This place is close to my house but a little pricier than my usual places as they charge $43 for a…read moreBrazilian. I like it because I was able to schedule a last minute appointment easily. The esthetician was really nice and friendly and the location is clean and relaxing.

Wow, talk about a lack of customer service...Pure Wax has taken the cake! After having my full body…read morewax appointment booked/accepted for over a month, I get a call from Hannah less than an hour & a half before my appointment to inform me that the esthetician "is sick" and that my appointment is cancelled. She shares that the next available appointment is next Friday. I explain that I'm going out of town on Monday so next Friday is not an option for me. She then proceeds to tell me that there's no other availability today and ultimately I'm just out of luck. Now with my vacation just 48 hours away and being it a holiday weekend, I am left high and dry -- thanks a lot Pure Wax. Not to mention, it's practically impossible to even book an appointment with them because of their low staffing numbers. It seems as if the estheticians are never working! And that's when you're looking weeks and months out on their calendar. Long story short, never again will I patronize or recommend Pure Wax. Find another salon that actually honors your business, folks. Note: I've emailed this establishment in the past and received no response. Another example of their piss poor customer service.

The weather is warming up and the pools are opening, which means waxing. I haven't been to this…read morelocation in a couple years, and no where since February 2020 (pre-pandemic). Other waxing salons are $20+ more for the same service and same results, so why go anywhere else? Fernanda took great care, maintained pleasant conversation throughout and kept reminding me to breathe. My service was blocked for 30mins but I was out in under 20. I really appreciate the efficiency and professionalism. The establishment is just as clean as I've experienced in past visits. Currently, the employees are wearing masks and they are asking all clients to wear masks as well.

So, I called the day before I came and asked if they took walk ins and was told they do but they…read moresuggested an appointment so I wouldn't be waiting for a long time because they were busy. I opted not to do an appointment because I was coming from another appointment I wasn't sure when it would be done. At this current moment I am at the Brazilian Wax by Andreia at this location and I got here around 11:15am it's currently 11:40am. There is no one (customers) in this lobby and the lady at the front desk is on her cell phone. I understand the ability to make an appointment but if you take walk ins I'm confused why you would have someone waiting. I didn't plan to get here until about 12:30pm so I'm curious to see how long I'm going to be waiting. I know one thing. I'll never come to this location again.

Rosa is wonderful and she has some great products she makes herself. You can go on line and make…read morean appointment. The facials are the best.

First, let me say that Rosa does the best waxing. I don't want to go anywhere else. I had a bad…read moreexperience with the front desk this time where the posted pricing wasn't honored. I went this week and was charged $10 more than usual. The price is posted outside as $35 for a Brazilian. The front desk girl charged me $45 and when I showed her the sign that says in large letters that it's $35, she would not change the charge. Not sure if I will go back because I can't trust the posted prices. Very disappointed because the waxing is top notch. Never an ingrown hair.

Absolutely cannot recommend unique tread wax sugar enough …read more Every time I go I get consistent , quality service from Sumi ! Sumi is excellent !

I visited this place on Friday around midday. I had been there once before, a long time ago, and…read morenow I remember why I never went back. This visit was so horrible. There was no wait, which was nice, but everything went downhill once the service started. When the esthetician walked in, I immediately told her I had one request that she not snatch large areas because I'm very sensitive down there. She completely ignored that. The first red flag was when she put on her gloves and then threw her hair into a ponytail. That was unsanitary behavior! It instantly turned me off. I don't know why I didn't say anything, but I just wanted to get it over with. Then the sugar wax was super hot. I told her again that I needed her to do smaller sections not tiny, but smaller to make it less painful. She seemed irritated by that. When I asked if she could blow the wax a lil before applying it, she ignored that request too and just said, "It's okay, it only feels hot because it's on the skin." It felt dismissive, like she wasn't taking my discomfort seriously. Throughout the service, she handled me roughly and pressed too hard while checking areas with the wax strip. It felt careless and painful, like she had no regard for my sensitivity or comfort. To make it worse, she didn't even let me clean myself afterward she wiped me down afterwards, which was uncomfortable and inappropriate. Normally, they give you a wipe and allow you to handle that yourself. Overall, she made the entire experience much more painful and unpleasant by ignoring my requests and rushing through the service. There's a big difference between working quickly and being aggressive and rude. I won't be returning here. I really hope she works on her attitude and learns to respect customers' requests especially when it comes to something as personal as a Brazilian wax. I don't remember her name, but she had short black hair. Good luck to anyone who goes...I just hope you get treated better than I did.

