Bivins has been an amazing orthodontis. I originally went to glass orthodontis and was told I…read moreneeded jaw surgery. I decided to get a second opinion and Bivins was able to correct my case 3 underbite with just braces. I am extremely impressed with Bivins and recommend it to anyone who is interested. The building is very clean and there is a starbucks machine in the waiting room for tea and coffee. I enjoyed using these services. On top of all of this the ladies that tighten the braces and do the changing of bands were all amazing. I had Vicky for a majority of my appointments and really enjoyed her company and professionalism. Overall worth the entire experience.

This is by far the BEST orthodontist experience we have ever had. My oldest is nearing the end of…read moreher Invisalign and every visit has been great. Dr. Bivins answered all questions we had in the beginning, even some we didn't think to ask. He took his time with us, made sure we were fully comfortable with everything and I greatly appreciate that. The office staff is absolutely wonderful. I have not spoken to a single individual who wasn't happy to be there. We went to another orthodontist before settling on Bivins and after our first intro visit, there was no question who we were going with. Very happy and absolutely recommend.

The staff and doctor have been nothing short of amazing. Myself, and my daughter are currently…read morereceiving care here, and they are very respectful and honest. They provide options to choose from and allow you to choose the best one for you. My daughter has been receiving corrective care with a TAD appliance and braces for several months now and it has been a good experience

super hard and not gentle when caring for teeth, i have had my braces for 3 years and feel as if…read morethey have made me keep them on for way longer than i have needed to and are greedy for money, dr. taylor is not gentle on teeth and nurses do not seem professional. overall would not recommend smile orthodontics.

I am writing to share my experience and file a formal complaint regarding orthodontic treatment I…read morereceived on January 14, 2026. On that date, I had upper braces (top brackets only) placed. The procedure was performed by a dental technician, and the doctor briefly checked in afterward. Within about a week and a half, I began experiencing serious issues. My bite was immediately affected--I could not close my mouth properly or eat comfortably. I also had ongoing pressure that felt like it was affecting my sinuses, along with difficulty fully closing my mouth while sleeping. These symptoms led me to believe the braces were not placed correctly. In addition, I experienced abnormal bite alignment, difficulty chewing and speaking, and excessive discomfort beyond what is typical with braces. These issues significantly interfered with my daily life and raised concerns about potential damage to my teeth and enamel. I contacted the office promptly to have the brackets removed. Although an appointment was scheduled, it was canceled due to weather, and I was told the doctor is only available once per week, which delayed care. When I finally returned on February 4, 2026, I was asked to pay an additional $300 just to have the braces removed, which I did not feel was appropriate given the circumstances. Another concern is that one of my front teeth was shaved down prior to placing the braces, with the assurance it would be corrected later. This has negatively impacted my smile and left me feeling worse than before treatment began. I requested a full refund for the treatment, but this request has been denied. I also asked for any payments made, both out-of-pocket and through insurance, to be refunded, which has not happened. The contract I signed does not clearly state that the provider can retain funds if treatment is unsuccessful or causes harm. I have also spoken with my insurance company, and they indicated that the provider may not be entitled to retain payment since the treatment was not properly completed. I was advised that if a refund is not issued, they may pursue recoupment. This situation has also prevented me from seeking corrective care elsewhere, as my funds and insurance benefits are still tied up. Overall, this experience has caused significant physical discomfort, emotional stress, and financial concern. I entered treatment expecting a standard level of care, but the outcome has negatively impacted my health and well-being. dueto the seriousness of these concerns and the lack of resolution, my next step will be to file a formal complaint with the state Board of Dentistry for further review.

This place is the best! After almost nine years of orthodontic treatment, my son's braces came off…read moretoday and Dr. Neal, and techs Anna, Marissah, and Mik made the experience joyful and a whole lot of fun. And, of course, my son's smile looks absolutely awesome! Our experience with Klar Voorhees Holmes Orthodontics in Kempsville has been a wonderful journey; if you're looking for orthodontic treatment, this is definitely the place.

Zaki is the most unprofessional ortho! He literally came up to me in front of my kids to YELL out…read moreof the top of his lungs and decided not to treat my son for the second time! Total waste of my time for an un complete job! He treats his patients and staff with rudeness and mistreatment. I have never been treated like that coming from a "professional" specially infront of my kids!

Do NOT let him do interproximal reduction "IPR" on yours or family's teeth. I now have a small gap…read moreI didn't have before that won't close that cuts my younger now I switch orthodontist and am having a much better experience

I made an appointment October 6th. They wanted a $50.00 payment to hold my spot. My appointment…read morewas for december 10th. I called to make sure everything was still on track. They said they changed computer programs and I was no longer on the schedule. They rescheduled me for 12,12,25. Then they told me their person quit so I couldn't get in until next summer. I said I would like a refund and she said she would take care of it right now. She still has not refunded my $50.00. I do not understand why they didn't just hire another person.

I broke a tooth a couple days ago, and if I'm honest, a tooth that should have been fixed a while…read moreago. Kylie answered when I called and was able to get me scheduled the next day, gathered most of my info and made everything easy when I showed up. Now the service... I don't like dentists. Had bad experiences. But the staff here was friendly, calming and caring. They weren't able to figure x my tooth then but scheduled me for another appointment to have it taken care of and started me on antibiotics to clear up the infection in the gum. Couldn't be happier with everything. And it didn't hurt that my dentist had stunning brown eyes to make me feel a little more calm. Definitely recommend them.

They provided the best care and treatment plan for daughter who is special needs. The office and…read moreclinician staff are amazing. Dr Visser has the best bedside manners ever. He follows in the footsteps of his dad who was my orthodontist. Absolutely love him!

Thank you Dr. Vissor for helping our family have amazing smiles! We are all grateful fir your…read moreexpertise.

Came in for a rubber band color change and new bracket placements , the dental assistant was sweet,…read morebut seemed like she was struggling. She asked Dr. Frey to help her, Dr. Frey came over like he was in a rush and he was irritated. He was grabbing things aggressively, mind you, he was quickly working on my mouth and had NO GLOVES ON and his hands smelt weird. This is my first and worst dental experience.

Brackets pop off constantly, even just after leaving an appointment and they blame the patient. No…read morebedside manner. Very few techs are welcoming or kind. Don't expect an apology or any ownership of the work done. Don't expect any respect for your time. Terrible customer service the moment you sign the contract. The front desk will cheerfully ignore your concerns and complaints. Save the hassle and go elsewhere.

I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.