Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.

In years past, we had wonderful, personal communication. Now I have to pester and pester in order…read moreto have simple questions answered much less assistance with my insurance. Have to leave and go to another company who cares about their clients. Too bad because we really loved Norbert, may he rest in peace.

I am no longer a client of Crawford Butz and cannot recommend them to others. We had our auto and…read morehomeowner's insurance through them for 8 years. Our premiums increased each year, even though we did not file claims. After switching our auto insurance to another company with much cheaper rates, Crawford Butz simply dropped our homeowner insurance. I contacted them several times in an attempt to see if they would drop our premiums to match quotes that I received from other companies. They refused to match these rates and sent a very nasty letter, with a number of grammatical errors to inform me that they were dropping my homeowner policy. I would not recommend them to anyone that I know.

I've been a member of AAA for 17 years and I will never trust them again. On February 20th I called…read morefor a battery jump start the two technicians who showed up argued about how to hook the battery cables up and sparked a fire in my vehicle which totaled it. Aaa member services told me they can't do anything to help me unless I drop my insurance claim against them for the damage that they did. I thought AAA had values of honesty, understanding and taking care of their customers. Boy did I find out different.

this place has the worst customer service ever. nobody to…read moreanswer the phone or answer your questions. nobody ever returns your calls. nobody ever wants to give you a quote. they just want your money. always too busy to even add a vehicle to your policy. and if they do, its not the right one. even if you want to drop your insurance you couldnt do it because they dont respond. triple A should change to BS.

Melissa and all of her team are so helpful and kind! I'm so happy I was able to save on my auto…read moreinsurance!

I have been insured with Melissa Carlton State Farm for years, and her office has always been…read moreresponsive, helpful, and extremely easy to work with! They have my auto, life, and renters insurance and I have always felt like rates were competitive and that I was in good hands when claims have happened! Thank you Melissa for always having my back!

Premier Insurance is a joke. Been with them for years! I thought they were finding me the best rate…read moreas they should. Come to find out they way over charge. They said they had a tough time finding me home insurance because my roof was old and the only policy they could find was 4k/yearly. I found a policy on my own for 1.4k/yearly no problems. DO NOT use Premier Insurance Agency if you can help it. They will scam you too!

Agents don't respond to their clients. Left them after years of being a client. Finally got fed upread more

It was a really easy and smooth process. They responded quickly for all my questions. I highly…read morerecommend them for State Farm.

I'm satisfied with my conversations with his professional team. I explained what I wanted/needed,…read moreand that was what I got. I'm not much for up-sale people. I got a fair rate (as I shop) with a reputable insurance company, and an agent that understood my needs because they listened. I moved my homeowners as well as my vehicle insurance from AAA insurance. (would NOT recommend AAA!!) Donny was who I spoke with there. He was both Informed and was invested in making the frustrating and sometimes challenging work of changing insurance companies seem easy. I felt confident I made the right choice when I got off the phone. I Would highly recommend him to friends or family.

Christine and her staff are amazing to work with! They are hands on with their clients and always…read morego that extra mile to make sure people are being taken care of. What a great team!

Liz Albaugh is an excellent Customer Service Manager. She helped me so much with all of my…read moreinsurance at State Farm. Liz has a great amount of knowledge and is on top of any issue that arises. In addition, she is dependable and follows up when needed. I feel confident working with this State Farm Agent because Liz is part of the group. Thanks Liz! From Steve A

For most of us, insurance companies are those companies that we HAVE to have to drive or own a…read morehome. Many of us rarely use their services. My home was damaged during the recent storm that passed through St. Louis. I had a lovely hole in my roof and water was pouring in. I didn't even know where to begin and, naturally, this happened on a Saturday evening when most businesses are closed. Who does the tarp thing? What do I do about the water damage? My blood pressure skyrocketed. So, I started with the only thing I did know. I know who my agent is. I called. Got their recording. I left a voicemail for Tami and then pushed the button to get their 24 hour hotline. They were so inundated with calls that I was eventually told to call back. BP went up a bit more. And then, miracle of miracles, my agent had checked her voicemail in case there was anyone urgently trying to get help. Bless her. She called me and within about a half hour, the tarp guy was there. The next day the dry-out people were there. I got all of the info I needed to get things going from Tami. Over the next few days, as a few more problems developed, Tami and the marketing rep, Todd James, continued to make sure that everything I needed was being taken care of. Todd took time to meet with me to answer any questions I had about the inspection by the adjuster and encouraged me to call if I had any further questions and he continued to call every couple of days to make sure I was getting the help I needed. I have been impressed with State Farm's responsiveness and very much recommend Tami to anyone shopping around for insurance. You don't need them until you need them and, as in my case, boy did I need them and they responded.

I have had such an awesome experience with this agency. I had a need for some insurance and Todd…read moremade this a simple and painless experience. I would recommend this agency to anyone that is in need of good service and people who seem to like their job. keep up the good work.