Just hired Ryan to take over my pool which has been green and gross for the better part of two…read moreyears. Algae, debris, the worst. I called Ryan and he showed up two days later exactly when he promised. He evaluated the pool, came up with a plan of action and within 24 hours he had the pool crystal clear. He also gave me the exact cleaning window I asked for going forward. Very excited for the summer now that it's in his skilled hands!

Ryan does exceptional work and I can trust he is always giving us a fair deal and keeping our…read moreequipment in great shape. Highly recommend him!

Arman the owner was great. Fast response came out gave me a estimate on my pool re plastering, re…read moreplumbing etc and broke everything down for me. He walked me through the process and gave me time to get quotes from a few other companies. When I was ready he drafted up the official proposal and contract then everything flew by after that. I would recommend him to anyone in the SFV that needs any pool remodel services.

Arman was contracted to project manage the replacement of my skimmer and redoing the pool with…read moreMIDNIGHT BLUE pebble tec. From Day 1 he was disorganized. He held on to my $4500 deposit from April 7th until May 3rd when the work finally began. The pool sat in a demo state from May 3rd until May 15th when the plumbing work began. The pebble tec was completed on May 22nd. A 2 week process took 6 1/2 weeks. Arman refilled the pool and did not return to complete the required re-entry process. Oh ...and I have a GREEN pool that looks like a dirty lagoon instead of the midnight blue I ordered. Do with this information what you will. He talks a good game but does not deliver what he promises. UPDATE: 6/8/25 I received a call from the subcontractor who did the plumbing and tile work. Arman still has not paid him despite the fact that he was given the final cash payment over a week ago.

I am very happy with the service you provide for my pool. Ever since you started cleaning my pool…read moreit has had zero issues. It always looks great and clean. Dennis is a really friendly guy and does a fantastic job. If I could give you a higher rating I would. Everything about our service is excellent. Thank you very much Kris

Crooks is a generous term for this company. I hired these guys to do bi-weekly service for my pool…read morethis summer. In the first two weeks they only showed up two times, but charged me for the bi-weekly service. When I pointed out they were not there, they insisted they were... I showed them the camera footage on the day and time the said they were there. They are still insisting I pay them for the full service. Wow.

MIKE came through today. I was coming out of work and I noticed a guy at the round about in front…read moreof the ER. I asked him if he was a poolman? He said, " yes and how can I help you?" I explained that my pool man hasn't been coming by and I was in the process of shocking my pool. I was hoping my pool will be ready before this weekend. I'm throwing my youngest son a birthday pool party Saturday. Without hesitation he said "shoot me your address and I'll come by to take a look." (Eventhough it was his day off) Not only is he knowledgeable about the pool but you can tell he's kind, humble, honest and a great teacher. He took his time to go over what's the next steps to getting the pool ready for Saturday/ready for summer. He taught me about the air bleed sock for DE filters and manifold. He even gave me a FREE O ring for manifold. Thank you for your help today. I greatly appreciate you. I highly recommend Mike as your next pool guy.

I didn't realize how many unqualified people are out there working on pools until I ran into…read moreseveral problems with ours. A pool isn't just water and a pump--it involves electricity, gas, and chemicals, and if something is done incorrectly, the risks can be serious, especially with kids in the home. That became very clear to me this summer. After picking up on a few too many red flags with our previous pool guy, I went looking for someone who actually knew what they were doing. That's how I found Michael. He called me back right away and came out quickly. Within minutes of inspecting the equipment, he found multiple issues--including one major electrical safety problem that could have seriously harmed my kids. No one had ever caught it before. Since then, I've had several other licensed specialists out (leak detection, electricians, etc.), and every single one of them confirmed what Michael found. Beyond the technical side, he's exactly the kind of person you want working on something as important as a pool: consistent, knowledgeable, and a great communicator. He shows up when he says he will and explains everything in a way that actually makes sense. Finding someone competent shouldn't be this hard, but I'm glad we eventually crossed paths with Michael. I highly recommend Pool SOULution and Michael Meadows.

