We came in looking for the impossible... Sneakers AND dress shoes for my bf. We left with both and…read morethen some thanks to the excellent customer service we received from Nicole and Ashley. They checked in on us and numerous customers as we were looking through the great selection. They greeted us upon entering the store and told us about the bargains for the day. No matter how many times we asked for help reaching boxes on the upper shelves Nicole never complained, but happily brought over the ladder to assist us. We have never experienced this great of customer service at this location. When we came back today, it was a different crew working. They weren't unfriendly but definitely not the same level of service - we weren't greeted nor did they check in to see how a new shoe hunt was going. We will be back for sure!

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

What a great experience if I could give them 10********** stars I would. It started last night…read moreonline. It was long past clothing. I was looking for a popular brand of shoes that had recently come in a slide with a floral design. I had prepaid for them, so I was there to pick them. While I was there, I looked at a few other sandals and also bought a very nice pair of navy blue with a bit of navy blue sparkle on that sandal part. Unfortunately, when I got home, I realized the sandals that I purchased online would not fit me. I don't know what I was thinking because slides never do fit my wide foot. I guess I thought they were more like flip-flops but my bad I didn't even open and checked them out while I was at the store. I'm hoping to be able to return them. I did meet the manager and will re-contact him when I get home, but I have no phone service at this time as I am out of the country. I'm very hopeful. I can get the very least due and exchange and apply the amount I paid toward a different style of shoe. There were a huge amount of different shoe design and the sizes were a very good range. I would hazardous that they have a shoe that would fit almost anybody. More more later when I get home from my vacation! More to come-

We walked into Karavel in search of some running shoes. I specifically thought my partner might…read morelike to try some Altras. When we arrived, we quickly entered our information into the kiosk. We didn't have to wait long before we met Kelly, who shared with us the fascinating 89-year history of Karavel shoes--wasn't that amazing? I really appreciate this sit-and-fit shoe store experience. We found the perfect pair and were able to buy our sizes right away. What makes this store special is the great fit and the friendly, attentive customer service. It's easy to see why so many people have loved this store for nearly a century.

There is a massive selection of great brands that are well know for durability and fashion.I was in…read morethe market for a durable ankle boot that I can wear on my weekend day trips and activities. I have been eyeing a couple brands and they had one I was looking for. It was nice to try them on in person and get an idea of what size I needed.

Love this store. The shoe selection for style & comfort (most important to me) is beyond the top…read more I can have both! The shoes & accessories are unique & well made. This is my "go to" place.

I went in today with my husband, as he needed to buy a new pair of shoes for work. This newly…read moreopened location on Pecan Park Boulevard was great! There was a great selection of my favorite brands, including Converse, Skechers, and Rocket Dog! My husband needed assistance with his shoes. The store manager, Tony, was very knowledgeable regarding the makeup of the shoes, and how it affected shock absorption by the joints and back. I was additionally impressed when he answered all of my questions regarding Skechers, and the various ones offered in their store. My husband also needed some insoles for added comfort and Tony assisted in choosing the right ones for the shoes he picked out. This kind of service should be the norm everywhere and not the exception. Because of our experience, I will be returning to this store for future shoe purchases.

Very attentive and friendly customer service. Clean, large store with a decent amount of shoes…read more Check out the clearance racks for some really good deals.

Went in there for a set of work boots last week and was helped by a young man named Trey. Trey not…read moreonly was he super helpful, but also super polite. Would 10/10 recommend this store. A little off topic, but if I had a daughter I would introduce them.

Clean store to go in and get ideas or try items on to buy online for much cheaper in the same…read morebrands. They have a good selection of boots for women if you're between sizes 5 and 8, but anything outside of that they only have a few pairs. They have even larger selections in everything for men. Everything in the store is beautifully staged and you can clearly see everything. They have a few dressing rooms and a clean bathroom. The employees greet you and ask if you need help right away, but then huddled together to talk and be on their phones. I didn't mind because I was just browsing, but if you needed help anywhere other than the entrance of the store you'd have to go get them. To me the place is more like a showroom than a store. Definitely more dress up western than practical clothing you'd be able to use in events or day to day. This location is in a major shopping center so there is plenty of parking spots close by.

I appreciate good customer service, & I would like to say that Burgundy gave me outstanding…read morecustomer service and was a great help.

