I have always respected and been supportive of my local police department. That completely changed…read morelast night. There was an incident in the neighborhood resulting in the police parking 6 squad cars, with full emergency lights blasting, on my street. It was scary for the neighbors and the person they were interviewing turned out to be innocent. This aggressive response probably allowed the real perpetrator to get away. A less frightening and better use of resources would have been for one or two squad cars to complete the interview while the other 4 canvased the neighborhood searching for the perpetrator. A very scary over aggressive response, resulting in trauma for a law-abiding citizen and the neighborhood, and letting the perpetrator get away, was unnecessary. This should have been better managed, my respect and support for my local police department is gone.

I got my first parking ticket today. I also met the world's nicest parking ticket lady…read more A friend and I spent a few hours this afternoon in downtown Arlington Heights, so I parked my car in the underground parking garage as usual. We noted the four-hour parking limit and made it a point to return to the car right as four hours was ending. My car was still there. With a red paper stuck to the windshield. Crap. We hadn't made it back in time. I opened the ticket and looked at the timestamp: 11:28am. Only an hour after we had been there. Confused, I looked up, looked around, and then started to notice the red permit parking signs scattered among the blue four-hour parking signs. Actually, the signs said: "PERMIT PARKING MON-FRI 5AM-6PM" "OR 4 HOUR PARKING." These two signs were right next to each other. Clearly, it meant that we could have a permit or park there for four hours. Right? I started snapping photos of the confusing signs (and lack of certain signs) near my parking spot as proof against the ticket. Meanwhile, I spotted a woman with her flashlight looking at cars. Ah, the parking enforcement officer. "Excuse me," I showed her the ticket, "can you help me figure this out?" "Oh, you're in a permit parking zone." "But the signs......." She smiled, "Oh yes, I know. It's so confusing." She explained it happens all the time and I can just try to fight the ticket by writing a note with the ticket and dropping it off at the village hall. All of this with patience and a smile on her face. I thanked her repeatedly before getting in my car and driving away. An hour later, I went to the finance department of the village hall and the woman behind the counter sent me over to the police department. Once at the police department, I was being assisted by a nice police officer until I saw the same lady who gave me my ticket! She came around to the front of the counter, greeted me with a smile, and started to talk with the officer about helping me waive the ticket. Since I had the photos of proof on my phone, I was told I would have to go home, print the pictures, and mail them out. She generously offered to let me email her the photos so she could print them out the next morning and attach them with my ticket. Floored by the fact that she was going above and beyond to help me, I agreed and she wrote down her [work] email address for me. Then she unexpectedly takes the ticket from me and says, "You know what, just forget about the ticket. I'll take care of it." Shocked, I say, "But... don't you need to document this or something...?" "Don't worry about it. You're being so nice about this. Happy Thanksgiving!" she replies with a smile. Me? I'M being nice about this? Sure, I was being pleasant about the whole thing (I've learned that it's no big deal to be annoyed or angry about these kind of things), but this lady was just so unexpectedly nice about the ticket. Seriously. I was nearly in shock. "Wow... thank you so much! Happy Thanksgiving, too!" was all I could say. She took the papers, smiled, and walked away. Stunned, I left with a heart growing full of gratitude for all the kind people in this world. She made my day. I realize that the village/police department aren't probably always going to be this nice and lenient when it comes to parking tickets, but my experience today was so, so pleasant. Five-star pleasant.

I agree with Louis!! 5 star service. They even have been holding my Puffco for me and keeping it…read moresafe and sound locked up for the past two years!! Thanks so much

This review is ridiculously late, seeing as though it applies to February 2023, but some serious…read morepraise is long overdue for officer Amy Hyndman. My mom and I were visiting Chicago. We live in Los Angeles and we purposely chose February to experience a real Chicago winter. As luck would have it, the week we chose was acting like spring instead of winter. We kept waiting for snow and when I saw that it was set to snow in Highland Park, we hopped into our Lyft and headed over in the winter clothing we had really made an effort to invest in. Los Angeles is boring that way - we're deprived of four seasons. We had no problem getting to Highland Park but when it came time to leave, no Lyft driver wanted to deal with the winter storm. I spent at least half an hour trying and failing to get a Lyft driver. When we crossed paths, officer Amy Hyndman asked if we were ok or needed help, because she said she saw us standing there for a while. When I let her know our dilemma, she had us walk to the police station (which was a very short walk) and then she had the staff call us a taxi to ensure we'd make it back to our hotel. She said that, this way, we could stay warm while we waited. This would never happen in Los Angeles. She really didn't have to do that, but it truly demonstrates her excellent character. Highland Park Police Department is extremely lucky to have her and so is that community. Thank you, officer Hyndman, for your kindness. It's been over a year and my mom and I still sing your praises.

