Excellent, friendly and if course, speedy service!! Two chips repaired immediately in middle of…read moreday. Izzy ricks!

They answered my call. They got me in immediately. They replaced my window regulator in the exact…read moreamount of time they said it'd take (1 hour). And all for a cool $100 (Though I did have to bring my own regulator -- Advanced Auto, $60). Plus, I got to indulge in the Keurig coffee bar and rock out to their lobby music for the hour I waited: Hall n Oates, Rick Springfield, and all the other sweet, sweet 80s rock. Totally satisfied.

Easy to deal with. Kind. Prompt. Same day appointment. I was on time to my appointment and they had…read moremy windshield replaced and safety systems recalibrated in 38 minutes.

They are GREAT!!! The staff and the repair guys are terrific. They were able to get me right in for…read morea chip....and also had to replace a windshield another time....highly recommended

I have had my diesel worked on here several times. Always had very good results repairs were always…read moresolid. Very fair pricing and quality work. You can trust these guys !

I was in a rush to resolve the window issue from afar while I was out of town, so I went with the…read morefirst business who answered my inquiry call. Sure, the service was efficient as suggested, but their business model is crooked and misleading. On the phone they said their diagnostic fee was $65, and if it was a simple issue with the power window slipping out of it's assembly, the fix would be quick and would apply against the diagnostic fee and cost nothing more. But if it's a regulator issue, she said, it would take longer. This language was rehearsed and deliberate and implied diagnostic fees applied toward repairs... Until they gave me a regulator diagnosis, with a repair cost of $315, and retained the diagnostic fee in top of that. Over $400 to fix my basic power window issue is lame enough, but crafting their misleading language to cover up an objectively money-grabbing business practice puts them on a par with the legendary charlatans of Brake Mastery. I will never go back here, nor recommend them to anyone else. Absolutely shameful.

I got my window replaced. They got me in fast and charged much less than other places where I got…read morequotes. Window looks good to my knowledge and the dudes were super chill and the car was ready very fast.

I didn't use them personally but they were outside my business in the parking lot fixing the car…read morenext to me up. I asked if they would move a lil so I could shimmy my way to lunch and they were so kind about it. So great customer service to their customers and surrounding community as well.

***First time receiving so much communication from a business. Love it!***…read more I visited Safelite for the first time with my current vehicle for a windshield replacement, which I scheduled through my insurance. I had a 7:00 am appointment and was the only customer at that time. The whole process moved quickly--I received appointment reminders and updates about my car via text and email. Kristian, my glass replacement technician, was very professional and ranks among Safelite's best technicians in the industry. He competes in the Auto Glass Technician Competition (AGTO) and the Auto Glass Technician Calibration. Kristian took the time to explain the process and inquired if I had any questions before and after installation. Even though my insurance company estimated up to a 3-hour service time, Kristian was done in 1.25 hours. There was no time wasted, no misunderstandings -- just a seamless, efficient service from beginning to end.

DON'T USE SAFELITE! I got my windshield replaced on October 28th, 2025. When the technician took…read moreoff the windshield my front camera fell out. The technician knocked on my door and told me that this has never happened before and it was his bad and they will fix it. I tried to make an appointment and then all of a sudden they were saying it was my fault "wear and tear"and that they will not cover it. Nothing was wrong with my camera before this. I have called and left voicemails for managers, district managers and corporate. No one has called me back. My insurance agent also has tried to call. This is bad practice and they should pay for the camera they broke. I have talked to several different companies and they all agree that they are responsible for the broken camera. DONT USE SAFELITE FIND A LOCAL COMPANY!

Was great in getting me in early and gave me a great quote. The quality of the work is also great…read more I only had my front two windows tinted for my move to Los Angeles and he was knowledgeable enough to know what was legal there, so I stayed within the limits necessary. He also explained the warranty to me, which was very helpful especially considering my move. I received quotes from other locations and the price is pretty comparable.

I got a wrap for the front end of my model Y. Service was excellent, timely and professional.read more

Six months ago, I took my car in for a windshield replacement, to the location on 8305 Menual NE…read more After I dropped my car off, I get a call saying the molding was cracked by the technician and that would have to order a replacement from the manufacture of my car (G35, Infinity). Fine you own up to the problem, well in the meantime I am waiting to hear from them when the part is coming in. Well six months later the part arrives. I get called stating the bring my car in so that a painter could match the paint of my car so when it is installed it would be okay. The manager and 3 of his team members address me about installing the windshield and basically they wanted me to agree that it would be okay if they weren't going to install the windshield in my car because of fear of breaking the other side molding. (Note: when they removed the broken side molding, they also broke the clamps that hold the molding in place, which I hope when I return it to have the painted molding put back I don't have more damage ). There is no compensation to speak of, but I am left with waiting of the part to be painted and no date when that will be accomplished but we will call you when it is done and you basically you can take your business elsewhere. This to me , shows a lack of professionalism, you do not trust your technicians who are suppose to be qualified technicians. I did not received the professional service that was raved about on the website.

I had to take two cars in to them to get fixed. Our main car got hit with a pebble and they were…read moreable to fix it quickly and bill the insurance. Our other car had been hit a while ago while on a different insurance plan so I did the honest thing and paid this one out of pocket. Ok, so I know it is all a big racket with *all* auto-repair places, but it bugs me that they charged the insurance company $60 and me just $30. Sure I wasn't *directly* paying it, but the difference trickles down (insurance companies are not in the altruism business). But overall, I think they did a good job. On the one car, I can't even tell and on the other, the damage looks much better than before (this was also started out much worse). The wait time was fine. And they have free popcorn and soda which is a *really* nice touch. Who doesn't like free popcorn and soda!?!? (well, maybe a dentist). It is Albuquerque so we're bound to get hit with some more rocks. I'll go back there!