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    Glam By Kristal Austin

    4.4 (28 reviews)
    Open 9:00 am - 5:00 pm

    Services - Glam By Kristal Austin

    Color only

    Cut and color

    Haircut

    Glam By Kristal Austin Photos

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    I left with ugly orange hair
    Audrey H.

    I first learned about this salon because of an ad on Facebook advertising a holiday special for $140. Since the salon was close to my house I decided to give it a try. I was able to get in the next day at 3 PM with a stylist named Deanna. Originally I asked for one solid color all over (to even out the old existing color I had), but when I arrived I asked if I could do balayage instead. Since I know balayage isn't something everyone can do I asked if Deanna felt comfortable doing it. I told her if it was a problem I would do the solid color instead. She said she has done balayage before and could do it so I showed her a picture of what I wanted. She bleached my hair but the top was still really dark so she went back and bleached it a second time. By now 2 other stylists in the salon asked if she was OK and needed help. She said she was OK but obviously this made me nervous. Finally the owner stepped in and washed my hair and added toner. There was no definition at all- it just looked solid orange. By now its around 7 PM and I was getting annoyed because I had taken the day off of work and left my kids with my husband to do my hair. When I expressed my concern the owner said balayage typically takes around 5-6 hours. OK cool, but I didn't even get balayage. At 9 PM Deanna is finally done and asks if I want my hair curled. I declined since I had already been there 6 hours and I hated how my hair looked. Even though I was unhappy, she still charged me $160 for her work (see the picture for end result). The next day I went into work and my coworkers were shocked at how horrible my hair looked. I felt so mad and upset so I messaged the owner. Her resolution was for the same girl to fix it. Ugh. OK whatever so a week later they got me in again and told Deanna to just dye it dark brown and to get rid of the orange (At this point I wasn't going to even have her attempt balayage again). So she colored my whole head dark brown. After she was done we could still see some of the color she had done before in a few places. She asked if she wanted me to have her color it more but at this point I just wanted to leave. She dried my hair and curled it but didn't use any hairspray so my curls fell out about an hour after I left. So no, I don't recommend this salon and I really regret going here. I wasted $160 (no refund was offered) and 9 hours for hair that looks almost the same as when I first walked in the door. If I was the stylist I would have been honest about my ability. If I didn't think I could pull off the balayage because of my skill (or because of my dark hair and existing color as she told me after the fact) THEN BE HONEST!!! Don't lie and say you can do something when you can't. I would have appreciated the honesty and asked for something else.

    #sessiontwo #ashblondebalayage
    Nezbiancaiv ..

    KRISTEL did and amazing job!!! She took the time to work with my hair and was very very nice. She explained all the possible outcomes of the dying process since I'm naturally dark haired and I was trying to do an ash blonde balayage. Will be going back for another session ((:

    This is why I only trust her with my hair, I know I will always get what I want after she works her magic!
    Angelica G.

    Where do I start ! Kristal has been the only person to touch my hair. She is not only an amazing hairstylist, but and amazing person ! I promise you she will give you exactly the look you are going for and that you will be 100% happy every single time. She will always be upfront with you and will never just be there to take your money but to make you happy and make you fall in love with her work. If I could give her 10 stars I totally would ! Please check her out, her new shop is beyond amazing it's so chic and luxurious makes you feel so glam just by walking in !!

    Before

    I would not recommend going to this salon at all. I had an appointment with Maria Veliz on Friday 11/1. Before I went into my scheduled appointment, I originally had brown hair with low lights. I asked her if she could color match me to my natural hair color which is a medium to dark brown. She told me that it could be done in one sitting and that she would need to use a filler before she put on the color. She told me that it was going to be $145. I shut up to the salon for my appointment and we began the process. She filled my hair with the toner, let it sit for 20 minutes, rinsed it out, and then she applied the color. After she rinsed my hair out and blow dried it, I noticed it was red. I mentioned to her that my hair was red and she said she doesn't see it. I asked her if she could fix it, she agreed. We repeated the process, but this time she used a darker color and it still turned out to be red. I didn't want to say anything to her the second time around because it was already almost 9 pm. She then told me that my hair would cost $190 instead of the $145 that she had mentioned to me prior. I hesitated, but I ended up paying her for her service. I went home and looked in the mirror and it definitely looked darker, but it was just a really dark burgundy. The next morning I woke up and my hair turned purple. I called the owner of the hair salon and it turns out that she fired Maria two weeks ago but still let her in the salon to do my hair. Neither of them are willing to refund me my money. The salon owner offered to fix my hair for free, but I told her I already got it fixed because I have to go to work and I can't show up with purple hair. Therefore, I ended up paying another salon to do the color correction for $100. So $300 later I finally have what I want, but it's unfortunate that I had to pay that much money in order to achieve my goal. I told the owner that it was her responsibility to refund me my money since Maria was denying me the refund. I also told both of them that I did not want the full amount of money back, I would've been satisfied with a portion of it or even half of it. Kristal should be held responsible for who she allows to rent a station in her salon regardless if she was fired or not. I understand Maria is an independent contractor and was renting a station from glam salon, but since she is not willing to be professional in cordial then the next step would be having glam be held responsible.I am very disappointed and very upset about this entire situation and how unprofessional these women are. I do not recommend going to the salon at all however, Lavina does an excellent job and I would see her if you do go to the salon. If I could give the salon no stars I would. Do not get your hair done by Maria Veliz.

    Hair done by Elizabeth. Not only was she knowledgeable in what she was doing, but she provided excellent customer service as well!

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    7 years ago

    Eloy Pena is a stylist at Glam Salon in Riverbank and he is a GREAT STYLIST You will not go wrong by having Eloy do your next salon service

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    Ask the Community - Glam By Kristal Austin

    Do you offer home visits? Would like to get my sister-in-law (new mom) a haircut and style but she's got her hands full at home.

    Hi thank you for reaching out to us unfortunately we don’t do home visits sorry for the inconvenience

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    Review Highlights - Glam By Kristal Austin

    I promise you she will give you exactly the look you are going for and that you will be 100% happy every single time.

    Mentioned in 2 reviews

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    Glam By Kristal Austin - hair - Updated July 2026

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