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    Safelite AutoGlass

    Safelite AutoGlass

    3.0
    (52 reviews)

    The technician Nicholas arrived on time and was efficient getting the windshield on my Jeep Grand…read moreCherokee replaced. His communication and great and he kept me informed through the entire process. I highly recommend Safelite in Greenville SC for any auto glass replacement.

    I dropped my Audi A4 2024 off at Safelite at 9:30am for a windshield replacement. The last time I…read moredrove my vehicle was the night before at 8:30pm. My car had no tire pressure sensor issues over night (13 hours). I first got a call at 12:30pm from the technician that Safelite can't perform the ABS check without Audi's authorization code. Then 20 minutes later, Adam Owens (technician/shift manager) called me regarding that my front right tire has been punctured by a nail and is losing tire pressure fast, but there was no nail present. I got to the Safelite store at 1:30pm, and the tire was basically flat. More annoyingly, the technicians never locked my car; my car and my belongings were left unlocked in the parking lot for 45 minutes. Once I got my car to discount tires to patch, due to the location of the nail, I will need to replace this tire. So I called the Safelite store to get some answers: where was the nail? How did the nail come off? Why didnt the tire go flat over night (13 hours) but once my car got to the Safelite store, it's flat and no nail present? Safelite took ZERO responsibility and insist that there was a nail and they had nothing to do with it. Then I brought up my complaint that my car was unlocked for 45 minutes. Adam Owns (store technician/shift manager) said "Have a good day" and hung up on me. I have filed a formal complaint with Safelite corporate, and corporate customer service said any resolution must be reached with the store general manager, Lance Hayes, who is out of office until next Tuesday, 8/4. I am very disappointed as to how I was treated as a customer and Adam Owens was disrespectful in his way of handling this situation. Adam's story just doesn't add up because my car tire pressure was fine over night, and I drover the car to Safelite with no issues. Once Safelite works on it, now there is a big hole on the sidewall of the tire with no nail?? All of this is very fishy, and I really don't trust this store and the technicians' integrity.

    Glasspro - autoglass - Updated August 2026

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