I came in last evening for dinner with 3 friends. We ordered 4 pizzas. It was not particularly busy, but not empty either. Pizzas looked great, good price, and other food looked great too. After 40 min and only one friend getting a pizza, I went and let one of the gals working know that we were missing three pizzas. We had noticed that a big group of 13 who came after us had already gotten all of their food, including what I believe was our three pizzas. She said that they must have gotten things jumbled and she would go check. I let her know our three numbers. We waited again another 15-20 min and she walked past us. We waved her down and asked about our pizzas. She said that they had told her they already made them.. yes! And gave them to someone else! So a young man comes out and gives us popsicles.. and said they are making them now. He said only one was in the oven, again this was another 10 min or so after speaking with them again. Meanwhile we see other tables get their pizza. Probably 6 other groups received food while we sat there over the evening waiting.
I'm leaving this review in hopes management will see and make sure to train better. They were all nice employees.
1) if they had understood the first time to send someone else out to make sure we got our food (why give numbers) this never would have happened.
2) after I told you we didn't get them, follow up to make sure your customers have their food and are happy
3) if you have customers who are waiting almost 1.5 hours for food, please don't insult them by giving popsicles. Offer a drink and maybe an appetizer, not excuses. That would have made us feel happy about things.
We did finally get our pizzas to go. My friends asked for refunds which the gal said she would look into but never came back. We did not want to cause a scene so we just left. That was my first time to bear lake, I'm not sure I would recommend coming here until they get it together a little better. It's a very cute place and they have a lot of potential. Again, the employees were very nice, just inexperienced. I don't want to leave 1 star review for that reason. read more