We rang up on Sunday morning and managed to each get an appointment for around 3pm for massages…read more We arrived and were given questionnaires to complete with our details. There was a little confusion as I hadn't specifically wanted either the 3pm or 3:20pm slot, I just booked them both for myself and my friend, however despite it making more sense for my friend to go in the first slot, they wouldn't change our times around. The room for the massage was nice, standard massage room really. Although they do have electronic beds to adjust the height, which I gather for shorter people than me (5ft 10) this would come in useful, plus it is heated. Although I did ask half way through for the heat to be turned off as I felt like I was being cooked...but that's just me and heat! The massage itself was good, she did as I asked and didn't shy away from the painful parts (no pain no gain)! A complementary facial had been included which was basic but relaxing. I advised her of my sensitive skin so she used the sensitive lotions, which still stung slightly, but I've had worse! Arriving back at reception my masseuse, Natalie, had left a postcard advising me to get more massages to help with the problem areas, which was sweet, and giving me another excuse to get more :) Based on my experiences alone I would recommend them, however my friend who was with me didn't have such a good time. She didn't have a heated bed, which was a shame since she is the heat lover, and her masseuse didn't follow her instructions and performed a relaxing massage rather than one that tackled the knots. Overall, I'd probably go back if I was in the area or couldn't get into a more local one. It's handy as it is in Silverburn, up the stairs to the left of Yo-Sushi/Debenhams, if you are there for some shopping too, and the premises is very modern and stylish. Price wise, it was £32 for half an hour of massage, with the complementary facial. It's a little on the pricer side, I guess due to it's location.

Another wonderful experience at PURE Spa. I had a voucher (mother's day gift) for a deluxe facial…read morewhich gives the choice of either an eye contour treatment or a head, neck and shoulder massage along with your personalised facial. I chose the massage on the grounds that you should never miss the chance to get those tense muscles relaxed. My beautician, Lyn, was welcoming and put me at ease without being too familiar. I loved the facial and will certainly try and make it a regular treat. My skin definitely looked and felt better and the massage was amazing.

This Beautican was easy to get an appointment with and good service!…read more It's not in the centre of town and no parking appears evident. Good for me as it was walking distance from my house. I would go again, staff very helpfull and friendly, not expensive!

I accompanied a friend who was going for an eyebrow wax, who when we got there, decided that m…read moreeyebrows were fit for waxing too. THE CHEEK!...True though. So anyhoo as I waited for my turn I was kept entertained by the lovely receptionist who chatted away to me and reassured me that I was in safe hands. Shortly after I was summoned by an equally lovely woman who proceeded to wax and tweeze my brows to perfection (virtually pain free too!) while chatting away to make me comfortable. An experience worth doing again!

Visited the spa for the Thermal Experience as a Christmas treat for the mother. I got a nice wee…read moredeal from Itison, which gave us 3 glorious hours luxuriating in their sauna, steam room, jacuzzi & hydro pool. The only, very small, letdown was that the Crystal Steam Room was out of order. My mum also booked is for a massage afterwards, as recommended by the staff. From start to finish the experience was wonderful, the staff friendly and professional, and, with the exception of one very loud patron who's volume control was our of order, very relaxing. After our massage we were lead to the Drift Away room, complete with tea, loungers and beds! Honestly, if it weren't for the fact that our tummies were growling we could have stayed there all day! Also or would have been nice to have our complimentary Prosecco there, whilst lounging in our robes, rather than having to get ready and have it in the reception area afterwards.

This used to be my all time favourite spa. Ok so I'm not your usual spa type, I'm neither a hen…read moreparty nor a lady who lunches but after training, tough mudder or a rugby match; the water jets on tired muscles feel amazing. But the last few times I've been have been a little bit of a disappointment to be honest. Sometimes the underwater jets wouldn't work, then it would be the massage jets were off or on one occasion the steam-room wasn't working. There wasn't a single day I was there in a six week period that there wasn't at least one major piece of the Thermal experience which wasn't working. Then there is the small things. The keypad locks on the lockers have never worked right and once I even had to ring reception and ask them to send someone down as it had locked away my clothes and refused to open. Not a very relaxing experience as you stand dripping in your towel. And on my last visit the one and only hair-dryer in the men's dressing room was broken. Minor issues, but for a place which charges £65 for a single days access to the thermal experience you expect everything to be perfect. Our membership also included access to the gym which I wasn't impressed by. The free weights available are minimal with the heaviest dumbbell being only 10kg. There are a few cardio machines and a few weight machines such as a chest press, again with very low maximum weight (40kg). It is incredibly small, but as you're likely to be the only person in there it probably won't matter. The thermal experience used to be superb, and I really hope it sorts out the issues in the future. But for me it simply isn't worth the (reduced) membership fee anymore.