Unfortunately, we had terrible experience with VHPD. I was rear ended by a 17 yr old who was…read moretexting while driving. It was at a complete stop at red light when he hit me. My son was in the back seat. Fortunately no one was hurt. VHPD came and didn't even ask me any details. They were chatting up with the parents of the 17 yr old. I hate to even mention racism here but that's exactly what happened. The VHPD officer treated me with utter disrespect in the way they spoke to me. Tried to intimidate me by being rude. They let the family go without giving me the insurance information of the other party who was at fault. The 17 yr old was even given a ticket by the police. Now, their insurance is denying the responsibility. We had to go through our insurance and pay $3,500 out of pocket. We are going through a lengthy subrogation process. This was no fault of ours and we had to shell out $3,500 for just waiting for the light to turn green. I feel like the entire system is turning against minorities these days. This was an easy case where they should have given me details of other party's insurance and they let them go. They tried to force me to drive my damaged vehicle home while i was waiting for my husband. I hate to say but the government ecosystem is turning against well to do minorities and are expected to pick up after incompetent citizens.

They handled a small situation into a big situation. They treated me like I was a thug. Escalated…read morethe small situation that could be solved without police and still made it worse by treating me horrible. They harassed me and forced my personal information to them. I felt very intimidated and my friend was also treated like a criminal. They have never seen crime before and treat everything like we are in the southside of chicago. They have nothing to do besides harassing and abuse their power. They also threaten me by saying how they will find out how i am and made me feel uncomfortable and spread information about me behind my back and also not to mention that they are letting a crime happen in front of the officers and them not doing anything. I have tried reaching out them and they are not communicating back. defund this police department now.

About a month ago my dad and brother got their trailer stolen which had several of their…read morelandscaping equipment. I am extremely disappointed to hear that the detective working their case has not answered any emails or the voicemails they've left. I know it's not high priority but an update would be appreciated. They lost everything they worked so hard for.

I was bleeding from the head and explaining where the violent perp was and they said there was…read morenothing they could do.

Always there to help. Everyone here is very polite. They resolve the issue at hand in no time.read more

Cant get a fair hearing on a non moving violation. The hearing officer was rude and blunt and…read morewouldnt listen to me or evaluate my photo evidence. Acted like a dictator just looking for money. You cant get a fair hearing here.

Coming there not first time for reporting a crime and vowed by professionalism and empathy …read more They are constantly busy , but always polite and helpful to whoever enters that door. Have to say huge thank you to all police enforcement for working sooo hard for all of us And I am eternally grateful for recovering my property fast Thank you , stay strong and safe! God bless!

CPD Officer Deronis Cooper has over thirty complaints against him, not including mine…read more Some of the complaints were for excessive force including mine which isn't even included yet the attached pic shows one of his yearly salaries. Not bad, huh? Outrageous!

Had a few recent run-ins with the police department, staff and public works team members from the…read moreLibertyville . Great people, solid, and knowledgeable team. The guys over at the fire department are top notch! Really appreciate all of Libertyville 's staff members hard work and dedication to supporting the community!

What a nice little community…read more Never knew this but most parking in Libertyville's downtown area has time limitations. It's a surprise especially when the sign indicating the time limitation is posted within a flower bed. Nice for residents, but hard to notice for passers by; trying to find suitable parking to get a bite to eat. Who the heck uses 15 minute parking properly and what's the point in having it in places that are far from most destinations? 1st parking violation is $20, if you wait 7 days that doubles. Not sure what happens after the doubling. Tickets can be paid by cash or check. Currently they are in the process to see if they can get a credit card machine. If you're here often but not a resident, you might inquire about obtaining a parking permit, the annual rate is $10 and allows you to park in spaces found all around their "downtown". But this information may be flawed since Metra parking for a six month period runs around $250 for a non-resident. In case you get to the Police station after hours, you can drop your payment in the identified mail box outside. $20 is better than the standard ticket price in Chicago and less hassle.

Going in to try to understand how to process my violation …read more The officer that gave me a ticket forgot an envelope . Trying to figure out how to process this , traffic school . Ugh Pam at the front was so sweet and helpful . I'm bummed that I got a ticket. It's been quite a while and I know they're doing their job even though I didn't think I was at fault but I am grateful that we have the police. I just wanna tell Pam thank you for her help. She was so sweet and kind.