I'm a first time customer who decided to see what lied behind these doors. The yelper who wrote the…read morefirst review pretty much nailed it, so I'll just add in a few comments and photos. It's located on the northbound side of the I-35 feeder at exit 254. There's plenty of parking and it sits right next to Amy's ice cream. The interior reminded me of those souvenir shops you'd find down by the coast where music is playing overhead and you're surrounded by bright colorful clothing from the floor to the ceiling. There's lots of men's, women's and children's activewear along with numerous accessories. You can also find some Austin souvenirs and T-shirts here as well. There's also a very large shoe selection to be found here. The photos included may inspire you to check this place out, but don't expect bargain prices.

Five stars for this visit and it is all because of Andy. He spent close to 2 hours helping my…read morehusband and I find the right shoes for us. I couldn't be more happy with our shoes and our experience.

Went back again today and got the same great service I always get from this location.. They will…read morework with you until you find the exact shoe for your feet.. The prices are also very competitive with other shoe shops in the nation from what I've researched.. I'm a distance runner sonshies are VERY important to me and getting right fit and feel for my feet. I went back in today and tried on a Pair of Hoka Mach X and New Balance FuelCell SuperComp Elite V3 and was torn between both of them ... I tried them on multiple times and jogged around the store and they were very patient with me.. I finally chose the New Balance FuelCell SuperComp Elite V3 and I love my choice.

If I could give 0 star I would.. I purchased a boot on December 3, 2022. I wore the boot the next…read moreday for my birthday to church December 4, 2022 and when I got home the bottom of the heel was missing. On December 5, 2022 I went back to the store in Killeen Mall to exchange the boot. I didn't want any money back just an exchange. I was told once the item leave the store they can't take it back because it can't be put back out for purchase.. Meanwhile there was another customer there who purchased a purse and the purse wouldn't open she was told the same thing.. I wouldn't recommend purchasing anything from this company. They sell defective products and refuse to make things right.. I will never ever shop there again and I suggest if you want good product for your hard earned money..DO NOT SHOP AT THIS COMPANY..YOU WILL REGRET THAT YOU DID..

Lets be honest this store sucks! When I came in one lady was rude to me I think her name was…read moreValerie or Valeria. She might as well have throw the box of shoes at me the way she was so aggressive. I'm pretty sure the little girl at the register charged me wrong, and the old guy who's balding was yelling at her when I was in there!!! This place is disgusting and utterly repulsive!

I have a confession to make, I hate shoe shopping. Yes, this woman detests shoes. Happiness to me…read moreis bare feet. Unfortunately the rest of the world would not appreciate me going to work in bare feet. This store did not make my shopping experience miserable. It is located in the 1890's shopping area near the North East end. Hardly any other customers in the shop. A couple of employees by the register. Both greeted me as I walked in (Nice Touch). It was neatly laid out and very clean. I spotted my size and headed to that rack. Found three pairs of comfortable work shoes and wanted to try them on. This is where they lose a star, I couldn't find a chair or seat. So standing up in the aisle, I maneuver my shoe off and try to slip the new one on. Three times I did this and had to change which foot because I had challenges getting the cardboard out of the toes of all the Right foot shoes. Decided to take one black pair that fit well and a beige pair. The pricing is pretty decent. The ladies at the register were very pleasant. It probability took me just as long to write this review as I was in the store.

The store had a good selection of shoes, for being a small store. The prices were very reasonable…read moreand I liked that you can browse without being hounded by salespeople. They are friendly and gladly answer a question, but they let you shop undisturbed, which I really like. They had a sock sale going on the the day I was there. I found a good pair of Asics that I liked and the price was good. Shoe shopping made simple and easy.

I love DSW. You can always find something. Today I was looking for a certain color Vans. And Puma…read more But I didn't know they had Betsey Johnson shoes too. Unfortunately I only saw 1 pair of Betsey Johnson. Her shoes are so bold, and whimsical. There's a pair of heels with olives on them that I wanted to try on. But sadly, they didn't have them. I did find a pair of white Roxy's which I've worn for 2 summers. Been wanting to replace them. Found my size in the Roxy white sneakers. They were on sale and I also had $5.00 in DSW birthday money. They were $60 and I ended up paying $35 not a bad deal for cute white Summer sneakers. Store is very large, and clean and organized. They do have a lot of clearance shoes in the back. You should have no problem finding a pair of shoes here.

I like the store, but this location is lacking customer service. It's hit or miss, staff could be…read moremore friendly. In general, great location, great variety and selection and value. The store is clean and well stocked. I like DSW rewards program.