Kalia is a lovely person & appears to be very skilled. In fact - my review is for an experience…read morefrom February (nearly 7 months ago) because I wanted to make sure I gave an informed, well balanced review - so here goes: The location - The location is inside a salon on Roswell Street - very small salon & very tiny parking lot - almost obliterated by what appears to be a used car lot (unsure) - so its easy to miss. The salon is an open air salon - which means there are no walls / door to block your service area and you can hear and smell everything going on while you are getting your lashes done - but 1) there was only one customer being serviced during my visit - and though they were loud and chatty the entire time - it wasn't super obnoxious and 2) Kalia's service area is in the salon rear, so you do have a sense of privacy. No stars deducted for this The customer service (during) - A little background on me - with my family commitments and workload - I really have let things slide when it comes to my personal appearance, let alone pampering myself and getting dolled up for the SO. For that reason - I decided to pull out all the stops for Valentines Day. That meant - a trip to the stylist for a cut and color, a visit to the nail salon, wax salon, you name it. I had never had lashes applied before (professionally or the inexpensive at home strips or individuals) and was worried about looking 'overdone.' So in that vein - I was very worried before our meeting - because we never actually had the chance to speak via phone so that I could discuss my desired look. She works A LOT & tends to be reachable via text only. So my questions / appointment scheduling were all done via text. Once I arrived - I had a great experience during the visit. After blocking out the semi-loud conversation between the stylist and her 1 customer (up front) - I found Kalia to be warm, funny and down to earth. She appears to be beautiful person (both inside and out). She was EXTREMELY thorough and presented me with photos and policies before we began. I wasn't crazy about my brow tinting - but that's more of personal preference thing. I loved the look of my lashes though. They gave me the exact look I'd hoped for - natural looking but still voluminous. 5 star experience The customer service (after) - Here's where it gets hairy. I lost a good bit of lashes that first night and I work nights - so this was before a shower or sleep - and I texted her (with pics) to inform her. She said losing some lashes the first night was normal. Let me be clear - she did indicate at this point that I could come back in that next day - that evening - but I couldn't because I was going out of town at noon to take care of something for my elderly parent - under no circumstances could I reschedule. And because of the holiday (Valentine's Day) she was not available to have me back in that morning or any other time during her customer satisfaction window. Over the next 48 - 72 hours (2 - 3 days) the lashes on the left side of my left eye fell out an alarming rate. I kept Kalia informed & I exchanged SEVERAL dozen text messages and pictures (posted here) after that. And she was respectful during these exchanges - but stood by her position that A) her lashes and glue were not the issue - and B) that 'lashes were not for everyone' and C) that her policy (which I signed) indicated that I had to come back in within a certain window of time to get my lashes filled in if I experienced problems (even though BOTH of our schedules - my going out of town / her heavy booking due to Valentine's Day - made this impossible.) But here's why I decided to write a review. Since my experience with Lashout! - I've had my lashes done again. Won't mention the salon name here - for fear that it might seem as though my review was written to garner business - and pull business away from Lashout! During the first week of July (for upcoming bday), I had my lashes done again at a different salon (second time ever in life) and after that service - even though around the second week - I had pretty much abandoned all the aftercare instructions - my lashes were still full & glorious. I washed my face, rubbed my eyes, you name it (because I was birthday was over and wasn't worried about looking cute - lol) and these lashes stayed on. My lashes still looked pretty good even at the 4 week mark and my final final lashes hung on until around the 6 week mark (though they looked pretty crazy at that point - I was afraid to pluck the final few stragglers). Wrapping up - I know - I will probably get a snippy, snarky, condescending (I'm high maintenance - or you can't please everybody, etc), response from Kalia - and my review will probably get flagged by the formidable LashOut! fan club - but I felt compelled to post this review now that I've had the opportunity to get my lashes done elsewhere. On yelp, 2 stars means "Meh. I've experienced better." And now I have.