This is an excellent location! Easy to get to, lots of parking…read more The woman at the desk was nice, they got me checked in right away. Stephanie was my waxer and she was so good. Really friendly and pleasant, very good at making non-awkward conversation. She was also obviously skilled and experienced at her job. The whole service was quick and well done. This is the best location I've been to in the Atlanta area so far. Their pricing is standard for every other EWC location and their covid procedures made me fell safe.

Even the Staff complains about management at this location, two of them left the job for that…read morereasons, I experienced it first hand last week, and even after multiple promises to rectify, this issue has not been rectified. A clear statement about the managers attention to honesty, professionalism and respecting a customers time and promises made. Issue: I had a 2:15 PM appointment and called ahead to let them know I would be about 7-8 minutes late. I received confirmation not once, but twice, including directly from the manager, that everything was fine and my appointment would be honored. When I arrived, I was checked in and told my esthetician would be out shortly. After waiting more than 12 minutes (very unusual as you get ushered in right away), I learned that the manager had already reassigned my appointment slot to another customer without informing me. Nobody told me before I arrived. Nobody told me when I checked in. Nobody told me while I sat waiting. And she left the office at 2.29pm right on dot, without informing me anything while I was sitting there waiting to be called in. Instead, I had to ask what was happening before anyone admitted that my appointment had effectively been given away. The issue isn't the scheduling mistake. The issue is the complete lack of communication and respect for a customer's time. If the manager had simply told me the truth when I called, I could have adjusted my plans. Instead, I rearranged my day, drove to the center, sat waiting, and ultimately had to leave without receiving service. Even more disappointing was the lack of follow-up afterward. Its day 7, the manager promised on text messages to email me to 'rectify' this issue and asked me not to escalate it further. She even deflected my request to give me contact of her district mnanager, her general manager and franchisee owner, as well as corporate HQ. I found all details online and now sending them complaints as I write this review. This experience reflected poor management, poor communication, and a complete disregard for customer time. I see many + reviews, and most of them appear done by bots as they all seem to speak the same language and similar tone.

Lorena, was amazing. She takes her time and makes you feel comfortable. Definitely recommend her.read more

Angela is the absolute BEST!!!!! She is extremely thorough with her service. She is always the one…read moreI book when go and I wait if she's not there.

Got this place recommended by a friend over 5 years ago & I've been coming to this place ever…read moresince!! The salon is very nice and you always get a welcoming vibe. The service is always good and they always know how to shape my eyebrows! I always get my eyebrows done threaded along with upper lips and today I just tried a nose wax which was painless!!! Totally recommend this place and love the two ladies who always get me right

Ash is awesome. One of the least painful Brazilians I've ever had and trust me it had been a while…read more Threading here is also great, whomever I've had do the threading. Quick and friendly, and I appreciate the smiles and welcomes whenever I walk in. Great vibe and services.

With my busy schedule of being a mom of five, i absolutely always appreciate being able to run to…read moreany brazilian wax by andreia who always accommodate me . I had evelyn wax me at this location and she was great! Andreias stores are always so beautiful with high quality and amazing service.

I discovered this place thanks to yelp, I decided to give it a try... I'm so glad I did! Schedule…read moremy appointment was super easy. When I arrived the staff was very kind and friendly. My session was very comfortable, painless and quick. I'll definitely be coming back.