced options and a lot of great styles. They were very helpful! Bonus - they had great music on and it brought the energy up even more! Needless to say, we all walked out with purchases. We will definitely be back! read more

Lovely shop with nice items. I bought a great utilitarian bag made from recycled bottles. Mercedes was very friendly and a great customer service person. read more

this is a typical super expensive boutique in Lenox. They have weird random clothing that I can't really imagine people wearing and it's all pretty expensive. so for that they get 2 stars. they get another star for staff, they are all very nice, not pushy and not boutique-y either. you know, that condescending "are you really wealthy enough to be in here" attitude. They are nice and they talked to me about my fourth star reason for shopping here. Hanky Panky thongs. yes indeed, Glad Rags sells the worlds best thong. Look, i don't know how they can be so comfortable and at the same time 'one size fits all' but they are and i don't question it. sure you could go over to saks and get the exact same thong, and hell, they have an enviable color wheel of options. but Glad Rags sells Hanky Panky for $16 where every other retailer in MA sells them for $18. i'm probably not conveying my sheer unadulterated joy in being able to by ridiculously expensive underwear for $2 cheaper in an obscure Western Mass boutique, or convincing you to make the drive out there. If you are in the area, and you love fancy panties, hit up Glad Rags. you'll be sticking it to Saks and looking hot while you do it. read more

First time in Massachusetts, decided to take a walk through downtown Lenox. This store was affordable and stylish with friendly staff (and a friendly dog!). If I'm ever in Massachusetts again, I will be sure to visit this store. read more

Lets just say that my mother and I have been FRIENDS of the store for over ten years; Lynn and Caroline are two wonderful human beings who not only explore the creativity of clothing but the creativity of friendship as well. When looking through the array of designs offered, a conversation evolves naturally, and in the end a friendship is made. No one ever leaves the store feeling as though one has over paid or made a purchase that was is not worth while. You will KEEP on GOING BACK for more. Just walk on in and you will find a world of fun and friendship through the doors of GLAD RAGS. read more

Hippy-dippy type clothing at boutique prices.

Cheaply made clothes at a very high price. It's all image. They have an image. And you should hear what they say about customers when they leave the store. read more

I have been going to Glad Rags for 30 YEARS. Every year, I can't wait till they open and it is one of my favorite places in the world to shop. Yes, the prices are boutique prices, but the clothing is high quality and truly unique - the pieces I get at Glad Rags are always my favorites, and people always ask where I got them. The staff is wonderful and the atmosphere in the store is so much fun. My Mom, my aunt and I go shopping there together and have the best time. It is a fabulous place! read more

I love Glad Rags!! The clothing is always sumptuous and the prices are very reasonable. The proprietor, Lynn West, is an easy going person who has great suggestions but doesn't push at all. My closet is much improved! read more