Armando serviced our pool for a few years, and the quality of his work and knowledge were…read moreexcellent. Highly recommend!

I am a fairly a new homeowner and needed someone to maintain my pool on a weekly basis. I…read moreoriginally selected Armando because he has high Yelp reviews and I like to support local businesses. It has been a few months now and I am glad I selected him. He is genuinely a nice person, reliable and takes care of your pool. He also provides repair solutions. I highly recommend him.

The pictures speak for themselves. What a difference in what our pool looks like now! We moved into…read morea new home where the pool had been severely neglected and contacted many companies. Authentic Pool was the first to get back to me, the first to come give me a quote and his prices were totally transparent and reasonable. He explains everything he's going to do and helps us understand the basics of the pool care between his visits and he's gone above and beyond to get our pool safe for our sons use. We are so grateful!

Billy talked to me in a very condescending way over the phone on 3 separate occasions over the 6…read moremonth period we used his setvice. The 3rd time I was asking questions about white streaks across the bottom of my pool. He said, and I quote, "I know exactly what kind of customer you are!" I said, plesse tell me, what kind of customer am I? He said the kind that complains about ecery little thing. I said "Billy, i have not complained once on this phone call. i have asked you questions about the bottom of our pool." I asked questions because we just spent $30,000 to have our pool resurfaced and there were no white streaks on the bottom of our pool when we hired Billy. We also asked questions once when our jacuzzi was not heating up and he spoke to my wife and I like we hadn't ever used our jacuzzi. He said the pool water was too high and cold water from the pool was keeping the jacuzzi cold. Ummmmmm, nope, we have kept our pool level the same for 15 years, and it has worked. But, no, Billy refused to even entertain our problem. I refuse to support a business that does not listen to customers. You should hire anyone but Authentic pool & spa. If you do, you will regret it, unless you are a man.

I've worked with Ed periodically for the last 2+ years and can attest that he's honest and…read moreknowledgeable. We only had a jacuzzi that he'd periodically come to clean and treat. He's been in the business for a long time and he takes the time to educate you on maintenance and treatment. We recently got rid of the hot tub since we didn't use it much at all but I'd recommend Ed for your pool or jacuzzi cleaning and maintenance needs. His pricing is very reasonable; plus he's an all around nice guy who does good work.

Almost everyone has a pool in my neighborhood. It's always debatable between us about which pool…read moreservice is the best among the rest. They're entitled to their own opinions but for me, Cool Poolz company is truly the best for pool services.

Jimmy's Pool Service did an outstanding job restoring my pool. It was green and looked beyond…read moresaving but they cleaned it thoroughly and brought it back to sparkling, like new! Juan is professional, knowledgeable and efficient. He always communicates what services need to be done and provides helpful recommendations. He takes the time to explain what he is doing and ensures I understand the work being performed. I HIGHLY recommend them to anyone needing pool cleaning or restoration service

Do not use! My pool ended up looking pretty bad after a couple days of use…read more I used Jimmy's Pool service 2x a week for about a year . Christian was great. Him and I had a good working relationship. I can't say the same about my new tech as he doesn't speak english and the new manager won't facilitate a way for us to communicate. It was just discovered that my conditioner was at zero, so chlorine wasn't sticking around. Compound that issue with some other ones, such as rain, and it's a recipe for a perfect storm. I'm generally pretty laid back, but I expect good communication. What happened next is what let me know I was ready to move on. Things go wrong. It happens and I'm usually very understanding, but the new owner/manager refused to give me a phone call so we can remedy the situation. She then sends me a wall of text. I ask her to call me again and she sends me an even bigger wall of text. I felt like I was in a fight with my highschool girlfriend. The kicker is that she is blatantly incompetent. It wouldn't even be that bad, but she is also incredibly unreasonable. I know she has a lot going on in life right now as other reviewers have mentioned, but not taking ownership of a problem, trying to gatekeep communication, and treating customers this way is obviously not the right way to run a business.