I HAVE never had someone cancel an appointment on me TWICE! The first time she cancelled the DAY of…read moredue to family emergency. I understand stuff comes up so I rescheduled. Then she cancelled the night before my "makeup" appointment.....the day before my vacation! Didn't offer a discount or nothing. Put me in a bind......I COULD HAVE FOUND SOMEONE ELSE! If you book with her just know your appointment will PROBABLY GET CANCELLED. WISH I COULD GIVE NO STARS!!!!!!!

Deidra is great! She really does an excellent job and will never make you feel bad about…read moreaccidentally waiting too long for a fill (but try not to wait too long). Her fees are fair which is appreciated.

Deidra is truly the best! After moving from NJ, I tried multiple lash salons and none of them came…read moreclose. Thank God I found her. She really knows her craft--100%. She pays attention to every detail, is honest about what style will look best for you, and her salon is clean, cozy, and beautifully set up. Highly recommend!

Shadia is THAT girl!!! Been going to amazing lash studio for years now and I'm so glad to have…read morefound an amazing master lash artist/stylist like her . She is by far the best and always makes my experience 10/10. If you're thinking about booking, make sure you book with her. In all reality, the location you go to doesn't really matter, what matters is finding the right stylist that's the right fit for you. I'll attach some pictures as well of my lash's for reference. I'm constantly getting compliments on them and it's all thanks to her.

Been coming here for a while and lately it seems staff has changed and that has come with…read moreappointment being mismanaged and prolonged wait times. After being inconvenienced three times and not causing any scene no compensation of any form was offered but they want their masters fees. I pay for great service , at this point I'd take okay service over what I've been experiencing

Y'all please help me find my girl! They closed suddenly with no forwarding address or number !!! I…read morefeel bad for not remembering her name but her and Tan were the only ones in there and she was there every single day. Y'all help me out cause I need to find her !!!!

Such a great nail place. They can do anything. My nails last longer from this salon because the…read moretake time and do them correctly! It's clean and relaxing!

I've had 2 appointments with Ciera, both times makeup was flawless! she's very professional and…read moreflexible, you tell her the look your going for and mission accomplished! she also offers makeup classes. Ciera is very knowledgeable of Social Media, she gave me tips on how to boost my posts, awesome experience! I have referred her to friends and I will definitely be using her again.

Ciera is an awesome talent! Very professional. She made sure every detail met my desired outcome…read more She exceeded my expectations. I selected her to do my graduation makeup and it was amazing!!! That day everyone complemented my look. She made the makeup look effortless and flawless. I will definitely use her services again.

This is my first 5 star yelp review of any business…read more I go the Lady Volume done yesterday by Amelia. She did a wonderful job ! I booked for a Lady Classic but looking at other reviews I was nervous that the impact would be too slight so we switched it up. I'm pretty new to the lash life so I put my trust in her to frame it around my eyes the way she thought was best (cat eye) & I love the result. I booked this appointment last minute and this was the only time slot & service option they had available however I really am happy with the result. Overall the customer service was outstanding, quality of work and time management (30 min) on point . Amelia also taught me more about lash placement so now I am able to be more specific when getting them done . 10/10 highly recommend ! P.s that picture is funny, lol I was trying to get a good view of the curl.

I have been going here for 2 years and the quality has been fantastic until my recent visit where I…read morehad an eyelid infection and they were falling off just a couple of days after. Not sure what happened but it was a new technician who worked on my lashes. If I ever come back, I would have to remember to always book Zakiya instead. Because of this, I am looking to see what other lash extensions providers are in the area.

Danielle has been doing my lashes for almost 2 years now and I've never leave disappointed. She has…read moreamazing attention to detail and her ability to isolate each lash is unmatched. My lashes are always full and I get soooooo many compliments. I usually get a fill every 2-3 weeks to ensure good retention. I have gone up to four weeks between fill and still have at least 50% of my lashes present. My natural lashes still remain full after all this time. She's super chill and is such a kind person. She is my forever lash tech! You will definitely not be disappointed!!!

I truthfully can say that this is the best lash tech I've ever been too. first off she's very…read moreprofessional and friendly I felt comfortable the entire time. she takes her time to listen and perfectly craft out your desired look. She is very sanitary and has all the supplies needed. I have been wearing my lashes for 3weeks and I still can go another without a fill. 10/10 I DO ReCOMMEND!!!